Crowne Plaza Dallas Market Ctr - Love Field by IHG — Hotel in Dallas

We checked in on Saturday, 430pm came and that’s when we started getting our rooms we had a booked two rooms, Front desk had a line due to housekeeping not releasing the rooms on time for the check-in time which it clearly says 4 PM check-in time. My first room was great, no issues… my second room, when I get the room key and show up to the room, there’s already someone staying in that room, so I just got free access to someone else’s room, We go back down to the front desk, and Robert fixes the mistake and helps us with another, soo far was good… When it comes to parking on the website, it says Self parking but in reality, you have to pay every time you’re in and out of the parking and no you cannot park outside. One of my rooms was just 1 night, supposed to check out on Sunday, so on Sunday because of our kids tournament layout, we decide to extend the other room all the way till Thursday. Which money was taken from my account on sunday for the extra day charge. My boys are on a college showcase which my 21 yr old stayed with them in the room. To my surprise when asked for towels, housekeeping said they didn’t have any more towels, that they were out of towels, when requested The room to be clean at this point I left and when I came back eight hours later, the room was never cleaned. No one from housekeeping. Enter the room the room never had a sign on the door this was monday, I had to request a second time for housekeeping to come and clean the room. On Tuesday, I get the invoice where it says On Wednesday, I questioned the front desk. Why do I have to check out on Wednesday if I extended my room all the way till Thursday and that extension was done on Sunday, They only offer me a late check out. I explained that that money was taken out of my card. She said that the money was returned to my car because, they did NOT follow the proper steps to checking me in, who’s fault is it that they didn’t follow the proper steps? Why couldn’t they flag me before and let me know, hey I know you try to extend your room, but we couldn’t make it happen. Would you like to do this another way instead of not giving me any options And just basically kicking me out of the room, now I have my two boys and my 21 year-old on the field waiting for a game that doesn’t start till five hours later, All because the lack of customer service At this place. On Saturday night, there was teenagers running in the hallways, kicking and knocking on doors being disrespectful to other guests, And when MOD was informed Instead of looking at The cameras to identify this teenagers, he asked if we could identify who they were. I told MOD I’m sure you have cameras I need for you to go and see the camera so you can Identify Them yourself he said I wish I could, but I can’t because only our GM has access to them. Requested to speak to the GM on Saturday night GM was nowhere to be found. GM never showed up his face GM never assisted the front desk. GM never helped housekeeping with releasing rooms on time. GM was just missing an action. Now I’m not writing this review to get a story answer as to why or how you guys want to improve because obviously you have had many chances to improve your customer service skills, And nothing has been done! It’s a disgrace that this location has been run by such a poorly Non customer service, GM. I know IHG standards and this is not how IHG is supposed to be operating, Specially, At this point, you’re better off staying at a motel 6. When my husband asked to speak to the GM his response to all the issues was, why did you decide to stay here if you were having all those issues? we had no choice, but to stay there because of the location of the tournament, but best believe that we will not be staying at this location as long as you are still the General Manager. You need to learn common sense, customer service, and teamwork. You should always support your employees. Your employees should not have to fend for themselves. You should also take a few managers to training with you as well, Example your...

From the moment we arrived, the hospitality we experienced was nothing short of extraordinary—thanks in large part to Robert and Tamika at the front desk, Moe at the bar, and Reda, the General Manager. Each of them played a part in making our stay not just comfortable, but truly unforgettable.

Reda was especially remarkable—not only because of his role, but because you’d never guess he was the GM from how personable, down-to-earth, and sincerely kind he was. On our second morning, he asked how everything had been going. When we mentioned a small maintenance issue, he immediately made a call to have it resolved. As we chatted about our reason for visiting—our Mom’s graduation—he insisted that such a special moment deserved to be celebrated. He personally arranged for a bottle of wine and a sweet card to be delivered to our room in her honor. It was an incredibly thoughtful gesture that made both her and us feel truly seen and celebrated—something out of a hospitality dream.

