Hilton Garden Inn Denver Airport — Hotel in Aurora

I can't believe anyone gives this property anything more than a 1 star review. Generally speaking, all Hilton properties have been on the decline for well over a decade. That continues. This place in particular is very bad. First, the employees speak very poor English. I could hardly understand the front desk person. Then they get testy because you have to say "excuse me?" continually. When you get to the rooms they remind you of the 1980's Motel 6's. Very little furniture. Very cheap, sparse, and with the furniture that's in there-it's cheap as well. Most decent places at last have a pen and some kind of paper on the desk for you to use-not this place. Almost all of the electrical outlets don't work. This last visit I've got a dog barking from down the hall at night and in the early morning. The TV is hit and miss. When it does work, the station content doesn't load. I can hear the conversation in the next room-all the time. This has been going on for a long time. Is there any insulation in the walls? Then last week, I hear a dog barking from down the hall. Not on this latest trip but on all the others where I've stayed more than one night-I always ask for housekeeping to do the room. I call down on day one to the front office where I'm told my room will be put on the list to clean. Not once-no exaggeration, has my room ever been done when I come back from work later that day. I call down to the front and am told the housekeeping staff has gone for the day but they can bring up towels. Great. The last time I was there the heater didn't work and there was no room to move me. So I just hunkered down for the night or two that I was there. One time over the winter, the heat didn't work (again) so then sent a repairman up to fix it. He did. He ended up bringing a new (refurbished) heater to install. He told me that they have been replacing a lot of heaters because they are old and are breaking down. You don't say! You won't see that happening at a Marriott! A few times back, I ordered food (cheeseburger) for dinner. Came up to the room raw-after an hour wait. They told me the cook was having a bad day and didn't get to work on time. Last summer I stayed on the side of the hotel where the outside fire pits are. The people were making so much noise that I called down to the front desk. It was after 10. I was told they would go out and tell the group to quiet down. I watched from my room. 25 minutes later, I called down to the front desk again because it was still loud, where I was told a manager had gone out to quiet the group down. No, nobody came out because I was watching. They told me they would send the manager out again. After 20 more minutes, still no manager showed up. I called the front and was told "well, the manger has asked them to be quiet, thats all we can do." The noise continued until about 11:30. No manager or any other employee came out to ask the group to quiet down. My last stay-smelled like dog urine in the room. Faint, but there. In the shower-there's 3 slots for shampoo, conditioners, and body wash. The only thing there was a shampoo, and it was pretty much empty. The other two slots were empty-no bottles in the slots at all. I've been in rooms where the lights may or may not work. Electrical outlet covers on the wall are chipped or broken. Ah, and hairs on the bathroom floor from previous patrons. Though this property is particularly poor, most all the Hiltons have become pretty trashy. I thought it might be just me, but I've had some of my counterpart also comment about the same issue and how Hilton has deteriorated over the years. All I can say is this: when we have group meetings my manager is a Marriott guy and always makes us stay there. The difference between a Marriott and Hilton property is night and day. Those properties are all taken care of. The employees are happy. Not so with the Hilton employees. One time in Colorado Springs I had to wait for 20 minutes for anyone to show up at the front desk. She had to take or pick up someone to the airport. That would never happen at a Marriott. I am a diamond/gold member at Hilton but will just be paying the extra price to stay at a better place. The points accrued aren't worth it. I've contacted the management at this property twice and have never gotten a return call....

This rates up there as one of the worst hotel stays I have ever experienced. And, definitely the worst for the amount of money we spent. When we first check in, we were asked to change from a room with two queen beds to a King "suite". When I informed them that I could not because we had four people and no one was wanting to sleep on a pull out sofa, they became extremely rude. They told me that they were short on queen rooms because of some "issues" going on in the hotel. They told me that our water was being shut off from 12:00-3:00. We said that was fine because we would be out of the hotel during that time for a softball game. I asked if the room shortage had to do with the water issue. They told me, no, it was a different issue. When we arrived back to the hotel around 10:00 pm, on the same day that water was shut off, there was absolutely no hot water for the girls to shower. The warm was not even luke warm. It was freezing. The girls all had to take freezing cold showers after playing softball all day because not showering was not an option. It was almost noon the next day before the water was warm again. The hotel staff was super unfriendly our entire stay. They were not only rude to guests, but also to each other in front of guests. Looking around, it was easy to see that they were remodeling. There were holes in the ceiling and extremely loud drilling and banging noises (which I have videos of and would attach if I could). Because we were staying in town for a softball tournament, there was a large group of us. We stayed a total of 5 nights. The staff refused to let us "congregate" in the hotel lobby (which was situated far enough away from any guest rooms). So, instead, we tried gathering around the fire pit outside. They, again, told us we could not do that. And, it was not because we were being too loud. We asked if we could use a conference room. They rudely asked if we planned on renting one. We said, maybe. The man working then proceeded to tell us that we could not rent one because all conference rooms were full of furniture used for remodeling. Why did he ask us if we wanted to rent a conference room if he knew they were not available? We were forced to hang out in a secluded corner of the parking lot if we wanted to visit together as a team. Many of use used the workout room during our stay. It was super tiny and, therefore, could only be used by one or two people at a time. Finally, on our last day there (Saturday), we asked if we could get a late check out time. We only needed to stay 30 minutes to an hour longer due to the time our girls were playing Saturday afternoon. Again, being super rude, hotel staff refused. We had all spent well over $1000 staying for the week and they could not afford us an extra half hour. We will not recommend this...

From the very beginning, your team helped ease what was a very difficult situation. Our flight was delayed multiple times and eventually canceled, which meant we didn’t arrive at the hotel until after midnight. I was already feeling overwhelmed, especially with my husband trying to help me manage my pain from a back injury. But then we met Ivory—she was a true angel. Her kindness and compassion meant more than I can express. She did everything she could to make our stay as comfortable and stress-free as possible.||The next morning, my husband went down for breakfast and was immediately met with the warm and professional care of Ruth. She was incredible. From the moment he walked in, she not only ensured that we were taken care of, but she took the time to connect with us on a personal level—all while still being attentive to the other guests. She struck that rare balance of professionalism and genuine care, and it made the experience feel truly special. When my husband accidentally left his water bottle behind, she didn’t hesitate—she brought our food to the front and even refilled the bottle for us without being asked. That’s the kind of thoughtfulness you never forget.||Luz was also there, kindly assisting with anything we needed for breakfast. Her quiet helpfulness made a big difference, too.||Later, we ran into a complicated issue with our payment, but Marianna, the manager, stepped in and handled it with grace, wisdom, and creativity. She not only resolved the situation far better than I imagined—it was clear she truly understands the heart of customer service. She’s exactly the kind of leader every hotel needs.||And then there was Terry—such a lovely surprise. Before I even realized he was our driver, he struck up a kind conversation and showed genuine interest in how our stay was going. When it was time for the ride, he went above and beyond. Most drivers are focused on simply getting from point A to B, but Terry made it a warm, personal experience. His care and friendliness set him apart, and I could tell he extends that same kindness to everyone, especially those who seem to be struggling.||Each of these team members reflected the kind of service that doesn’t just meet expectations—it uplifts you. Thank you for surrounding us with that kind of support when we...