The Lincoln Suites — Hotel in London

This review is for a week-long stay in March 2025. When initially booking, I was incredibly excited. However, throughout the week the experience kept going downhill. Now looking back I feel incredibly dissatisfied and taken advantage of by this hotel. The first issue, and I should have believed other reviews, was the room's view. The pictures of the room type that I booked online were a nice view and decent natural lighting. Upon arrival to my room however, it was apparent those pictures were fake. The "view" from my room was nothing more than a low-lit and dingy alleyway, facing other windows as well. This was very off putting and the shades had to be kept closed at all times for privacy. Secondly, when asking for some fresh towels a few days into my stay, when the towels were brought up, I found a gross stain on one of the towels. This made me question the cleanliness of all of the towels, because it is strange how such a badly stained towel could be missed and added to the "clean" laundry. Gross. The third issue was the underlying arrogance and bored attitudes of all the desk people that I came into contact with throughout the week. If you work in hospitality in such a largely tourist-based city, you need to be more welcoming. I would not willingly pay to be treated like a burden. Lastly, and most importantly, I feel taken advantage of from this hotel, how they treated the situation when Heathrow was closed due to the fire on March 21st. This impacted my travel plans, which could have caused me to stay at least an additional night in London. When initially learning about my flight cancelation, I went to the front desk around 4-5am to request one additional night added to my stay. The overnight desk person said he could put a room on "hold" but did not book it for me as he said to come down in a few hours when the main desk person and manager were there. I asked if the room would be the same price if he "held" the room and he said yes. Luckily at this time I took a screenshot of the room price on booking.com to keep record of that price. A few hours later, when going to speak to the main desk person, they tried to increase the price by well over $100, and claimed it was never put on hold for me. We had to call the manager (a shorter blonde woman) and had to argue and show the screenshot taken hours before of the price (which for a downgraded room was still $216 usd for one night). Eventually the manager allowed the price from a few hours before (after saying multiple times it supposedly could not be done because the billing team set the prices). It was still not ideal to pay $216 usd for one night of a hotel, but due to Heathrow being completely shut down, I was in a desperate situation. About 30-45 minutes after changing rooms, and only setting my luggage in the new room, I was fortunate enough to find flights from another city to return home that day. I immediately collected my luggage and went to the front desk to mention I would not be needing the room after all, returned the keys and left. I had asked the front desk person if I could get a refund for the extra night I had just paid for, and they said the manager was unavailable but they would ask her as soon as she was available again. It is now almost exactly one month later, and after multiple (international) calls to this hotel, I have yet to hear from the manager about this refund request. The last person I spoke with on April 18th, who supposedly was also a manager, said he would ask the booking manager to email me by the next day. It is late on April 20th and still nothing. The individual I spoke with said that for all guests on the day of the fire, the hotel was strict in providing any refunds, so that tells me the hotel took advantage of every person who booked with them. All I can do now is continue to try and contact the hotel for a refund, which based on every attitude I have encountered is not going to be given. The only advice I can give to others is stay away from this hotel if you want decent hospitality and to not be taken...

Staff are top notch. First impression was this place is CLEAN. It smelled so clean upon entering and was spotless, definitely one of the cleanest hotels we’ve ever stayed in and we’ve been to many 5 stars that don’t even compare to here.

Reading the reviews I wasn’t sure about this place but decided to take a chance, so glad I did. Have tried to cover as much as possible in my review because I just wished I could read all the details before booking.

Location is an ideal base for walking. Close to 3 tube stations: Holborn, Temple and Tottenham Court Road. The standard 1 bed apartment is lovely but the bathroom is en-suite. The premium apartment has the bathroom outside the bedroom - if travelling with children 10000% worth paying extra for.

It’s quite noisy if facing the Main Street, the little mickey brigade like to drive their noisy cars under the tunnel during the night so ask for a room at the back if you have a baby that won’t sleep.