Reda even gave us safety tips for navigating the city as two out-of-town young women, and thoughtfully stayed nearby while we waited for our Uber, sending us off with smiles and Sour Patch Kids in hand, haha! Moe, who selected and prepared the wine, greeted our mom with a warm congratulations when she arrived—remembering exactly what the celebration was about. She’s still glowing from that moment, even days after we’ve returned home.

The hotel itself was clean and welcoming. Breakfast was warm, filling, and delicious—made even better by the morning kindness of Claudia and Alicia, who always greeted us with a smile and kept our coffee and juice topped off. Their care was the perfect way to start each day.

As for the daily parking fee—$15 felt like a small price to pay for peace of mind, especially in a city where car thefts are a concern. It’s secure, and clearly listed on the website. Likewise, breakfast is only included if your reservation covers it—otherwise, it’s also $15 for the buffet, which we found to be completely worth it.

We’re already planning to return if we find ourselves in town again. The GM shared great recommendations for nearby areas like the DFW corridor and the Fort Worth Stockyards, just 30 minutes away. Downtown Dallas itself is under 15 minutes away by Uber, with car rentals close by and the charming M-Line trolley making it easy to explore on foot.

The value of our stay went far beyond amenities or location—it was in the people. The staff here don’t just work in hospitality; they embody it. I observed them handle every small inconvenience with care, grace, and genuine attention. Housekeeping was kind. The front desk was responsive. But most of all, it was the human warmth we’ll remember.

In a world that often feels rushed and impersonal, this stay reminded us that kindness is still alive and well. It lives in thoughtful gestures, in warm greetings over hot coffee, in unexpected celebrations for life’s milestones. We came for rest, but we left with something more: a moment in time made golden by the people who made it feel like home.

Happy I signed up to be an IHG member after this stay. Thank you, Crowne Plaza Dallas–Market Center, for giving us more than just a place to stay... You gave us a story we’ll carry...

Horrible experience, terrible customer service, and Lamar was very, very, unprofessional and rude. Emony was nice. Upon arrival I was mistakenly checked into the wrong room. After leaving and returning to the hotel, Lamar had screamed across the lobby to get my attention. He stated I was checked in the wrong room and needed to gather my things... Lamar then began to belittle and reprimand the young lady for the mistake loudly and in front guest. It was so bad and embarrassing that she walked off and express the desire to go home because he talked to her so badly.. After waiting almost 20-30 min. and seeing my discomfort Lamar said I could keep the room and that he needed to switch some stuff around. Well switching some stuff around meant I needed to pay another 100 deposit for incidentals which I refused to pay again.The following day I decided to go to the state fair and ask about transportation. The front desk told me they had shuttles to go train station from the hotel and vice versa.. gave me a hotel card and said when I'm ready call the front desk and they would send the driver.. we got on the shuttle and I ask the driver what time does he pick up? The driver(Hispanic guy) said that he get off at 6 but if I call the front desk that they would send the shuttle. (2nd time I was told this btw.) I go to the fair, get on train back to station, and called hotel for shuttle. Guess who answered "Lamar". I told him I was at station and ready for pickup. It was about 9pm and Lamar said they don't pickup after 6. I explained to him that the front desk and the driver told me to call for shuttle pickup twice, they both told me that. My wife saw me getting frustrated and things escalating she ask to speak with Lamar. We ask is there anything the hotel can do to help accommodate due to us being given the wrong info and the incident from yesterday.. Lamar told my wife and to either walk or catch an Uber.. long story short we was left STRANDED and had to Uber back.. Room was hot, a/c only work on fan...NO COLD AIR AT ALL, ONLY ROOM TEMP FAN.... Parking $15/day and breakfast $18/day..🚩🚩🚩when the guest in front of me canceled there reservation at crowne Plaza to go to the Marriott, I SHOULD HAVE FOLLOWED TOO.... Maybe the crowne plaza downtown is better but I wouldn't stay at either...