Hanover Midtown — Local services in Atlanta

6.16.2025 — Khaila, the property manager at Hanover, followed up with us today very apologetic for the mishap we experienced. To make it up to us, she has issued us a refund for all the fees we've paid associated with our application. 6.13.2025 — Prospective renters, BEWARE. This property operates under very shady business practices. Please read on:

We have been interested in Hanover for several months now, and we just applied for a unit last week. It was listed online as a special at a rate of approximately $3,000 for an 11-month term if we were to move in by July 13. We found these numbers attractive as this would have been $200 to $300 cheaper than what we're paying for our current apartment.

While the approval process was quick and easy, a serious problem emerged today when we received our lease agreement for signing: the amount in the lease was closer to $4,000. In somewhat of a panic, we called the office for clarity and spoke with Zach who explained that the special was calculated as a discount applied to individual months—three months in our case—over the full term. Essentially, we would have gotten a free month at certain intervals, which would price the unit at around $3,900. (I've lived at other properties that offered specials that included free months, and this didn't involve seeing one price for base rent in one place and a different one on the lease document.) Although Zach was very friendly and informative, the fact that it took our asking the office for clarity on the terms AFTER we received our lease to find out everything we needed to know is utterly deceptive and unacceptable.

Management at this property has lied to us by omission and failed to properly rectify the situation as they doubled down on the higher price in their email follow-up. This is not a case of honest mistakes or human error; this is a classic bait-and-switch tactic, and we are rightfully furious. They made the gross error of not properly quoting us, so the onus would be on them to accommodate us, which they are apparently not doing. As a result, we have decided not to move forward with Hanover. If this is how they operate before we sign a lease, we can only imagine how they will treat us once we're officially settled in as paying residents.

So we are scrambling to secure another apartment by mid-July, and our timeline is so tight because all of our planning thus far has been with the understanding that our rent would be the $3,000 figure that was clearly shown on our application. Hanover's failure to be transparent with us has resulted in our wasting hundreds of dollars between a $437 application fee, a $359 deposit to reserve movers, and buying a renters' insurance policy for an apartment that would be considerably more expensive than we'd been led to believe. (Also worth noting is that there were other local apartment options that we considered alongside Hanover a week ago that are no longer available today. So we have our work set out for us. Oh, and their security deposit is a whopping $4,000. Unreal.)

If you value your time, money, and peace of mind, do NOT apply to live here. All will be wasted via Hanover's apparent egregiousness in the form of quoting a certain rate online to mislead prospective renters into paying high application fees, only to find out after approval that the rate is actually about $1,000 or so higher. Hopefully, by leaving this review, I will save time and strife for the next person on the market. We have lived in apartments for years, some with very questionable management and practices that were still more reputable than this. So we know what to look for when vetting a property, and a few weeks ago, if we had seen a review such as the one I'm posting now, we would have kept searching and been spared so...

This is a two-part review... May '24: Took a tour of this property and was quite impressed. Brand new building that's only 2 months old and has amenities that give off luxury hotel vibes.

I specifically looked at the H, I, J, and K units, all 1bd/1ba. Soft close cabinets, Whirlpool appliances, a desk, and extra storage space with mirror in the living room. To my surprise, even the 910 ft² unit was large enough to fit a small dining table and not make the unit feel cramped.

Parking for guests is non-existent on property. Your guests will have to ride share or park at an off site parking garage (more than likely with a fee). That being said, they offer unreserved parking for $50 and reserved parking for $125 a month.

I went back and forth between giving 4 or 5 stars simply because of the parking. I went with 5 stars because even though there is a lack of guest parking, I feel that will ultimately help with security of vehicles in the long run.

Feb '25: I wanted to come back and give a follow-up review of my experience at Hanover Midtown after living here for 6 months now. Let me say that I absolutely still LOVE it here! The building opened almost a year ago and I can honestly still say that I enjoy how clean and well-kept the building is. Other than a couple short term issues, all four of the elevators work, the gym equipment and area is clean, and the lobby is a spirited place to walk through because the concierge team is so nice and welcoming! Following up on the parking situation... Me personally, I still don't mind that there's no guest parking, but I understand that my situation doesn't fit everyone's wants and needs. I have the sense of security that I can leave my vehicle parked for a long time and not worry about someone breaking into it.

