Distill-Inn Bardstown — Hotel in Bardstown

AVOID. 1 because I cannot leave a 0.

Paid $400 to feel judged and belittled. Apart from the hotel not being ready for guests, THE ONLY REASON I booked at this hotel was because it claimed to be “pet friendly”. When I booked, I was in Europe and could not contact the hotel to let them know I had a pet, but there was also no where on my booking page that I could mark to let them know I was bringing my puppy. Honestly, I didn’t think it was a problem. After I booked, my entire family booked so we had 5 rooms, 2 of those being suites. All 5 bookings were because of my puppy. However upon arrival, I was informed that I should have let the hotel know that the puppy was going to be there because pets cannot stay in the new rooms. On top of that I had to pay an extra $20 a night to have my dog there. So, they wanted me to stay in an unfinished room, away from my family and pay $40 extra for my dog. I managed to get the room I booked but the air conditioning unit leaked and I told the staff about it and they did nothing. By the second day my entire room was filled with water. The bathroom sink also did not drain. Oh, and there were no suites either- they compensated by giving one family an extra room which was nice but the other family got an air mattress. To make everything worse there was a lady who gave me dirty looks every time she saw me with my puppy. We were in town for a wedding and I wasn’t going to take my puppy to the wedding (obviously) but I was told she could stay in the room in her crate. As I was leaving for the wedding- this was the moment that the woman decided to inform me that I could not leave the puppy in the room under any circumstance. I insisted that I was told differently upon check-in and so she finally decided to call the manager. I was right of course. However, had I not been, don’t you think she should hav had the decency to tell me earlier so that I could have made arrangements for my puppy?? And she knew we were going to a wedding because she said “all we do is complain” when we tried to give suggestions to better someone’s stay because unfortunately the rooms had no place to hang our outfits, we all had to share one ironing board, and there were no hair dryers. Honestly, this was the worst place to spend our vacation time. Oh, and the pool was dirty. Pretty sure the woman I am referring to is Kathy. I will double...

Update 2/29/2024: Thank you to the Distill Inn for reaching out and rectifying this issue. We look forward to staying at your inn in the near future. Seems like the Priceline helpdesk is not aligned to your business goals. So, they nearly cost you a few customers. Thanks again for clearing up the situation.

We were all set to arrive on Feb. 23rd. However, the day before arrival I was diagnosed with COVID & Strep and was expressing contagious symptoms. So, my wife called the front desk to ask if our date could be moved to another weekend or if we could be given credit(note we didn't ask for our money back) for the room. The answer was no we don't move dates and we don't refund money or give rain checks. So, in short we were charged for the room and didn't stay at the inn. We were joining 4 other couples at this location, all of which including my wife and I will never stay at this location again. Their policies and total lack of empathy for a customers situation is pretty atrocious. Customer satisfaction apparently isn't their stated goal or in their charter. In addition to the above they asked if we wanted to give up our reservation(even though we had to pay the money) presumably in an attempt to re-book the room an double the rent from the same room for a night. Very classy indeed. I hope the $175 was worth it. Our travel group of 5 couples routinely visit Bardstown 2-3 times per year. None of those travel dollars will make their way into the Distill-Inn coffers...

Many people have had great experiences, yet there is always one. Our experience was horrible. Being a business owner is hard enough, but guests should not be treated like we were. My husband and I were celebrating our 22nd anniversary and thought visiting the small town of Bardstown would be fantastic. We wanted a unique experience staying in a local hotel. When my husband was checking in, he was met with hostility from the person at the front desk, all based on what he was wearing. Secondly, we checked in, and as we were unpacking, we looked up, and quite a few stink bugs came out of the curtain, crawling all over the walls. We understand 1 or 2, but 9 or 10 at one time was a bit excessive. We immediately checked out, and they were kind enough to refund our money. The gentleman was extremely friendly and helpful. We thought, ok, great, he definitely wanted to make things right. That is what makes great business owners. What makes horrible business owners are the ones who are rude to the guests. For example, I called to check the status of the incidentals, which were still pending days after, only to be met with the most RUDEST and hateful woman ever to talk to, who, as I quote, stated: “I explained this to you already, and I will not carry on a conversation” and then abruptly hung up. She was extremely RUDE! Again, I am glad many people had a better experience, but I hope you do not have issues or questions and are subjected to what we experienced...