Painfully understaffed and inconsistent application of rules.
I'll keep it brief, every time I have gone to xgolf, I have got on the sim 5-10 minutes late due to the group ahead of us closing up a hole. Today we booked 2 hours and got our usually 5-10 minutes of waiting taken of the front end. Next we had a sim issue that needed resolved by staff - only 1 problem, there is literally 1 employee working. Working the kitchen, bar and troubleshooting issues was just not possible. We don't see the employee for 15 minutes while I assume he was making some food.
Finally we get our issue resolved and resume play, we aren't getting drinks refilled with any consistency, but it's one employee so whatever.
Promptly at what would have been our 2 hour reservation we are told to that we cannot even finish our hole because the next group is ready.
We checked in before our round start time and were still left to wait.
When we explained our late start and how long the mechanical issue took to be resolved we were told that on the web site the policy is 15 minutes of maintenance per hour and he was fully going to enforce that.
Complete joke, lost any interest in returning. We've lost probably a couple hours waiting for sims at this place, just to be unable to finish a hole after a reservation with a lot of lost time.
We had already paid and no compensation was offered.
I would recommend finding somewhere else to go or open your own because I think there is plenty of room for improvement...
Read moreWent on 11/24/2023 and the golf experience was great but if you are looking for good food then I would go elsewhere. I went with my girlfriend and if we had more people then appetizers would not be enough. It was $11 for cheese curds and we got maybe 13 burnt ones. The ranch was basically store bought and the bbq sauce was awful. The service was ok but the staff was more concerned about playing the simulator than worrying about the customers. The waiter did a decent job but at one point told us that we were helping him learn the job because we said fries came with the chicken tender “basket.” Also, wanted to watch the Iowa basketball game and they don’t have the local...
Read moreStopped by to support this business after having lunch nearby. We are not golfers but happy to see a large comfortable bar with many windows to the outside. We ordered a couple mixed drinks with diet soda. The bartender said they were out of diet soda, so we chose a couple draft beers (Michelob Ultra)which they also were out of when he tried to pour. We evidently hit them on a bad day, but we were turned off and the bartender didn’t have any solutions to remedy...
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