Mattress Firm Carson Tahoe — Hotel in Carson City

After researching the web for mattress stores in Carson City, we were drawn to Mattress Firm (near In-n-Out). When we walked in, we were warmly greeted by TJ who was operating the store by himself. It was mid to late afternoon and we were his first customers of the day. He assessed our needs and has us try a few mattresses. During that time two other couples came in and he was masterful at multitasking--making sure to give options to each of his prospective buyers. One couple decided on a product but the wife was pressing for an extreme bargain and even though we had made our decision, we could see it was going to be quite a wait. We checked on the close time and headed for nearby Costco. When we returned there was no one in the store. TJ did a great job writing up our oder and setting up financing. We engaged him in conversation and discovered that he had been in sales most of his life. When asked what he liked best about the job, the reply was assessing and meeting the needs of his customers. We certainly felt his dedication to that ideal during our encounters with him. We highly recommend this store for anyone interested in purchasing a mattress. The customer service is stellar and the prices are the best in the area for the quality of product. Thanks, TJ, for your help and providing us with...

After a lot of internet research on a new bed, I decided I needed to try the mattress I liked from my research. Bearing this in mind, I walked in to the Carson City store with a goal. I wanted to lay down on the Purple bed to try it out. If the test drive met my expectations, it would provide incentive for me to save the money to buy one in the future.

Wow, my experience from the first moment I walked through the door was top rate. I was greeted right away by Loree . We discussed the different floor models and we decided I would try the 2 inch model. She was knowledgeable and the whole experience was low pressure. After my try, I asked about the Purple pillow I tried on the floor sample. It felt amazing, better than any other pillow I had ever tried. I said I would return after I saved the money for the bed.

In our following discussion, Loree mentioned she could offer zero interest financing. I was pleasantly surprised to learn I could afford to buy the bed, and two pillows that day. (Yay!). The financing was quick and easy.

The whole experience was great. I anticipate the arrival of my bed in about a week. I can hardly wait to try it!

It was nice to walk in expecting to return later to buy the bed, but purchase it painlessly the same day instead. :)...

My husband and I bought a bed a few days ago and finally picked it up last night, I asked the lady about the return policy (God for bid we didn't like the bed) she tells us that the gentlemen who sold us the bed should have attached the return policy paperwork to our invoice which he did not. So we found out the return policy the evening we picked up our bed after waiting a few day's to receive it, If we don't like it (which we don't) we have to pay a $100 return fee so it can be picked up by there truck service because we can not bring the bed back ourselves to there showroom store (which we didn't find that out until we were buying the bed). Really bad service and no communication. If I would have known the return policy beforehand we wouldn't have purchased the bed in the first place. So best believe we are calling the corporate office as we refuse to pay their fee. (Update) Having the bed picked up in a week and are not paying there ridiculous fee. Beware of their fees and go elsewhere. Got a great bed from Costco and we can return the bed with no issues if we need to (which we won't because the bed...