GameStop — Local services in Arlington

I came to exchange a game that didn't work with our PS5 Came across a employee named RAY he was having a hard day first told me he couldn't exchange because I didn't have a receipt ok fair I then ask if he can buy it because I was not taking it back home if It didn't work with my console ok he says he'd buy it at 4 dollars again ok I'm not taking it home he asks for a ID I went to the car got my passaport because who won't take a passport he then continues to say "I need one with picture " again the passport has one I say ok u know what it's too much for 4 dollars I take myself home and look for this receipt sure enough I find it ok I drove back and again RAY is still having a bad day and giving me trouble he won't take my passaport this time because you have to scan it he gave me the most uptight stare and trouble he needs to find another profession maybe and this store would be better get it together people we all bleed the same and that...

The two people working on Easter Sunday have the worst customer service. I wanted to trade in two items, and since I walked in he already had a horrible attitude. I said I wanted to trade something in and he looked at my series x with a face and asked anything else ? I was like yes this Xbox one . He was like well did you reset it ? I was like yes , he’s like well I’m going to have to mark both defective because It would take 3 days to update because our internet is slow ? Um excuse me sir that’s not my problem . I’ve brought different reset consoles to gamestops and they have never minded ! EVER . They have never made such a huge deal about me resetting an item . it seems like he was just being lazy and didn’t wanna do his part. He had the nastiest attitude like he didn’t want to do anything and was just trying to avoid working . Like isn’t it apart of your job to test it out ?! Get some...

The guys here were super cool & helpful. Dude let me know about some great specials they were running, which got me another year Pro Membership for FREE...Then gave me a $5 coupon plus a magazine for free. (& Yes, I've been charged at others for the Mag!) ⁴Super friendly & nice, I'll definitely be coming back to THIS GameStop. I've had some really AWFUL experiences at other GameStops...but this location never lets me down. 2 thumbs up! 👍👍 ....& a BILLION thumbs down to half of the other locations around town that constantly have me leaving dumbfounded & frustrated with how indifferent & uninterested they are to my feelings / ANY sort of Customer Service!👎👎👎👎

At this store though you can count on ALWAYS having a good experience! Keep it up fellas! 💰 Not too sure what happened to the front door...