Holiday Inn & Suites Bolingbrook by IHG — Hotel in Bolingbrook

Booked my wedding here months ago. Blocked rooms over a year ago and had till 1 month before my wedding to finalize. Found out the day of my stay, my guests were booked on 3 different floors. One including my new in-laws. Not a huge deal as there were enough rooms available to move them, but still, it was an inconvenience.

On Thursday checkin, I can’t rant and rave enough about Nikolai and Mark at the front desk. Extremely friendly, great at their job.

Friday night was my wedding. My shuttle driver arrived at my venue 15 minutes early asking who would be boarding the shuttle and who would be taking care of him (aka who will be tipping him). I was taken back but I said I will not be boarding but I will be taking care of you. After I gave him the money, I asked him was this ok ($20), he said that’s what you gave me. Again, ummm taken back but I thought I wouldn’t have to see him again.

My guests started to arrive around 11:30pm. I arrived around midnight. My in laws told me that the shuttle driver was now policing the 4th floor saying they were too loud and they had to shut the door. I was annoyed but I know how wedding guests can get out of hand so I let it slide again.

Come to find out he was standing by the elevators watching and yelling from across the hall. After I finally had enough I went downstairs to confront him. The man at the front desk and the shuttle driver were completely rude and told us that we need to keep it down because there were other guests on the floor.

Why are there other guests booked near a wedding party that had blocked rooms MONTHS AGO?! I don’t get it. I was furious. I wish I got there names.

But, luckily I woke up the next day to checkout and was greeted by Nikolai smiling and asking how was our stay. Super friendly and lovely.

3 stars due to Nikolai. Would I recommend this hotel? Yes. Would I recommend booking a wedding here,...

The rooms are a nice size. The beds are okay (back was little achy in the morning). However, it's very bootleg. I had 2 rooms and none of all the appliances worked in either. Settled into the 1st room 105, turned the t.v. on, sound started to get choppy, the No Signal. Call the front desk, she fixed that. I had a Roku stick but it didn't show on that t.v. Room was a little frigid so I turned up the heat. Hours later no change. Turned it up some more. An hour later...1 degree increase. Thermostat said 69, but after I got to a new room - I noticed that 69 was not the true and it was more like 50-55 in that room. New room is cool, but bathroom door doesn't shut all the way. Woke up and tried to use the microwave - that and the desk lamp doesn't work. If you're going to take people's money, everything should be required to work. These rooms cost too much to not have them fully functional. It makes me feel cheated. Especially when hotels now charge per person in a room. If a room fits four, there should be one price for the capacity of the room - not a per head charge. Room fits four but it's extra for a 3rd person is stupid. I didn't order anything from the restaurant because I didn't feel welcome after the waitress on the night of 11/27/22 ignored me standing at the end of the bar while she tinkered on her phone, then reluctantly, lazily, and very unenthusiastically handed me a menu after she was coached to do so by the...chef or owner? (not sure who he was but she ruined his dough that night) Overall, I think the stay was worth about $80. There is no reason that these hotels should charge the money they do for run down rooms with half working appliances and lacking customer service. This will not be on my preferred list of places to stay, but it makes the list of somewhat decent...

Review of Holiday Inn – A Disappointing Experience

I recently had an extremely unpleasant experience at the Holiday Inn, and I feel compelled to share it. After a long journey, I arrived at the hotel an hour early, hoping to check in a bit before the official time. I was met with polite staff at the front desk who explained that rooms weren’t ready due to late checkouts and suggested I return in 30 minutes. Fair enough.

However, when I returned at exactly 3 p.m., the official check-in time, I was surprised to learn that no room was available. When I politely asked if they could cancel my reservation since they didn’t have a room ready at the designated check-in time, things took a turn for the worse. The two gentlemen at the front desk became incredibly rude and unhelpful. They refused to cancel my booking, even though it was their inability to provide a room on time that led to my request.

I had to reach out to Hotels.com for assistance to cancel my reservation, as I was ready to take my business elsewhere. The staff member then informed me that I would “take the hit” for cancelling, which is absolutely ridiculous—especially since I wouldn’t have requested a cancellation if they had honored the check-in time.

Overall, this experience was frustrating and unprofessional. I would strongly advise against staying at this location. If you’re in the area, head to the Holiday Inn on Webber. I had a much better experience there—the staff were accommodating and understanding, unlike what I dealt with here. Stay away from...