Four Seasons Hotel London at Park Lane — Hotel in London

Apologies for the wordy introduction and detailed review, it all comes together in the end, ‘onest:||It was over 40 years ago that I first frequented the (Four Seasons) “Inn On The Park” (renamed as the Four Seasons Park Lane) to impress my girl friend over a romantic dinner -staying there/similar hotels was out of my financial reach at the time but it served as something to aim for. Despite having achieved that goal a few years later and having stayed as some of the best hotels in the world I cannot explain, despite their excellent reputation, why I have not actually stayed at a Four Seasons or for that matter the Park lane Hotel as I have stayed at quite a few of it’s London competitors…. ||So what changed, it was a combination of the Channel 5 documentary on the Park Lane property and White Lotus which currently features the Four Seasons Koh Samui -a stunning property that is now on my “to do list” even though it has been on the hotel scene for many years. ||The Channel 5 programme provided a detailed insight into the hotel and it’s workings, the professionalism and dedication of it’s staff especially Andrea the Guest Experiences Director so as I was visiting my daughter in London back in March I decided to “check it out” for lunch at the highly rated Pavyllon and booked coveted seats at the famous counter right in front of the open kitchen.`I also made a (provisional) room booking for Easter weekend to celebrate my daughters 30th birthday. The room I had chosen has an unusual feature in London of a conservatory/outside terrace which if the weather was kind we could celebrate post lunch with cake and drinks. ||Lunch was a success (special credit to Romain who looked after us) so I confirmed my daughter’s birthday lunch and by good fortune I spied Andrea who was seeing to some guests and we had a brief (fine tuning) chat regarding the forthcoming stay. Although my booking entitled me to an upgrade I requested that he made a note on the system not to upgrade (the Westminster Suite is about 30% bigger) -naturally he was surprised, it was only the 2nd time in his career that this had happened. The Westminster Suite did not have a terrace so did not fulfil my plans for an outdoor celebration. If the weather did not allow as a Plan B the room had enough space to sit around the coffee table inside. He understood and wheels were put in motion.||On the day the room was ready prior to the standard check in and the room/terrace prepped for post lunch celebrations -when it’s possible for things to happen in this manner the hotel gets extra “brownie points” Thank you Andrea and your “little helpers”||The Executive Conservatory rooms are spacious by London standards, 49m2 with a separate decent seating area in front of a 2nd TV and of course an outdoor terrace with table and chairs.||If there was a negative, the bathroom only had one sink and provided enough privacy for one person at a time although for most couples this is not necessarily an issue. A ¾ bath allows for a decent sized separate shower cubicle along with the usual high end toiletries which were in large home sized bottles as opposed to the standard miniature ones in hotels.||Nice additional touch, one of the pillows had my daughters name embroidered which will serve as a more permanent and long lasting memory of her 30th birthday.||Anyway, back to the all important celebratory lunch at Pavyllon: we had a corner section of the counter which made for a better interaction between us as opposed to sitting in a straight line -we fine tuned our food and drinks choices and let the experience evolve.||The décor/ambiance is low key luxury -it’s not a formal jacket and tie scenario although it can be if you want it to be.||Two of us opted for the set menu and two for the a la carte so we we had a mixture of dishes. The one dish myself and my daughter wanted to try after our initial lunch visit was the Chicken Cordon Bleu which is a sharing dish and is cut into two at the counter; definitely recommended.||Other dishes of note (albeit everything was excellent) were a perfectly cooked lamb chop and we loved the steamed comte cheese soufflé with watercress and smoked eel butter which we had previously enjoyed and had to try again -sounds like a strange combination but it works.||It was nice to meet and chat with Chef Benjamin who came over at one point and we shared our positive feedback along with how good his French was, practice makes perfect 😊||The lovely Hotel Manager, Saakshee, was doing the rounds and it was a pleasure to meet her and have a brief chat. ||Post lunch we were able to sit on the Conservatory room’s outdoor terrace as I was advised that the GM (Lynn) had ensured that the weather would hold out -much appreciated and even more brownie points. We tucked into the famous Four Seasons Cheesecake -no cake cutter server was provided although it’s not the end of the world it’s attention to this type of detail that counts. ||A nice perk of staying at the hotel is the complimentary Bentley (within the first 2 miles) which we took to Harrods post birthday celebrations.||Next morning The Mayfair Muffin, as recommended by Roberto, went down a treat albeit next time I must go for the Full English which had a bit of a contradiction as it included an Italian sausage, I was curious so Roberto arranged for a taster. It was o.k. but I would prefer a quality traditional (English) Pork/Cumberland/Lincolnshire sausage, after all it is meant to be an “English….. “ The in house baked muffin was excellent but I was disappointed with the croissant and for that matter the Four Seasons Cheesecake from the day before -I’ve had better at lesser establishments.||Thanks also to Sharn? Almond the breakfast Chef for your time during a busy service.||The location of the hotel is close to Hyde Park Corner tube (Piccadilly Line with direct access to Heathrow or Piccadilly/Leicester Sq/Covent Garden in the other direction) and Harrods is a short walk away or one stop on the tube.||In summary:||The staff -first and foremost, are very personable and excellent at their jobs. It is without doubt a top notch establishment but thankfully what it does not come with is a superiority complex as so many hotels at this level around the world seem to have in their DNA.||Upon checking out Andrea came out to say “bye” and to ask if all was satisfactory with my visit – a nice touch. Unfortunately there was a last minute fly in the ointment, the bill had an error which although immediately rectified, it should not have happened.||All in all a very enjoyable experience and not sure how the staff did it despite it being my first visit to quote the programme “Cheers” all the staff seemed to...

