The Little Nell — Hotel in Aspen

5.5/5 stars. The Little Nell provides some of Aspen’s finest hospitality, for a price as high as the altitude. I was going to give 6 but this is already going to lean on being a very lavish review, so… here we are, attempting to temper some of the praise with little notes here and there about what to improve.

This review is for the off season, summer. It may be busier and have different types of guests in the winter.

From the moment you arrive you’ll stay in luxury here, and have multiple people ready to drop everything and accommodate your requests. That’s what you’re paying for. Aspects of the TLN like bathroom and bedroom in a normal king room rival some nicer 4 star hotels, in that you won’t see anything mind-blowing in terms of luxury, but it’s all nice and modern, and cleaned to a particularly thoughtful and high standard. Nothing is out of place. Amenities are organic and sustainable. (Huge praise for this)

And the food at the restaurant (element 47) is some of the best in Aspen, absolutely. Rigorously sustainable, fresh, delicious. Pricey at times but worth it, and not outlandish. Room service definitely commands a high price tag but is likewise fantastic since it’s from the very same high tier restaurant. Don’t miss the avocado toast and anything they do with eggs. Delightful.

The lobby adjoins luxury shops and is itself a tastefully decorated place to begin your journey here.

The staff are friendly to the last, and will lighten you of your burdens in any way imaginable. Don’t feel out of place requesting odd items, shipping services, or extra amenities of any kind. They’ll do their best to make it happen. I had 3-4 interesting odd requests across the weekend that were all fulfilled within an hour or so.

Beds are comfy, chairs are comfy. WiFi is ok but not lightning fast. Outlets are plentiful. Bathrooms feel like a cut above, really quite nice. Having a separate tub and shower is especially good to see.

At this time they also offer a highly attentive free shuttle service with Audi electric vehicles. Such a treat if you need to dart about town quickly, or escape a sudden rain storm.

I think negative reviews here highlight that your expectations should be high given the price and if they aren’t being met, people are getting very sour. But I think my high expectations were met and even exceeded in places.

It’s very dog friendly, surprisingly, given how nice the accommodations are - and this can lead to some barking at odd hours, but nothing that negatively affects the experience.

People in reviews seem to be roasting the spa. We didn’t use it, so can’t review that part: it’s being redone! So the negative reviews soon won’t be accurate as it’ll be renovated.

The pool area is great. Hot tub great. Everything has ample shade and plenty of staff keeping up appearances and offering incredible service. Water, fresh fruit and sunscreen are available poolside too. Little touches like that are so lovely to see! That’s what makes this place 5 stars after all. The details.

Of note; they also handled a wedding during our stay and it was done with utmost professionalism and class. No complaints.

If your wallet can handle it, I think The Little Nell fits the bill. It adjoins the silver queen gondola which can bring you far up the main slope too if needed, along with other chair lifts for skiing.

Had an excellent time. Would return if we’re in the area again. Photos reflect a wide range of what’s discussed...

I wish my experience was as remarkable as others. Sadly too many thiNgs went wrong. The morning after i arrived there was lots of noise from a family or 2 down the hallway at 8 AM. THE NOISE CONTINUED 45 min. I reported to the front desk. They said a large party was checking out. Ok. But i needed sleep above everything and this incident affected my entire day. A woman named georgina apologized.

There are no childfree areas at this hotel.

One thing management of any upscale 5* establishment should be aware of is that solo/couples/childfree people are quieter and utilize far less services as families . I paid hundreds of dollars for my room and a family of 4/5 paid the same. This means families are more exploitive in the first place even before they use up more towels and services, amenities And create more noise.They stay cheaper than i do : a quiet, low key solo traveler. I was waken by the noise of kids running down the hall

The hotel has cameras on every floor and could have managed the chaos because the party was large ( a wedding) and they could anticipate unruly guests or children. I took photos of the kids in the hall.

I went out for the day and had DND on my door from the beginning. I came back and they entered my room to leave wine and an uncovered tray of cheese and crackers. I don’t eat cheese

I was livid. My DND sign was breached. This was intolerable!! The last straw for me. I called and again Georgina apologized. Meanwhile i dont drink wine. I never would eat food that was uncovered. Gross

There were many phone calls to my room which were intrusive , then housekeeping cards under the door. I know how to summon housekeeping if i needed them. I dont need annoying calls and cards.

It was annoying. They even called my house back home about a package a local store delivered to me. Meanwhile my cell number was stapled to the bag.

I left my dog with bellboys at front. I got a ride from them to jerome for a bite to eat since both eateries at little nell closed at 9. I told the young man to call the number clearly written on my dogs vest if they needed me. She was lonely and they called my home number on the east coast and disturbed them AGAIN unnecessarily. I SPECIFICALLY TOLD one guy to call the number on her vest. My instructions were not followed

Nothing but inexcusable headaches and cheap apologies . I think my room was around $800 a night. It was not worth it. Back to jerome or the W i shall go

Rooms at little nell are ok but not near as nice as hotel jerome

I just cant afford to deal with lack of sleep due to large or loud families and breached privacy

My impression of this has really gone down significantly. Years ago i came here for a special liquid nitrogen margarita. They no longer carry it. The staff has been friendly. It’s management that...

We stayed at the Little Nell December 17-23. We picked this particular hotel because it has a Forbes 5-star rating and we had certain expectations for our stay considering the reviews, ratings, and lastly the price. It was a pure disappointment from day 1. Every day was a new disappointment but I’ll pick a few callouts for this review.

Covid safety - The number one thing is the Covid protocols that they seemed to completely ignore. There was no consistency, some of their staff was wearing masks, some didn’t. I saw a maskless bartender at their restaurant cough while making a drink. As more guests kept arriving, things got a little bit better, I assume there were many complaints.

Bar & Restaurant - Speaking of the bar and restaurants - we had lunch on our arrival. We waited over 90 minutes for our food. It took the server over 35 min to take our order. They apologized and blamed it on new seasonal staff due to Covid. I simply can’t be forgiving considering their Forbes rating. We stayed at Stein Eriksen and other Forbes hotels during Covid and the service was exactly what you would expect from a place with this reputation. While eating we overheard another bartender literally complaining about her work conditions, about her managers and about her colleagues. It was very uncomfortable and unprofessional. The hotel staff said that the restaurant staff is new and had to be trained fresh. Yes, it was very obvious!

Concierge - they always seemed stressed out and with their heads down in their computers. Every question we had they answered politely but they were bothered by it. I believe simply because they had a ton of emails that were waiting for them. They weren’t present at all.

Room service - every single breakfast order they would mess op somehow. They couldn’t get it right with medium boiled eggs. It was either running or hard boiled. They blamed it on the altitude. We googled it for them and sent it to the chef. It was miserable and laughable.

Noise - we were hoping to get some rest but there was turmoil, grinding, and all kind of noises outside our window around 5am. I have no clue what they were doing. I kept calling the front desk to report the disturbance.

Free transportation- They offer free transportation to the local mountains, they charge to the Snowmass. Our pickup at the Buttermilk was 30 min late one day. Not even an apology, and we booked it in advance.

To be honest this list can go on and on forever, but in short, we’ll never be back. It’s all hype and no results. The only ok thing is the ski concierge but to be honest every mountain hotel has a similar concept so nothing special about it.

Very disappointing. We really wanted to like The...