Baymont by Wyndham Albuquerque Airport — Hotel in Albuquerque

No SIR! I'm a working proud family woman that because the pandemic am able to work and have my family with me. My original stay was 2 weeks, i received a promotion and by my bosses request and direct expenses paid another week so my family and I could enjoy the natural beauty here. I thought being in room 122 would be excellent because its by the front door parking and immediately to the left of the desk and a hop away from the pool. The owner showed clear discomfort with my family being there and using the pool even thought we booked it by appointment for an hour. After my boss pays for our extended week i receive a nasty note on the back of an envelope under my door at 5pm stating After that week I had to go in less words. The envelope in closed deposit paper work and another about pet fees. I have a working service dog currently as well actually certified here believe it or not. So i refused to sign those forms and contacted the hotel about leaving immediately to avoid having any more of their antics. Hotel agreed to let me leave without charge and the loyalty program confirmed it. However after I left no surprise they charged me without reason but claimed it was housekeeping charge. For the entire visit We kept our own room clean. They lock their dumpster so to throw trash we needed permission❌ WITH having to dine in we very much were maintaining a clean,positive and happy space for my littles. Trash throwing shouldn't have a charge❌ We were put out the pool after 30mins for a white family or told we would have the cops called on us ❌ only one housekeeper speaks English, no stress for me cause Sí yo hablá esponla! 😉 They are great and I noticed through conversation that they walk on egg shells because the management is intimidating.❌ The management will use housekeeping as a shield. I'm happy to share with you my full personal story on Baymont albuquerque airport. Cause there are people this review could expose as decent folks and be replaced tomorrow.👿 To conclude and sum up the point of this is business no longer is at the respect of the word of the owner he has no honor. If your a military or family don't room here. The price is a grabber he really doesn't want any other demographics then WHITE and OLD MONEY. After the investigation I filed, ill upload the letter and the contents with a statement as to what the results were. The governor really should step in...

Choose location for proximity to Sunport. It's 7 minutes to do off and the Starbucks nearly adjacent opens at 5 am.

Room looked nice but found a long dark hair on the shower wall. Bed sheets were shorted - weird.

Worst was service. Things go wrong, I get it. Got there late & tired. Turn on satellite tv... within 5 minutes it freezes. Turned it off... on.... same thing. I try to reset the satellite but the reset button won't work so I disconnect power... wait... replug the power then turn on tv. Same problem - tv freezes. Sigh.

Contact front desk " hi. I'm in room xyx & the TV keeps freezing & I've reset the satellite twice" Desk replies "you need to reset the satellite" me " I just told you I did that twice" Him "no no no Ill come up & do it" and hangs up. I guess I'm a dumb girl.

He comes in & the box had started its own reset (we thought they had done it remotely.) He sees it start & says is working. I term him it'll freeze and then it freezes pretty quick.

He then resets the box. The button doesn't work. He unplugs it...etc. As it's booting he holds up the remote and starts showing me how to change channels and operate the volume (Yes. Really).

Satellite fully reboots... he declared it fixed. I told him to stick around... he doesn't and I call the front desk probably just as he gets there (is now a half hour from him coming to the room.)

I tell him it's frozen. He says he'll be right up. I tell him to bring a box. It's late. I want to get comfortable. I have to get up at 4:30. It takes him a full half hour to knock on the door with a box. He hands it off. We get it all started and it doesn't receive a signal at all - has a message about weather possibly affecting the signal.

That took a half hour & he didn't check to see if it was working?

By that time it was too late I gave up & disconnected the bedroom box only to have to reboot.... then disconnect that another hour or so late to put it in the bedroom.

Guy didn't listen to me & then on top of it I had to be "schooled" on how to use a TV remote?!?

I let the front desk know how I was treated. He just kept apologizing. I told him it was extraordinarily inconvenient & Ida gotten better service at a Motel6. I feel they should have seriously discounted that room if not fully refunded it.

I'll pick something different next time. Hopefully I can...

I am a loyal Wyndham customer but has never stayed at a Baymont before. So we decided to try on our drive through Albuquerque. I had recently had lower back disc surgery and needed to travel in the car with a special orthopedic piece installed in the car. I made a reservation for our room online through my loyalty app. When we arrived, my spouse went into the lobby to get the keys. I had already paid for the room and checked into the room in advance, per recommendation from Wyndham. The receptionist, Ernie, demanded that I get out of the car and be seen in person when my Hamas went in to get the keys. It was difficult undoing my contraption, but I went into the lobby. Ernie was immediately nasty and told me his forcing me out of the car was hotel protocol. We told him that was fine, but we didn’t understand the nastiness that accompanied his adherence to “protocol”. He then told us we could leave if we didn’t like his attitude. We decided we would be treated horribly so we opted to leave. I asked for proof of a refund and he refused saying it was not possible to show proof. My back was throbbing in pain, so I returned to the car. My husband remained in the lobby until Ernie refunded the room. Lo and behold, contrary to what Ernie claimed, the refund was possible and proof appeared. We travel a great deal, probably spending 50 to 60 nights a year in hotels. We’ve always enjoyed Wyndham hotels but now I’m not so sure. We are both in our 70s, I am a retired doctor and my husband is a disabled veteran. We see no reason for any employee to be so deliberately viscous to customers. No reason at all. So we went to a Best Western nearby and were warmly welcomed by two lovely receptionist. We explained what pictures at the Baymont and there were gaps of shock from everyone in the lobby. The word in being spread...