Residence Inn by Marriott Albuquerque North — Hotel in Albuquerque

The location is well located in North Albuquerque around several nice restaurants, which is nice. The outside areas are clean, as are most of the common areas.

I booked the first night on Expedia after checking the amenities on Marriott.com. I have included snips of the amenities offered on the corporate site and I will explain what is not accurate.

The rooms are nice, they are very close to what is on the assorted travel sites. Some of the furniture may be a bit outdated, but seems to have been upkept relatively well. There are some areas where the ceiling is missing acoustic tiles and dropping fuzz or crumbs of the ceiling when doors are being opened.

The layout of the Queen Suite I had was a bit weird, but functional. They offer wired and wireless internet access. The wireless access is open, but it does redirect to a Marriott captive portal, so all is not lost.

I chose this hotel because of the free hot breakfast, which does not exist. They state that COVID precautions are the reason, but I chatted with a couple of the employees, and that was not the reason I was told. I will allow others to view what is on Marriott, Expedia, and other websites from an amenity perspective.

My main complaint is things being closed, like the pool, much like the hot breakfast due to "precautions". About ten to fifteen dollars of most Inn's pricing is generally the hot breakfast per person, which was listed on the receipt, but not available.

In regards to COVID precautions, I found that all of the disinfectant dispenser stations were empty. The laundry room while nice, was not being cleaned after being used. The small little area that you can buy drinks and snacks was not being cleaned, nor were the elevators or any buttons or lights that I could see during my two days. There was no form of cleaning after a person left the gym area, nor hand sanitizers. If the explanation is going to lean on COVID precautions, it is not evident from what I saw during my visit. I saw no one cleaning the stairs handrails either, so I find the COVID precaution to be somewhat of a misnomer.

I have been driving cross-country and have seen other hotels handle COVID precautions much more fastidiously, so when I was told the issues were a blend of COVID and staffing problems I was a bit bewildered.

While I do have compassion with businesses dealing with the pandemic as a traveler who has been on the road for weeks, I don't personally feel the explanation is accurate. At a minimum the company should update their website and room information to be accurate.

I have included pictures of the assorted amenities on site. While on site, I never saw anyone clean common areas or perform basic due diligence, such as refilling all of the empty hand sanitizer stations. They are empty for a reason....

The hotel is at or near capacity at Pre-COVID rates according to several travel sites, but lacking on the stated offerings.

The staff is nice, so maybe things will get better Post-COVID. I will not be staying here ever again, but others may have a...

Although these rooms are huge with great potential, and the location is absolutely perfect, this was one of the toughest stays I've had on any of my business trips. I checked in late at night and was given a room that nobody on this planet should have deemed acceptable. This room smelled like moldy feet cheese and death so incredibly bad I lasted in the room just minutes hoping that I could air out whatever smell there was. The second room still had an odor (the entire hotel smells like this, even the hallways) but it wasn't quite as bad. My room, and pretty much the entirety of the hotel, clearly hadn't been updated for at least a handful of decades. The office chair in the room was entirely dilapidated and worn, the table in the kitchen had a giant chunk of missing wood out of it, the chairs had really gross stains, the TVs were small and old with terrible audio, the bathroom toilet was void of water pressure, the faucet in the shower wouldn't turn off when you pulled the plunger to get water pressure up to the shower head so you had half-water pressure the entire shower. A soap bottle was torn off of the wall and lazily placed in the soap holder. the sinks had stains where somebody dyed their hair. There were just disgusting stains EVERYWHERE throughout the room, and if I knew my business would have let me check out and get a different hotel, I would have at 11PM when I came into town. If you think maybe I'm being dramatic, take a look out at the street at their hotel sign that has had about 40 years of sandstorms wear it down to a relic. Absolutely unacceptable by all levels of the hotel staff and management, especially given this is one of the most expensive hotels in the area. What a waste. I will absolutely not be coming back here, and I have no idea how this hotel could have a 4.0 star rating given how blatantly outdated and disgusting this place is. I wouldn't take my family here on vacation if it were free.

On a positive note, breakfast was about average. Powdered eggs, sausages (or ham depending on the day), really overcooked potatoes, and a veggie crumble, with lots of options for yogurt, boiled eggs, build your own cereal, OJ, Apple juice, etc. There are options and grabbing a bite on the way out was nice. Nothing incredibly special, but not bad.

Not ONE TIME during my 4 1/2 days here was my room cleaned and restocked. Really disappointing, because in Minneapolis, their locations have exceptionally higher standards

Ask for a new room if they give you...

War zone hotels are better. Worst room entire 13 day trip. They didn't say on website they were starting at some future point a remodel and we paid only $6.00 LESS a night than the other residence inn in ABQ. It was disgusting, filthy. Second bathroom (we stayed in two bedroom two bath unit) had broken fixtures, toilet wouldn't flush, the tub surround looked like a crime scene where someone was thrown against it and broke it. Marriott had to know this because there was evidence of a poorly done repair that was also broken. It was the most we paid the entire trip for the absolute worst, most disgusting, filthy place. Complained after first night, was given option of another room, (they had at least three other empty 2 bedroom suites, so why put us in the war zone one first?). Chose the less horrible unit, at least the sink didn't spray us, the fans worked, and neither bathroom looked like a crime scene, but the carpet, furniture and vinyl floors were filthy and sticky. No offer to reduce price. We paid almost $600.00 for two nights. This is the second horrible, unsafe, uncaring, MARRIOTT experience this summer, other was in Orlando in July. Won't be staying at ANY other MARRIOTT BONVOY hotels for a long time, even if my sister-in-law books multiple rooms in Boston every year to visit extended family.

This could all be avoided if the website said their hotel was at the functional end of it's life and was undergoing remodel, AND if BONVOY didn't charge full price for a one star place.

Location is two stars because even though they weren't full, the parking lot was full the second night and we had to park in the empty, unmonitored, flood damaged overflow lot down the street, next door. The parking spots in their lot are extremely tight and there were many heavy duty pickups (it's close to the balloon fiesta park and those folks need the bigger trucks) that were wider than the striped spaces. Not the fault of the guests, but the fault of Marriott, Residence Inn, and BONVOY.

Cannot stress enough how horrible both this place and Marriott has been this summer. Since July 4, our family has spent twenty-seven nights in hotels, motels and campgrounds in eight states from Boston to Oregon to Orlando to NM, and even the rattlesnake infested, no shade, 107 degree campground is preferable to our Marriott...