Sheraton Grand London Park Lane — Hotel in London

Nightmare. Stayed here before in very hot August. Club Lounge was full of children in the evening when we visited. I know that in the summer, many people from hotter countries come to London with their families to escape the heat back home. Our visit coincided with that and unfortunately the Club Lounge was where the children and babies were deposited. The room then was was excellent and the air-con could just about cope. This time the room was a nightmare. Visited in March 2025, Mid-week, Room 716. Smaller than before but high up and away from the front so we thought it should be quiet at least. And no kids! How wrong we were. First thing was the overpowering smell. Like insect spray, and talcum powder. Really got to my sinuses. I've never had problems with my sinuses. Thought there had been a problem and they must had fumigated the room or something. The room was also very noisy. Couldn't stay so decided to ask to be moved. Don't like to complain. Our call at 5pm was dismissed outright. "No other rooms available." Which I knew to be false. Shocked at the outright rejection of our request we pondered on what to do next. While we were discussing options the phone rang. The young lady, in a very direct attitude, said she could show us another room but that it wouldn't make any difference because they were all the same. I asked to see the other room. She did not like that. A few minutes later she arrived and her choice of rooms was the one immediately next door. Which, as she warned, was identical. Smell too. So we stayed in 716. The measure of any business is how they handle complaints. I had a sleepless night as my sinuses were under constant attack. And the unceasing noise from the extractors opposite went on 24/7. I had hoped they were from the kitchen, banqueting or something that would finish around midnight, but I was wrong again. Earlier, about 8 or 9pm we had room service. Five mins after it was delivered a group of people tried to smash their way into our room. Kicking and thumping on our door. I told my wife to go into the bathroom and lock the door. I armed myself with a dinner knife and opened the door. I just managed to see some feet disappear around the corridor corner. I called guest services, no reply. I called the emergency button on the phone and was greeted with "Hello, Guest Services!" Told them what happened and asked them to investigate and get back to me the following day as our food had just arrived. They promised to check the CCTV and have the manager contact me at 9am. They didn't. When I left the hotel at 10am I put a do not disturb sign on the door and left the windows wide open all day. That made the smell less aggressive and at lease I got some sleep that night. Except for about 2:15am when a group of teenagers made a lot of noise running down the corridor. I came to the conclusion that it must have been American Spring Break as it was mid week and there were also American school aged children still using the Club Lounge as a crèche. NOISE? Unrelenting, Noise. I downloaded the NIOSH SLM app. According to that, the noise was 45db on my pillow. 52+db at the window, and 60+db when the window was opened two inches. That is considered "Annoying". Anything above 70db is considered Harmful. Room service burger and fish and chips were very good but the Triple cooked chips were served in a teacup sized container. Didn't get much more than six to a portion. Photo shows two portions plus another portion of French Fries that came with the burger. Won't...

Compliments:

Despite the small (slightly cramped) room size, the space is well thought-out: (a) pocket door to the bathroom; (b) wet room with a separate shower and bathtub, (c) plenty of towel rods and an extra hook in the wet room for easy participation in SPG’s “Make a Green Choice” program, (d) combination closet/drawers, (e) electrical outlets and USB ports above the desk and end tables.

Decor is modern and clean; high and low lighting options in the bedroom with nice, bright lighting in the bathroom.

Kudos regarding the dual combination rubbish and recycling receptacle under the desk.

Extensive list of on-demand amenities includes commonly forgotten or last-minute needs (e.g., hair straighteners/curling irons, feminine products, lint brushes, even flower vases) and items that parents of small children can appreciate (e.g. rubber bath mat, diapers, wipes, bed rails and booster seats).

Their proper rollaway crib is much appreciated over the pack-and-play we have sometimes received at non-SPG properties.

Sheraton’s Signature Bed never disappoints.

Courteous, friendly and responsive staff.

Early check-in was greatly appreciated — especially with a 15-month old toddler in tow.

Sophisticated lobby and common areas with three places to dine and/or enjoy an adult beverage or tea when one does not want to brave the elements.

Location in Mayfair is both central and posh.