We had a first class stay at Four Seasons London at Park Lane. Service and amenities were on point (and to be expected by Four Seasons). The staff is wonderfully warm and friendly, and it’s a welcome tranquility from the hustle and bustle of Piccadilly Circus and Hyde Park Corner (almost a sanctuary in central London). We find the hotel to be a great value in comparison to similar London hotels. On different times of the year, there are packages such as Buy 3 Nights, Stay 1 Free. Our package also included breakfast and a small resort credit. At the heart though, is that the location of this hotel allows us a short walk to virtually anywhere significant for tourists to visit (Harrod’s, Piccadilly Circus, Big Bend, Parliament, Chinatown, and all of our dining were in easy access to our hotel). Further the hotel is adjacent to the “underground,” with the Piccadilly Line being a straight shot to/from London Heathrow. Also, inquire about the house car that takes you within a limited radius of the hotel. This greatly saved us the hustle, and monetary expenses associated with taxis or tour busses. The Christmas decorations were also very well-done, but subdued, well complimenting the luxurious lobby, without being “tacky” or “over the top.” We took many photos with holiday decorations at the hotel.

There were some notable people we wanted to especially recognize: George (Front Desk Manager): sent us a beautiful celebration amenity and gift on our last evening, which greatly enhanced our time in London Massimo (Shift Supervisor): went out of his way to remember our names, and provide small and delightful surprises throughout our stay, including coordinating our amenities; he is the epitome of Four Seasons hospitality Nargul (Shift Supervisor): checked us in, with an impeccable warm greeting, provided us welcome hugs each morning, and offered us an upgrade to a lovely small suite (This was greatly appreciated and really allowed us to maximize our time at the hotel.) Juan (Doorman): always remembered our names, and was a warm greeting upon entering and exiting the hotel Yuki (Concierge): made excellent pre-and post-arrival plans for us. She went out of her way to personally greet us by name each time we came to the desk for assistance. She also spoke about her residences in Hawaii and San Francisco. She raved highly of Four Seasons properties in both areas (which we are now very excited to visit). Giovanni (Room Service): was a welcome face who helped us multiple times with Room Service orders; it was great to learn more about him Ajshe (Housekeeping): delivered us a lovely gift of a snow globe from housekeeping on our final night; and made sure to have our room well-stocked with our favorite bath products without asking; it was so refreshing to have a housekeeper take such care and remembrance of their guests Maurice (Supervisor): helped with several billing issues; and re-ordered us fruit for our room Ivan Arena (Bar Manager): remembered us from a previous stay when he was a bartender at Amaranto; made it a point to come up to us each day to inquire about our plans and see how we could best help make our stay; it’s so nice to see a manager so hands-on in engaging with the guests and helping his team (it was truly unbelievable what a good leader his is) Uiris (Bar Server): remembered us from our previous stay when he was in room service; it’s shocking how well he is able to recall the smallest details of his guests; he was a friendly face we looked forward to seeing each day We met many friendly faces at the bar (far too many to list). Some especially notable ones were Kasia, Gacomo, and Inyah who went out of their way to ensure we had a magical time with our dining experiences downstairs.

In short, we very highly recommend this hotel to all of our friends who have London as a travel destination and will continue to do so in the future. Do not walk…run to book this hotel on your next London visit. Thank you for creating such a magical...

Initially I am a fan of Four Seasons hotels for a variety of reasons. (1)The service is exemplary. You always feel like an honored guest. From the moment you check in until your departure they rarely disappoint. (2) The quality of the staff. Everyone from the front desk to the concierge, housekeeping, valets all seem aligned in making you feel special. |(3) Attention to detail. Whether it is ensuring that there is a note hoping you have a great time at the concert or acknowledging a birthday or anniversary. The staff realizes how important those small touches are.|The Four Seasons in London is a wonderful hotel that comes through on all those things. This was the second time in London for me in many years. The concierge staff was fabulous and answered a panoply of questions we had about a variety of topics. They arranged a fantastic tour with a professor like guide of The Churchill War Rooms. “David” had an expansive array of knowledge not only about Churchill but all of European history and was kind enough to walk us back to the hotel showing us local landmarks including some interesting trinkets like where the King buys his shoes and Churchill got his cigars. Really just another example of the Four Seasons ensuring that its guests have access to the best each city has to offer. ||In terms of the room it was consistent with what you would expect. Large enough for two adults and a child with a couch which they turned into a bed each evening. The bathroom only had one sink and provided enough privacy for one at a time but other rooms may have other accommodations. ||There is a fantastic restaurant on site which has a great vibe. A gym with a moderate amount of equipment and a Spa.||The location of the hotel is off the beaten path (which reduces non hotel guest traffic) but conveniently located… a 15 minute walk to Buckingham Palace and other attractions.||Another great stay at the Four Seasons....