Holiday Inn Express & Suites Astoria, an IHG Hotel — Hotel in Astoria

Do not stay here if you value cleanliness! The rooms are disgustingly filthy. Of course, the hotel and rooms look clean, but upon further inspection you will find hidden filth. Upon our arrival to our first room, the bathroom smelled like urine and I could visibly see yellow residue around the toilet seat brackets. There were crumbs and other filth behind the nightstands, under the bed skirts (dried boogers on one bed skirt), under the chair cushion and under the couch. As well as sticky liquid residue on some walls and nightstands. I spoke to the general manger and she assured they would reclean the room. Upon reentering the room, the bathroom had been properly cleaned but all the junk, dust and dead bugs behind the nightstands were not vacuumed. I then requested a room change, and wouldn’t you know, the same disgusting filthy issues plagued the second room. This room had the addition of one gray sock under the bed skirt and a used cup in the window. It gets even better cause this room had ants.

At this point I was set to leave, but my family pretty much begged for us to stay after driving seven hours to get to Astoria. I relented and endured a very uncomfortable stay after exhausting my search for other lodging options in the area. The front office staff was somewhat helpful but I suspect this hotel has very poor management evidenced by the filthy rooms. The stairs have months of filth and dog hair buildup at the base of each step. Just because this hotel is twenty-five years old is not an excuse for being lazy in cleanliness. The hand soap in on the 1st floor men’s bathroom was never refilled the entire three days we were there. I can’t really say anything negative about breakfast or the pool being limited cause I knew that beforehand and that was satisfactory. There is no leadership at this hotel for housekeeping, and I suspect other areas as well. I didn’t get a discount and DIDN’T suggest or ask for one. For anybody skeptical of this review, I challenge you to inspect the areas listed above, and you will see for yourself. We love the Astoria/Longview area, but I will never stay at this establishment ever again after this experience. I have no confidence that leadership has the ability to run this hotel properly. Again, I challenge anyone to inspect the areas of concern...

Do not stay here if you value cleanliness! The rooms are disgustingly filthy. Of course, the hotel and rooms look clean, but upon further inspection you will find hidden filth. Upon our arrival to our first room, the bathroom smelled like urine and I could visibly see yellow residue around the toilet seat brackets. There were crumbs and other filth behind the nightstands, under the bed skirts (dried boogers on one bed skirt), under the chair cushion and under the couch. As well as sticky liquid residue on some walls and nightstands. I spoke to the general manger and she assured they would reclean the room. Upon reentering the room, the bathroom had been properly cleaned but all the junk, dust and dead bugs behind the nightstands were not vacuumed. I then requested a room change, and wouldn’t you know, the same disgusting filthy issues plagued the second room. This room had the addition of one gray sock under the bed skirt and a used cup in the window. At this point I was set to leave, but my family pretty much begged for us to stay after driving seven hours to get to Astoria. I relented and endured a very uncomfortable stay after exhausting my search for other lodging options in the area. The front office staff was somewhat helpful but I suspect this hotel has very poor management evidenced by the filthy rooms. The stairs have months of filth and dog hair buildup at the base of each step. Just because this hotel is twenty-five years old is not an excuse for being lazy in cleanliness. The hand soap in on the 1st floor men’s bathroom was never refilled the entire three days we were there. I can’t really say anything negative about breakfast or the pool being limited cause I knew that beforehand and that was satisfactory. There is no leadership at this hotel for housekeeping, and I suspect other areas as well. I didn’t get a discount and DIDN’T suggest or ask for one. For anybody skeptical of this review, I challenge you to inspect the areas listed above, and you will see for yourself. We love the Astoria/Longview area, but I will never stay at this establishment ever again after this experience. I have no confidence that leadership has the ability to run this hotel properly. Again, I challenge anyone to inspect the areas of concern...

My husband booked this room to give me and my two girls a little getaway. He is a Spire elite IHG member and told me what to expect. I have visited other locations and have had wonderful time. However this stay was not as wonderful due to the rude staff whose names are Amy and Jan.

When I arrived I was greeted by amy, I told her i was readyin to check in as my husband had requested early check in for me. In a very rude manner she looked at me did a scoff and said check in isn't until 4pm. She didn't even get my name to check my resv. until I persisted and said well can we at least check first. She then again told me no, said she would call me in a few hours when the room was ready. the policy i understand but the tone and response was not friendly and unnecessary.

I called again at 3 and asked it was ready. She reasoned again with no not yet, I asked if she really was going to make us wait till 4 because then i would just make other plans to occupy my children. She said she would call when it was ready. She did call. At 3:40.

When we arrived again to get our room keys some of the staff(AMY) was not wearing masks, she was behind plexi glass so i guess that made them feel like it was ok, or maybe they simply didn't care.

I was then told there would be a $100 hold on my card which my husband said has always only ever been $20 per night which i have also experienced at other locations ,not sure why this location was different.

pool time was allowed at 30 minutes PER STAY when we tried to sign up she tried to make a deal that it was busy and we needed to be there on time. looking at the list I saw no one else was signed up to swim that day. The room was decent beds looked like a child had made them and the bathroom had hair everywhere, Im sure if I had said anything it would have been my fault because i was rushing them.

Food quality was as expected they did a good job with how to order and having it set up do to covvid.

The view was great and the hotel it self nice. We found a cute little beach area behind the hotel that my girls loved playing at because it was empty.

Overall I suppose I recommend this place but be prepared for some of the staff ( Amy & jan) to not be friendly or kind and at...