Suggestions:

Participation in the “Make a Green Choice” program means that housekeeping won’t enter your room to make the bed, empty trash, replace mini bar and bathroom amenities without a guest’s specific request. Rather than forgoing full housekeeping, participation in the program might be more attractive if certain services still take place without a guest request. I would prefer that housekeeping still enter to make/straighten the bed with the existing sheets, remove trash, bring fresh laundry bags, replace emptied bathroom amenities, and restock the mini bar items — in particular, the complimentary bottled water and coffee. There would still be a savings of water, electrical, natural gas and cleaning products even if general tidying services were provided while towels and bed linens are reused.

Don’t forget to offer Gold and Platinum members their Welcome Gift at check-in. It’s embarrassing to have to go back and effectively ask, “What do I get?” (Haha!)

A hook to hang a toiletry bag near the bathroom vanity would be convenient.

Obviously, there is not a lot I can realistically suggest to improve this property or our stay. The elevators are few and slow, but the wait is only painful if you’re in a hurry. For what the hotel lacks in state-of-the-art technology (e.g., dated elevators, televisions and phones), it makes up in architectural character and charm.

Thank you for making it so pleasant for our 15-month toddler and me to comfortably join my husband on his business trip. He plans to make the Sheraton Grand London Park Lane his hotel of choice whenever he’s in London (and when the nightly rate does not exceed his corporate policy/per diem, as it does fluctuate on the expensive side); he was pleased with the accommodations and fitness center and enjoyed the nearby parks for jogging.

Special mention of housekeeping staff, who kindly and graciously tended to our room when Baby Sydney smeared fresh berries on the white duvet two...

Guest Experience at Sheraton Grand London Park Lane

Rooms and Comfort: Guests often praise the spacious and elegantly designed rooms, which blend Art Deco style with modern amenities. The rooms are noted for their comfortable beds, cleanliness, and high-quality furnishings. Many reviews highlight the beautiful views of Green Park and the attention to detail in room decor.

Service and Staff: The staff at the Sheraton Grand London Park Lane are frequently described as friendly, professional, and attentive. Guests appreciate the warm welcome and the efficiency of the check-in and check-out processes. Personalized service and responsiveness to special requests are often mentioned as key strengths.

Dining Experience: The hotel features several dining options, including the acclaimed Mercante restaurant, known for its Italian cuisine, and the Palm Court, which offers a renowned afternoon tea service. Guests often enjoy the quality and variety of the food, as well as the elegant settings of the dining areas.

Facilities and Amenities: The hotel provides a range of amenities, including a well-equipped fitness center and business facilities. Guests have access to high-speed Wi-Fi, which is generally reliable. The historical ballroom and other event spaces receive positive feedback for their grandeur and suitability for both personal and corporate events.

Overall Atmosphere: Many guests comment on the luxurious yet comfortable atmosphere of the hotel, highlighting the blend of classic and contemporary elements. The Art Deco design and historical significance of the building add to the overall charm and uniqueness of the guest experience.

Local Advantages of Sheraton Grand London Park Lane

Prime Location: The hotel is situated in the heart of Mayfair, one of London’s most prestigious areas, providing easy access to many of the city’s top attractions. It is directly opposite Green Park, offering guests a serene and scenic environment, ideal for leisurely walks.

Proximity to Major Attractions: Buckingham Palace, Piccadilly Circus, Hyde Park, and the West End theaters are all within walking distance, making it an excellent base for sightseeing and cultural activities. High-end shopping destinations such as Bond Street, Regent Street, and Harrods are also easily accessible.

Transport Links: The hotel is well-connected by public transport, with Green Park Underground Station just a short walk away. This provides easy access to other parts of London via the Piccadilly, Jubilee, and Victoria lines. Various bus routes and nearby taxi services enhance mobility for guests.

Dining and Entertainment: Being in Mayfair, the hotel is surrounded by some of London’s finest restaurants, bars, and cafes. Guests can enjoy diverse culinary experiences ranging from Michelin-starred establishments to charming local eateries. The vibrant nightlife and cultural scene of the West End, including theaters, galleries, and live music venues, are conveniently close.

Overall, the Sheraton Grand London Park Lane is highly regarded for its luxurious accommodations, exemplary service, and prime location, making it a popular choice for both leisure and...