Early on, I did notice that the TV's in the common areas seemed to be stuck on certain channels. The controls didn't appear to be responsive, and it was rather annoying knowing that you couldn't change the channels. But that seemed to have been fixed a couple months ago, however the channel selections on the common area TVs are still limited.

I recently decided to get a tour of a couple Penthouse units and I was guided by the newest member of the leasing team, Natalie. Natalie is absolutely AWESOME... Very detail oriented, knowledgeable, friendly, and welcoming. We toured two 3 bedrooms and a 2 bedroom, and all I can say is wow! I never realized how much of an upgrade the Penthouses are over the standard units. If they are in your price range, I would definitely say to consider one of them, because I would take one of them over buying a condo if it came down to it. Natalie gets 5 stars for the awesome tour that she gave me, even though I am already a resident.

Lastly, my favorite part about living here at Hanover Midtown, is the management and leasing staff. I have never stepped into the lobby and not been greeted by the concierge or a leasing agent. It's small things like that, that go a long way! Furthermore, the property manager (Khaila) and her assistant (Chris) have done such an amazing job getting this place running smoothly. I travel for work, but I can honestly say that I thoroughly enjoy coming home to Hanover Midtown...

I’ve lived in this apartment for six months, and unfortunately, my experience has been more disappointing than expected.

On move-in day, a neighbor mentioned her dishwasher had to be replaced, which seemed odd for a new building. Just three days later, my unused dishwasher (according to maintenance) leaked all over the kitchen floor, damaging the hardwood. I called maintenance and they said the floor had to be replaced. We scheduled a time for the next day, but no one showed up or contacted me. I had to follow up myself, only to be told they wouldn’t make it, one hour after the scheduled time. It was super frustrating considering I scheduled my day around the appointment and they didn’t even have the courtesy to tell me the appointment had to be rescheduled.

I’ve also come home multiple times to find lights on and doors open. At first, I thought I was mistaken—until one day I walked in to find two maintenance men chatting in my kitchen. I had not been notified anyone would be entering. When I asked for a courtesy call before entry, they dismissed the request, saying they had too many units to manage. I wasn’t asking for everyone—just a heads-up for mine. Especially because other apartments I have lived in automatically gave courtesy calls upon entry. Regardless of renting, this is my private space, and I deserve to feel safe and respected in it.

Emergency maintenance has also been unreliable. When my only toilet flooded, I called the emergency line but couldn’t reach anyone. The concierge eventually told me maintenance was two hours away. I found this odd because in all the apartments I’ve lived in, emergency maintenance had to be less than 30 minutes away. Anyway, they promised a 10:30 a.m. visit but didn’t show. After calling again at 1 p.m. (with an extremely stern tone), someone finally arrived within 15 minutes.

The most frustrating issue has been the EV charging situation. Before moving in, I clearly stated to the leasing agent that daily charging with my home charger was essential. She walked me through the garage during the tour and assured me I could use the available outlets, even pointing out other residents doing the same. Six months later, I found my car unplugged and received a voicemail saying those outlets are for maintenance only. Then, many outlets were sealed off completely, and the rest were turned off. If they’re reserved for maintenance, why seal them and turn them off? Also, does maintenance need all the outlets on all 4 floors of the garage? The ChargePoint system is inconvenient—I’m charged as long as the car is plugged in, even if it’s fully charged. This means waking up in the middle of the night to move my car or paying extra to wait until a reasonable hour to unplug my car…on top of my regular parking fee. I’ve met other residents who were also told they could use their own chargers, so this feels misleading and unfair.

Don’t get me wrong, the apartment is beautiful and in a great location. However, the lack of communication, respect for privacy, and inconsistency between what was promised and what’s been delivered has been extremely disappointing. Especially...