Courtyard by Marriott Nashville Brentwood — Hotel in Brentwood

This is a tough call on how to rate them. If you have any challenges I'd say avoid this location. I was given a room that was directly above the lobby and easily accessible by stairs. The elevator was at the total opposite of the hotel.

They did not provide a mar for the slick bathtub shower - the had rail is on the front wall, not where I would use it while in the shower. The room was not accessible however, I don't ask for accessibility rooms typically. The paper thin walls were so thin I could hear the folks next door slide the curtains.

The location is great, easy to walk next door for breakfast since they have limited options. They are close to other restaurants and it was easy to find. Free parking is a bonus.

The service at the bistro for a late dinner was spectacular! The Canadian football player had the best personality and really saved the this experience. I got a turkey bacon avacado with fries and he really made a spectacular sandwich- he was personable and his martini was good.

When I tried to get a non slip bath mat to avoid slipping in the tub they told my son they would send one up, they brought a cloth bath mat. He walked back down the stairs and asked and the person said there was a miscommunication and they would send one up. He tried to call the front desk and no one answered, so he walked down again. This time he was told they didn't have one but they were trying to track one down from another room. One hour and a half later we have not received a bath mat and 1/2 hour after the final request there has been no communication. I suppose I'll use a bath towel and pray. I do have foot issues, so this is a biggie for me.

The television worked, the beds were standard. The room only cools to 65.

Several things going on in the shower, 🚿 including hairs and what looked like a booger. The icing on the cake was the request for a tip for The...

Lobby, People, Pool - AWESOME!!!!! Room (get pool view only!!) - clean 3.0 stars, needs update. Food options after Starbucks closes about 10:30 -meh. Super convenient location if you have a car, don't plan to Uber around to downtown- very $. I WOULD stay again if with my family. Front desk staff was very responsive and fast but honestly the woman who was at Starbucks was the friendliest person in the whole place (she is the one with one gold tooth on her front teeth) she made every morning pleasant and made us feel like she was so glad we were there! She even was sad we weren't going to be able to see the fireworks. She made my mom and I laugh every morning. The pool was very clean and the water comfortable. I loved my first floor view of the pool. The carpet and walls really need updating and there was a slight old smell. Also, my mom had a microwave (1 door away, also a king bed) and we did not- very inconvenient. Once Starbucks closes- there should still be coffee/tea service at least set up somewhere and water. Great place for a family reunion, wedding guests...I don't like the massive dog that was across the hall aggressively barking for 2 days straight though. Beds were nice, room seemed clean, wifi was perfect. Size of hotel was also perfect and the lobby was nicely updated - not like the rooms. I really appreciated the print-you-boarding-pass kiosk! You really should provide guests with late night food options - Uber is great but sometimes local pizza places...will still deliver and they are open late but not on Uber Door Dash. I do like the mini-store you provide. A few more healthy/vegan options would be nice but overall, nice selection....I could not use almost all of it because there was no microwave for the...

These people are straight thieves. I'm a Marriott employee and I don't mind saying this. Checked in for one night online via the app (Thursday night) and I called and they said I could check in early which ended up being on Thursday morning at 2 AM, I was told over the phone and in person I was only being charged for one night for my stay. I get my invoice today and I'm charged for 2 nights. The air conditioner in my room also didn't work, but that's a whole other issue. Called the front desk and that agent expressed empathy with the situation and was very sorry and would refund the extra night being charged to me. I then get a call 5 minutes later from her manager saying she would not refund the room because that is "policy" - which a policy for only checking in for one night and being charged for two seems wrong in itself, but when I was told I could check in early, stay early that morning because numbers had already been run and there was an available room to stay, and I would only be charged for one night. Then turn around and get charged for 2 nights is wrong. I then preceded to have this "manager" give me attitude, get loud, tell me she knows more than me, and hang up saying she wouldn't discuss the issue any more. I've worked in hospitality for over 10 years and that might be the worst and most inhumane treatment I've ever received from a "hospitality professional" - I've stayed in Marriott hotels amassing close to 30 days in the past year and as long as Ms. Mixon is a manager of this hotel I would recommend people stay elsewhere. Inconceivable anyone, much less a Marriott employee be treated like that. I am taking the issue to Marriott corporate, and hopefully this hotel gets a much needed room and management...