The Spa at Four Seasons Atlanta — Hotel in Atlanta

You mention safety is your highest priority? Your actions of not allowing to re scheduled the appointment when a customer is sick, is opposite of safety. You put your guess and your employees at risk by allowing someone who you knew was not well in to your premises. At the same time not caring that she was not going to be able to relax and enjoy the already paid service. Unfortunately the day after being at your spa, my daughter was diagnose with having pneumonia which is extremely contagious and risky to others. I truly hope your patrons and your employees did not get infected. Thank you for your insensitive response.

I booked my daughter and I for two different body treatments to celebrate her birthday. Unfortunately, the morning of the appointment, my daughter was feeling ill. I call the spa as soon as they opened to ask if I could reschedule to another day, because my daughter was feeling ill. I wasn’t sure what she maybe coming up with. I really wanted her to have the best experience. The spa said no, we will have to charge you in full and we don’t re scheduled appointments at this time. We had no choice, but to go and try to do our best to enjoy in order to not miss the 4 pm treatment. We were not able to enjoy the time in the pool, she was not strong enough to swim. The sauna and the steam room felt too hot and gave her a big headache. After the treatment, she said mom I feel very nauseous and I think I am going to pass out. I had her lay down in the relaxation room for 5 minutes and gave her water. She told me I just want to go home I feel terrible. On top of the day not going as we had planned, I find out she was not even given the right treatment. We had booked the pomegranate scrub for her and the Piedmont park for me. We both got the same body body treatment. When we arrived home she had 102 of fever. We ended up in the ER.

It was very unfortunate that just because the spa could not make an exception to their rule, do to an illness, her birthday celebration was far from what we had anticipated. Good management could have made a difference. Very sad and...

Oh my GOOOOODNESSSS! Where do I begin?? First off the front desk reps at the spa were so professional, soooo sweet, so easy to talk to!!! I hate I did not get her name but one of the reps was so helpful, she went out of her way to ensure I was satisfied and not a one and done.... THE ENTIRE TIME!!! I love her and don't recall her name unfortunately 😔 The locker room, and pool area was beautiful and extremely clean. The steamer and sauna were really nice.. the shower has a bottle of eucalyptus that you spray so that you're inhaling an uplifting and cleansing aroma!! Staff are constantly walking through cleaning the floors, gathering towels, CLEANING!! Even around the pool area...I am always skeptical about jacuzzi but while I was napping by the pool, I opened my eyes to see a staff member cleaning it with something he poured in. The pool was really nice..a bit cold at first but warmed up quickly! I had breakfast by the pool and that was TASTY (blueberry pancakes and bacon)! THE HOT STONE MASSAGE...OHHHHH MYYYYY! I have had many of the hotstone massages but this one had me snoring and MORE! I was so embarrassed but my masseuse has blessed hands. He was AMAZING (don't recall his name😮‍💨) but he took time and explained how the process would go. He was patient and attentive of my request and concerns. The valet guys were friendly and attentive...I MEAN AT THIS POINT....GOOOO!!! I can't express how AMAZING MY EXPERIENCE WAS W/WORDS but I'm a new regular (kind of because it's pricey but WORTH EVERY SINGLE DOLLAR..CAN'T SAY PENNY BECAUSE THIS IS NOT THAT TYPE OF...

I frequently travel, and each time I do, I make it a point to visit a Four Seasons spa. I've explored many places worldwide and have experienced some of the finest Four Seasons spas. However, my visit to the one in Atlanta was, without a doubt, the worst! My masseuse, Mary, was courteous and provided an excellent massage, but the other staff members I encountered were quite unprofessional. They ignored me as they walked by and failed to acknowledge my presence. I waited in the lounge for about 20 minutes for my appointment, and during that time, several other masseuses passed without engaging me or checking if I needed assistance. The staff seemed more interested in their phones than in providing service. The pool area was quite basic, and the food available was overpriced. They added a delivery fee and a 22% room service charge, plus tax, and then had the nerve to ask for a tip on top of that. This was, hands down, the worst Four Seasons spa experience I've ever had, and to make matters worse, it was my birthday! I mentioned my birthday when making the reservation, but no one acknowledged it during my visit. I've seen photos from other guests who received cakes and treats with “Happy Birthday” written on them, but I got nothing. I informed the receptionist about this situation, and she did waive the bill for my...