Marshalls — Local services in Carson City

Went in to return a bunch of items I ordered online (like $300 worth of returns out of a $500+ purchase). Ill note that the store looked clean and well stocked.

As for my return, when I walked up to the counter there was only one cashier, Leeann. First thing she did when she saw how many items I was returning, she called another associate to the front so that other customers wouldn't have a long wait to checkout - awesome! When we started out she didn't really seem to know how to look at the online receipt the match the items being returned to the item listed. She erroneously told me that returning in store I wouldn't get my tax back, but she corrected herself stating that it was the shipping I wouldn't get back (which makes a lot more sense). On a pair of pants that I ordered two of, she told me that with online orders it probably won't let me return a 2nd pair because she could only ring the number once... the system let both go through so I dont know if she was new at returning online orders or what. Once we were near the end I had started pulling the items out of the online bag and arranging the item to show the tag so she could match the item to the tag, then to the receipt more quickly and she really started moving along. When all of the items were in the system she called the manager to confirm the return, that went quickly and I was done.

Overall, nobody was overly friendly but they weren't rude or anything and I think that perhaps employees need to be better informed on online...

Very limited in selection of most things at the moment. I'm sure its due to covid. I'm goving 3 stars not because of the store or content of the store, but because of how the customers treat the store - ruining products to the point that they become unsellable or not safe for retail. Opening packaging and using stuff and then putting it back. This has long been the downfall of discout retail stores. It's unfortunate because they do have so many products that would be worth buying but rude a$$ people have made the products undesirable or made them questionable to buy. Did yoy wash your hands before you stuck fingers in this face cream/make up/lotion etc etc etc. I could go on, but I've been rambling the entire review anyway. Thanks for reading - I certainly hope youre not any of the people I'm talking about. I'll make an updated review with...

They have a full row of sandals with marked down prices from $24 to $20. Go to the register and sandals come up as $24.99. The cash register lady said that those sandals were probably in the wrong place. I said no those are all there and went to grab the sign. Another lady grabs the sign and she literally reads the skew number on the sign and the skew number on the sandals. The sign it’s under all the madden sandals and they still did not honor the price on the sandals. Poor customer service. If your not going to label your items correctly then take them off instead of letting people believe those sandals...