Mattress Firm West Berlin — Hotel in Berlin Township

Update: I received a reply regarding this review and was apologized to about the confusion regarding the fee. I assure you that there was NO confusion.

You send me a survey two months after I’ve been there, Seriously?? No, I did not have a good experience. I picked mattress firm because of the free delivery And removal and good quality mattresses. I am disabled. I don’t have a car. I do not have anybody to help me With bringing a queen sized mattress home, setting it up and remove the old mattress. But once I got to the store, I was treated differently because I could not afford the more expensive mattresses. I was taken all the way to a back corner, where a few single mattresses were kept. Why do you not Equally place all your mattresses together? I was Assured several times that the delivery/removal fee was included in the price of the mattress and then was handed a receipt After I paid with a $50 delivery fee on it. I was treated like I should feel grateful that it wasn’t a $100 delivery fee. I was told that all mattress stores do this. I don’t like being deceived. The whole experience was So uncomfortable that I canceled the order after I got home. If this is the way you treat Your potential customers then I would not recommend mattress...

Yesterday I went to this store to find a new mattress, I was greeted by an older gentleman with white hair, working between 5-7 Feb 24th. Didn’t really greet us as we walked in. He walked with us while looking at beds, told him we were undecided, and we couldn’t decide between the two we wanted, I kept asking about this one mattress , and he kept insisting I try this beauty rest bed that was close to 4,000. I said that’s too high and went back to the sterns and foster that was a little bit more in our price range. We couldn’t decided and wanted to shop around, told us we weren’t going to find any other beauty rests around, at that point as we were walking out I said good bye have a nice night we may come back , and in a rude tone he said uh huh. That wasn’t very professional, so we went down the street to Raymour and Flannigan and found a BEAUTYREST bed for a fraction of the price of their price. That isn’t the whole story, but that man was so unprofessional, he could of had my business, but he...

OMG IF ANYONE IS IN NEED OF A MATTRESS , trust me go to mattress firm on cross keys rd in Sicklerville and get connected with sales rep Elizabeth. She is by far the best . She got me everything I needed in a bed and more. So my wife and I have different sleep patterns, she exactly how to address the issue for us both , with one bed. So , we got the xtra long split king adjustable and it’s exactly what we needed. I would and do recommend sales rep Elizabeth to anyone in need of a new bed. She was friendly, understanding , Passionate, dedicated , knowledgeable, and went over and beyond the call of duty. She even extended her hours of operation, quitting time was 3pm and she was willing to come back to work after hours if need be. I was so impressed so that was not necessary. I started to leave so I can bring my wife back and before I got out of the parking lot I parked my car went back in and sealed the deal . Thank you so much...