Taco Time NW — Restaurant in Covington

I encourage everybody and everybody who passes through Covington to not go to this taco time. I ordered food and then my son‘s food in his tater tots with cheese on it. We opened it up and there was a hair sitting on the food clear as day. I gave it back to them and said I would like a refund or a new one made, and I showed them the hair on the food. The gentleman took it back to the manager to show her and the manager says that is not a hair. It’s a piece of the box and it was clearly a black hair. I could hear the manager talking in the office as if she was being condescending And talking as if the customer was wrong. She didn’t proceed to come out and tell me that it is not a hair. It is a long fiber from the box and these light brown boxes do not produce black long fibers. She tried to play it off as if they weren’t gonna give me a refund, and I demanded a refund back after that. The staff was very kind and courteous, but the manager was very unprofessional and does not mind serving hair on food to their customers. Also, nobody in there has a hairnet on and everybody has long hair which would explain hair falling on food. I don’t like giving bad reviews But when customers are treated poorly over something that is clearly the fault of the restaurant it is...

I came here a month ago as it was my very first experience. I was so distraught by the lack of customer service, long waiting time, and unfriendly staff, that after having forgotten to write a review and it being a whole month, that as soon as I drove by this very place, I exactly remembered my experience. Compelling me to stop my car, pull to the side, and write this review I had originally forgotten to do. I ordered 3 soft & 3 hard tacos; the waiting time to order, pay, and receive the food took over 20 minutes, NOT EVEN JOKING. The gentleman at the window was also talking to his co-workers as I waited there for 10 minutes just to pay for it. It took them abother additional 10 minutes just to give me the food, and when I got home they were all cold, as if they were sitting there for hours. I had to reheat them in the microwave, out of my whole lifetime, I've never been to any establishment which serves food (and that I PAY FOR) just to receive it cold and having to reheat it. WORST EXPERIENCE, EVER!!! I DO NOT RECOMMEND THIS PLACE TO ANYONE!!! I don't even want my money back, that's how much I don't want to come back, absolutely unacceptable. Hope this corrected for the...

I went to this particular Taco Time in Covington cuz I love the area I just got off of work and I was just in the mood for Taco Time Out of all of the Taco Tex Mex restaurant this is the best you guys have the best ranch dressing I could drink it out of the bottle I don't know if y'all prepare those tortilla chips your sales but they were light fluff Crisp they were delicious.. I love your crispy burritos the chicken oh my God I dip it in sour cream and that ranch dressing y'all have I was in heaven and that is my meal every time I go I get two chicken burritos the chicken nacho platter and a large drink I love y'all lemonade it tastes different in y'all drink fountain it tastes different it tastes better than any other place I've been but you guys y'all need 10 Stars cuz the restaurant is a little small but it's clean and the cashier that was at the front he was friendly friendly friendly friendly and the food was fast brought out hot oh my God I'm just thinking about it now so thank you...