Target — Local services in Arlington

TARGET'S MISSION statement is, "To help all families discover the joy of everyday life. That’s our purpose. Our mission." This mission is what Target company culture and brand is supposed to be centered in. Customer service plays an important role in attracting and retaining customers.

Front end manager Ronda and store associate Dimitri and Forest have ZERO business working customer service. Neither person is customer service oriented. All willingly go against the return policy and immediately deny returns.

Target who are you hiring?! Target should be Ashamed of themselves for hiring a staff of people such this.

Target employees are supposed to be trained around customer centricity a business strategy that prioritizes the customer experience by making the customer the focal point of all actions and decisions from their brand.

Currently N. TX is having SEVERE WINTER STORM WEATHER and Front end manager (Ronda) is supposed to have a deep understanding of Targets customer centricity. Ronda has told her staff to deny returns. The inclement weather clearly means nothing to her. Customers know it's going to freeze overnight and are trying to make returns to get supplies and provisions for survival during the storm. I'm sure those people needed help otherwise why would they be at the store going through that situation.

Ronda, Dimitri and Forest have chosen to make a negative impact on customers. When employees are blatantly refusing to authorize returns during a WINTER STORM to be of help to people there's a huge problem. Target supposedly invest in the community. Invest in the community by becoming involved and supporting the families in community amid Natural disasters.

Bottom line TARGET offers many ways to accommodate the customer doing a return, refund or exchange. The real issue the stores are mismanaged and are allowed to create problems refusing to do a simple return during...

Have shopped at this Target for at least 8 or 9 years. Never really had a problem with anything UNTIL yesterday. I only needed one item… a bell pepper. I usually go through self checkout but on my way, cashiers were standing in the aisles offering to help ring me up. I said “cool” and head to the register. Unbeknownst to me this was a BAD MOVE! While standing there I got a candy bar, too. The cashier rang up the candy bar… $1.79 (the price on display is $1.19). I politely tried to confirm the RIGHT price for the candy and the cashier - MIYA, did not say a word, she just proceeds to aggressively void the transaction and ring it up at $1.19. She then rings up the bell pepper at $1.59. I knew this was incorrect but I didn’t remember the correct price so I let it go. Once I got my receipt I head back to the vegetable section - the correct price was only $.59. I take a picture of it. I go back to MIYA’s line (no one is in her line), and tell her the bell pepper should have rang up at 59 cents. Not a word spoken, AGAIN. She just pulls out a couple of laminated sheets with prices to look over. I ask if she wants to see the picture I’d taken. Still NOT ONE WORD! I then call her by name and ask her if she heard me. Not even looking at me and NOT answering my question, she asks if I wanted a refund or credit back to my card. I chose credit. I got another receipt - coupled with the absolute WORST CUSTOMER SERVICE I’ve received in a very long time! If you’re in this Target and you see MIYA, please go to another line or SELF CHECKOUT! You’ll be better...

First let me say this was thanksgiving eve, when we all should be in good spirits about the holidays, however!!!!

If I could give zero stars I would, all due to one manger named DAKOTA!! He was very unprofessional and rude about an incident with a shipt over my friend was doing. With voices raised, he snatched the shopping cart from her and told us that he was not fixing to do this tonight with us…not knowing what he meant by saying that, I began to explaining to him our process and he told us how things went. However you could tell he was already heated and upset about something else when he approached us!! I have never be spoken to like this in a public place. I told him I was going to report him to corporate and he replied PLEASE DO SO! I asked for the number he continued to walk away from us and as i asked for the number again he came back and gave me the number, with so much attitude. I purchased other items for myself and asked the cashier who checked me out if he was usually like this, she replied he’s had a really bad day! By the way he handled this incident I could tell. He needs to be retrained on customer service and as a manger he did not handle this incident as one! I will not return to this store! He has poor delivery and embarrassed me and my friend. If you come across manger DAKOTA please ask to speak to another manger, because he dose not handle business well. Just discussing and dose not represent target...