The only reason I haven’t given 5 stars is because the heat of the room was unbearable the first night, it was 23.3°C as seen in the screenshot from our smart thermometer and opening the window helped but as soon as it was closed it shot back up. The temperature outside was just 12°C so no need for it to be so high indoors as it wasn’t a warm day.

Like other reviews mention, the AC is on but doesn’t do anything. In my opinion this is completely unacceptable. I don’t think the hotel management realise that babies can die if they’re too hot and not having control over the room temperature is a huge red flag, at what point does money saving become more important than the safety of babies? I’m just glad our baby wasn’t under 6 months as the risk of sudden infant death due to overheating is significantly higher. There were many other families with babies there at the time, I hope they also share their thoughts with the hotel. Our smart thermometer has an alarm if the temperature goes above a certain range so we relied on that to alert us and wake us up if needed. We turned off a switch in the wardrobe to turn off the rad in the bathroom and it brought the room down to around 22°C. It was still warm and we couldn’t have the windows open at night due to having a baby under 1 with us, and also the noise. Something to keep in mind if you have a baby - bring a 1.0 tog sleepsac and a short sleeve vest.

There was a washing machine and 4 washing tablets provided, a dishwasher (no tablets), an oven, oven glove, a fridge with small built-in freezer, a hob but no pots, a selection of knives, 4 small plates, 4 large plates, 4 bowls, 3 red wine glasses, 4 small drinking glasses, cutlery, kettle, nespresso vertuo machine with pods, a coffee press, a fire blanket, washing up liquid, washing up sponge, 2 espresso cups, 4 tea mugs, a small bin, a toaster, however no tee towel or clothes drier / airer. The hotel uses a hush system if you accidentally set off the smoke alarm when cooking so there’s no need to panic.

The sofa isn’t very large, difficult to chill out on with another person and converts to a bed. The tv has all standard channels and a hdmi so you can connect a firestick etc. There’s a kitchen table which has 1 leg and 2 seats.

The bedroom lockers sound like tin when touched, the lamps are dimmer and the wardrobe has a safe and a hairdryer. There’s about 10 hangers and two small shelves.

The bathroom has shampoo, conditioner, body wash and hand soap, along with 2 glasses. The hand soap/shower gel dries your skin out like crazy so bring your own.

Only one of the two lifts was working but it wasn’t an issue, the lift was almost always there and we had to wait just once for less...

To the Team at Lincoln Suites, I'd like to share some feedback on my recent stay at your accommodation. I specifically looked for a self-catering option, but unfortunately, the facilities weren't quite what I'd hoped for. I spent six nights in two different apartments, and both showed clear signs of being converted from a hotel. I've got a few constructive suggestions on how you could improve the self-catering experience. Kitchen and Living Area • Kitchen Equipment and Counter Space: The cooking areas in both flats were rather small, with very limited counter space. This made preparing meals quite a challenge. A wider range of cooking utensils—more pots, pans, and bowls—would make a big difference. It would also be a nice touch to include basic seasoning like salt and pepper. • Plug Sockets: The placement and number of plug sockets in the kitchens were not ideal. In the second flat, a socket behind the microwave was loose and came away from the wall when I tried to use it. This was not only a safety concern but made it very awkward to use the toaster or kettle. • Layout and Design: It seems the flats were converted from old hotel rooms. With some smarter interior planning, you could make them much more functional for guests who want to cater for themselves. ◦ For example: In the second flat, moving the mirror from behind the entrance door would free up space for a proper coat rack. Making better use of the wall space would also help. Other Suggestions • Privacy: Both flats only had blackout curtains. Some lightweight, sheer curtains would offer more privacy while still letting in natural light. • Cleanliness and Furnishings: In the second flat, the towels and tea towel weren't as clean as I would have expected, and some basic items like an ironing board were missing. The bathroom bin in the first flat hadn't been emptied when I arrived. On a Positive Note I must say that your staff were very helpful and tried to sort out the issues I mentioned quickly. I really appreciated their effort, which made my stay more pleasant despite the problems. I believe that with a few key changes, the Lincoln Suites could become a fantastic choice for self-catering guests. I hope my feedback is...