Jared Jewelers — Local services in Arlington

This is a bitter sweet review! My precious Husband surprised me with a beautiful charm necklace May 2, 2018 in Punta Cana Dominican Republic for my birthday. I loved it so much that it brought tears to my eyes. As he put my beautiful necklace on as the sun was rising on the the beach, he told me if it ever breaks he paid for an extended warranty plan.

Two months later I had to utilize that warranty because the clasp broke off. I went in with no trouble at all of getting it repaired. Here’s where the nightmare begins though! I took the chain in 4 more times after that to get it repaired for the exact same issue over and over again. The 5th time I took it back they replaced it with a supposedly new chain. This was in July or August of 2019. Well it broke again in September of 2019, the same old defective problem. So I finally got around to once again taking it back for another repair and I was told they would have to order a new one.

I was told that the so called new chain that was given to me a couple of months prior was too stretched out to repaired . I explain to them I only wear it to church or dinner, and that I don’t wear it everyday or sleep in it , so how can it be stretched out? Juanita checked the inventory only to find out the chain is discontinued. I was told that the other stores would be called to see if they could locate another chain. Well after several phone calls back to them, because no one bothered to follow up with me on this matter I was told a charm and chain would have to be made over and it would take 96 days or more.

I asked to if they could just replace the chain and they told me I’d have to buy a new chain and they could give me 10% off. By this time I’m scratching my head because I have a warranty on the chain. Well I was told by a female Manager that the chain was worthless, but the charm was what cost the bulk of the purchase. This is why this review is bitter sweet.

Now my husband has to pay out of pocket to purchase a new chain to fit my charm. What a slap in the face to a customer! Buyers please beware when shopping at Jared’s. They do not honor their warranty policies, and they will try to make you jump through hoops to make it easy on themselves. My husband went in that store because he wanted a unique and special piece of jewelry for my birthday, and in return all we got was a worthless necklace that kept breaking and is now discontinued!

Everyone complimented me on my necklace, even Hollywood Stars, and I proudly told them my Husband got it from Jared’s. Now wherever we purchase new chain and I get compliments, I will proudly say the name of that Jewelry store is where they should shop! THANK YOU JARAD FOR MAKING MY BEAUTIFUL BIRTHDAY GIFT AN AWFUL...

First impression on walking into store never have I been into Jared and I waited for about 5 min before anyone even said hello to me. And when the guy said hello he didn’t ask if I needed help or let me see if someone is available to help you out sir not even I’ll be right with you. NOTHING. I believe she was the maintenance lady that worked there asked me if I needed any help or have I been helped she then went and grabbed someone to help me out instantly ! Very proud of her customer service !!! Then the lady that came to help out didn’t grab her name but she seemed nice until the “system” was giving her a hard time. Mind you this is my first time searching for an engagement ring. So thanks to the Hispanic lady that I believe worked maintenance and I’m sorry if she doesn’t work that department and the Price was saving me 600$ compared to Kay jewelers is the reason for 4 star and my business otherwise not sure if this store would see a 3 from me.

Update: 5/18/2021

Yesterday my wife and I came to get our anniversary bands. We were greeted but out of 3 people working and only one other customer buying jewelry there nobody wanted to help us he was there main concern that all 3 needed to help him when he was only purchasing 1 necklace. We finally got Saul to come by and help us out BUT he to seemed like we were a bother and didn’t want to sell us some jewelry as if we were waisting his time. I told him I was pretty basic nothing flashy and noticed the white gold band. 800$ wasn’t basic enough for me lol I found one for 200$ but it would take a week to come back because it was a different type of metal that needed to be sent off to be sized. So fine I went with the 800$ band so I would have it for this weekend. Anyways after I said nothing fancy just something basic can you believe this guy said “yea this style would fit you better you look a little slop-... slouchy with what...

I was not acknowledged for over 30 minutes, while trying to simply pick up my ring. Then when I spoke up and asked the employee (Danny) how much longer the wait would be to pick up a ring. He actually eyeballed me up and down, and with contempt and sarcasm told me it would be 10 to 15 minutes. Then proceeds to ask everyone, which at this point is a line 6 customers strong, if they would like a water. As all of us had already been waiting there for 30+ minutes, we all said no. Then he laughed, winked and sarcastically smiled at his customer and asked if they would like a water, too which the lady said yes. He stopped everything he was doing, walked across the store to get her water. 15 minutes later he finished the same customer's transaction. Instead of him servicing me or the three customers that are left (the others left), He takes those same customers to the other side of the store and starts showing them more jewelry. Multi tasking is key in every position... all of the other staff were taking care of multiple customer's, except Danny. I've used this same location since 2014 and every other staff member at the counter for cleaning and repair have been able to handle multiple customers, while he is cleaning the jewelry, he could do another transaction instead of chitchatting. It's a simple as saying "excuse me,while your item is cleaning let me assist the next customer as well". I spent 49 minutes inside the store for a 2 minute transaction.

Danny was being snide and intentionally condescending, this is unacceptable and I expect much more from a reputable company, that I've spent my hard...