Holland America Skagway Inn — Hotel in Alaska

The first time I stayed at the Westmark, there was some early morning construction that woke me up. I was very irate and complained to the manager who was more than apologetic for the situation. He knew my group was going to be coming back in about a month and promised he'd make it right. Fast forward a month, and sure enough he kept his promise. Not only did he remember my group and me, but he went out of his way to give us rooms that suited our needs. I was very impressed that he was concerned and conscientious about us having a good stay. That is the type of customer service that is, sadly, disappearing, but I am very thankful for. The staff was helpful in storing our items before we were able to check in and then getting us to our rooms. The rooms in the new section are tastefully done (I like the first floor decor better) and very clean! Since Skagway is heavy with Cruise tourists, people tend to come and go at very early hours which may contribute to hallway noise. Overall,...

In a word, the hotel is “sufficient”. The rooms are pretty small but the bed was comfortable. We were on the side of the hotel facing the train tracks and “enjoyed” the railroad experience early each morning. We were also across the hall from the ice machine. I wanted to place an “out of order” sign on the ice maker (but didn’t).|There was only one bench to hold one suitcase and we obviously had two large suitcases. That made the room even more crowded.|The bathroom was good with toiletries provided and good water pressure. There is very little space to place your personal items in the bathroom. |Breakfast was included with the room and again - it was sufficient. Most food items were well prepared but they were a bit slow in restocking the buffet a# dishes went empty. |And we asked for a cup to take coffee back to the room and were told that we would have to pay $5 for the paper go cup. Really?|It is a tourist town and it was peak tourist season so they have a...

Walked to hotel from Alaska State Ferry terminal without problems. "Deluxe room" was a small room with two full (not queen) beds, pretty tight fit for 3 people and their luggage. Comfortable beds but bedding too heavy for summer. No A/C but difficult to keep windows open due to road and train noise. Trains run right past the hotel and start sounding horns 6 AM or earlier. Small bathroom, tiny sink like ship's cabin, but functional. No fridge, used small ice bucket to keep a few things cold, worked OK. Public areas are nicely decorated and furnished and have wifi, spent some time there because no wifi in room. Chilkoot Cafe restaurant was good. Overall OK, you don't have a lot of choice in this town, which mostly thrives in summer on cruise ships (4 huge ships per day that leave at night). July 3rd fireworks was fun - not a typo, they do fireworks on July 3 here, and in a lot of AK towns from what...