Super 8 by Wyndham Iowa City/Coralville — Hotel in Coralville

They on their website as of this day July 22 say they are pet friendly. Their staff claims the hotel isn't cat friendly.

You know what you don't do in that situation? Hold cats hostage and charge 150 for access.

The staff here is directly hostile, unreasonable to even basic logical requests of conflict resolution. I am disgusted, that this can stand among other hotels!

False advertisement, this hotel calls it's self pet friendly and it does not allow pets. They were actively hostile to us and tried to force a charge. Furthermore there was blood on the pillows??! Tragic service!

Edit:

I see another business owner who doesn't understand not to be personal.

Very well since you wish to disclose your perception of the events so shall I...

"Is it him!!" Is what I was greeted with, followed by a finger point..

I jokingly retorted ,"not likely"and proceeded on. Only to be cornered with the realization I was among the reasons this hotel was... Flatly put, lacking in customer service...

The beginning of the story however well the events started off rather nicely, having a gift received from a online order usually entails that online has all the elements required to make a purchasing decision. To do so otherwise is false advertisement, so when I saw that your website advertised pet friendly unlike say another the hospital adjacent hotel I was delighted. Informing my generous benefactor of this they decided to make the purchase on my behalf. I thought all was well.

Now was my mistake:

A. Trusting what I read online? Through official sources... 'We will get back to this point.'

B. Trusting the communication was clear between the purchaser and establishment?

Or

C.. leaving the cats litter box near the door causing "smell"when i left to take care of business. Then you know ... Being rushed out of the room thus spilling just a bit near said entrance because I was already looking forward to sleeping before being interrupted....

Reality would be a combination of all three.

Let me make it clear, i did offer several options but at the end of the day i did have cash payment... Which while I'm no lawyer and correct me if I'm wrong but it has be taken no matter the policy due to laws surrounding "legal tender" for disputes and services. I did not infact have online money, forgive me for that but it isn't expected of anyone to be online only for any reasonable transaction... If you don't have trusted staff or secure methods for payment, that is not my issue.

What is my issue is very simple... You don't lock any pet behind a pay wall, you also then don't make it impossible to pay because of actions you control. The funny thing is because of your intolerance to resolution, and unwillingness to hear the other side you didn't get 150, because you didn't let us fetch another wallet containing cards with the cash required on the other side of that locked door you locked.... Mmm, we not only mentioned this and asked for an escort for resolution to the conflict but were directly denied....

You denied several avenues of direct reasonable resolution infact.

Also you put us on the most horrible smelling floor, smoking section... Yeah cats are the issue here clearly. Not the blood on the pillows, the fresh waft of mold we smelled opening the door, or just how dirty even the hallways looked.

Here's the kicker, it's called "dogs only", or "no cats" put it on you website it will fix everything, and while your at it put out job apps for a professional cleaning crew. Which will fix most other valid complaints about your establishment.

Edit 2: ""This edit was in response to the owner stating paraphrased,"you snuck in cats and didn't pay the charge" they have since removed this response. Edit 3: they reposted the...

My husband was staying at this hotel from July 7th-10th. On the morning of the 8th he noticed that he had a few red bug bites on his body but thought maybe they were mosquito bites so he ignored them. On the morning of the 9th he noticed that he had even more and became increasingly concerned. When he returned to the hotel that night he checked his bed for bed bugs but having never dealt with this before didn't realize how well they hid, and how thorough he would have to be and didn't initially find any. Even so, he decided to go to the front desk and tell them he thought his room had bed bugs and showed them the bites all over his body. The worker quickly came and checked his room, didn't see any right away and told him they wouldn't move him without more proof and that he just had mosquito bites. On the morning of the 10th he had bites all over his body and found a dead bug in his bed next to him.

That morning he had to leave at 4:30 AM for work, English isn't his first language as he recently moved to this country, and had never dealt with anything like this before so he called me (his wife) and asked if I would help speak to the manager. A few hours later I called the hotel and spoke to the manager, Christina who was truly horrible. I started off the conversation politely but it quickly became escalated because before I could even finish my sentence she interrupted me, raised her voice at me and said "MAAM I ALREADY KNOW ABOUT THE SITUATION AND I WILL NOT SPEAK TO YOU, ONLY YOUR HUSBAND". At this point I became frustrated because while I am trying to help my husband this woman is showing 0 empathy, understanding, or basic respect as I am just trying to help my husband in a difficult situation. I completely understand if there was some sort of privacy concern that she needed to verify with my husband if she could speak with me, but she still could've let me finish my sentence, expressed some empathy towards the situation and explained this like a professional. I continued to push and explained that my husband was working, English isn't his first language and he is new to this country so he wasn't sure how things worked here and that's why he asked me to call. At a certain point she told me that she knows there no bed bugs and we are lying. At this point I was pissed off and was yelling back and told her that if they wouldn't handle the situation appropriately that we would file the appropriate complaints with the department of health and seek legal counsel if necessary and hung up the call. She then immediately went and called my husband and tried to tell him that I was calling her and yelling at her and told him that if he has a problem he should only be speaking with her and no one else. My husband didn't know about the conversation I just had and was confused, struggling to understand her and generally felt intimidated by the whole conversation so was just very agreeable and hung up.

Tonight when he came home his body was covered in bites, some of them are dark red and swollen so we went to urgent care and they confirmed they are definitely bed bug bites and that he was having an allergic reaction to them.

We tried to communicate the issue to the hotel in hopes that they would take responsibility for the issue and make it right but instead they were dismissive, disrespectful and tried to turn it around on us for being upset. Of course we were upset, my husbands entire body is covered in itchy, swollen, red bites and the hotel manager was treating us horribly. Let this be a warning to all, do not stay here unless you want to be covered in itchy painful...

Stomping on the floor above my room, screaming in the halls. Gets worse and worse. I wont stay here anymore if I can help it. Told management and their response to me was.... "well they paid their rate too." Not recommended. (Stayed once again after this event, and while the noise level has dropped dramatically, so too has the cleanliness of the room I stayed in. Orange stains from someone's hand on the lampshade, a pistachio nutshell on the floor as well as other small pieces of debris, as well as other inconvenient issues that I will get to in this review. With a price tag of $197.41 for a 2-night stay, a little more would be expected. In addition, housekeeping had left only perhaps 15 squares of bathroom tissue in the room, with no additional roll anywhere to be found. I asked them the following day if I could have another roll for the room. The refrigerator and microwave had been unplugged by the previous occupant, as well has a large fountain drink left inside of the refrigerator. The temperature was another factor that was out of my control, as the air-conditioning was a bit off, leading to it either not turning on, or staying on too long, resulting in the room being extremely cold. The phones that are in each room seem to be fine, in appearance, but when you use one, you quickly realize that the sound quality is under par. Crackling and static interruptions are constant, even when you are simply calling the front desk. Access to the building and room are restricted to your room key-card, unless coming in the front door, which is nice when it works properly. However, I had to go to the front desk after being locked out of my room twice because of the card becoming voided. They told me that it does this when the card comes into contact with a magnet, such as a phone in my pocket. I had heard this several times before, however the card was not anywhere near a phone, as I had made sure that the card and phone were in separate pockets. They have finally started to serve breakfast again, which is great! My only advice would be to start letting guests make their own waffles again, or perhaps another form of hot food, as they do not serve anything hot, aside from coffee. All together, I would say that the Super 8 has great potential, but I'm afraid it may have seen it's...