Michaels — Local services in Carson City

Although I usually love this store and my dad really loved it, I was very disappointed today when I went to shop looking for particular items. The first thing I was looking to buy was supplies for my bullet journaling, which Included journals. The first thing I noticed was, there is no real organization to the store and was going up and down every isle which was really wasting a lot of time. That lead me to look for some help in customer service and I was shocked to find, that I was completely on my own! No one around to help at all!! The selection of journals although advertised was ridiculously very little and nothing there that was advertised by commercial or paper advertisement and online. I picked up what I could as I traveled the isles. I found one particular journal on the opposite side of the store where it didn't belong which I was happy to find, but in the area of sewing and latchhooks which made no sense whatsoever! They were good priced and I was relieved at that. In other supplies I needed, I realized I needed some help and finally found several customer service people in that side of the store, but not the other. I asked for cross stitch while I was in that area and two of the store personnel had no idea where any of it was. The third person who was obviously a lead, was rushing and rude and told me there wasnt much of a selection and I said but this is Michael's? She informed me that what I was looking for was no longer in style and referenced age, which was insulting! She pointed to a section on the other side of where we standing and continued to walk away from me, when she knew I had other questions.. I ended up not buying that as I was frustrated with my shopping experience and the prices being so expensive, I stopped with what I had and went to the register which the isle for that was not clearly marked . I told the customer service cashier girl, that I thought store personnel could be a little more familiar with their store in regards to knowing where things are and also, not being rushed or insulted by a higher up person. That if they are going to advertise products, they should be in the store and not be told they don't carry them. You are a store that specializes in these type of products for goodness sakes! The customer service was awful and not knowledgeable about the store set up or products. You can clearly tell why, with no organization really. Isles should be clearly marked with signs of what are included in those isles and be organized by type of supplies. I was looking forward to shopping there today and I left feeling annoyed and disappointed and only a few of the supplies I was looking for. Thank God for Amazon and other online related shopping areas. You can do better than...

I have spent about 5k here since Halloween. My family and I had to start from scratch and were blessed with enough to get our holidays on. Everytime we shopped here, customers were making nasty remarks about what we spent and how much we bought. The associated never ask them to back up when we were checked out. Although, Kimberly and another lady was very kind to us and just talked about the fun we'd have. The younger ladies are rude and lazy. Many of our items were damaged during check out. And the last young lady to check me out had rung up several items twice. I caught it once and found more when I got home. I dont know if I'll be back here. Shopping online is much more preferable to being around this mess. The younger ones were even gossiping about how much I bought and spent. It's VERY rude. I am considering returning everything and going elsewhere just off the principal. The tree we bought here was not out together well. Strands of the needles were not cut properly and were unraveled, the brown fibers for the branch were clumped up and looked like wads of hair on the branch, the tree doesnt fluff up nice like the picture and there was a screw missing on a branch. Luckily my husband caught that and fixed it before it fell on our 1 year old. I thought that these guys would appreciate someone shopping here and spending money. That's better bonuses and pay for them. I will only shop Michaels online from now on and I may be back in just for my returns. I really hate the experience of shopping here. And I shouldnt have to explain but I had to leave an abuser. We started from nothing. Its nobodies business what money I spend or why or what. It's not. Honestly, they should have just been grateful for the revenue...

A real disappointment if you are looking for art supplies. It’s the only place that sells ANY within a 50 mile radius of South Lake Tahoe, and given that, you might think they would keep their shelves stocked and provide a good range of products for artists. You would be wrong. Limited stock, very little variety, limited quality, high prices. VERY high prices. Their “rewards” program is a joke. Customer service depends on the day, but If you drive 40 miles to buy watercolor paper, you shouldn’t be told that they are rearranging the stock and you will have to come back another time. I am certain that they are missing an opportunity, but given any more time no one will bother to drive over the hill, and online retailers will win the entire market. They are even less competitive online.

If you are thinking of picture frames, now that they own Aaron Brothers you would think you could get some quality, readymade frames in popular sizes. The quality of their readymade frames is appalling, cheap materials, split corners, peeling finishes, it’s primarily laminated MDF or plastic. And much too expensive for that. Even Walmart does a better job on gallery frames.

If you are a papercrafter, they no longer carry a decent assortment of cardstock, only one brand, and that’s not Bazzill They have stopped stocking Silhouette products, accessories and machines.

And one more time-very expensive. Do not believe that their coupons are a good deal- they just make their prices a little higher than online retailers. To buy anything without a coupon is a joke, you have to know you are paying at least 25% more than...