Consulado General de El Salvador en Dallas — Local services in Dallas

Son tan amargadas las que trabajan aquí. No tratan de ayudar a la gente. Tienen citas asta en unos dos meses y nadie te trata de ayudar ni dar opciones . Este no es el servicio que le tienen que dar a la gente que necesita ayuda y no se saben organizar para ayudar a la gente durante la situación del Coronavirus. La manager general debería de buscar una manera mejor de manejar este consulado y sus empleados ayudar a la gente.

Everybody at this job sounds like they hate going to their job everyday . They are rude and don’t try to help you nor give you options to help your situation . If you have an emergency and need to set an urgent appointment they are not understanding of the situation at all and have appointments until in about 2 months. I don’t understand if they don’t care about helping people because they don’t have good management or what but it’s infuriating. As a business owner you should still have options soon , for emergencies, not until 2 months from the day someone calls you? You make sure to leave one slot open for emergencies/walk ins even with Covid going on people. If anyone knows where this Salvadoran Consulado can be reported so they can get better employees/management please let everyone know. It sounds like it’s not the first time they give everyone a bad experience/service as the rest of the reviews below mention. I don’t understand why they don’t take...

I can't say that standing in long lines for hours was the best part of the experience. However it is a public service office, so long line for long periods of times is expected. Couple of the gentlemen that helped me were very much of service and profecional. I can't say the same for some other female staff member due to the fact that I was accompanied by my two twin toddlers. They don't do quiet long lines for long and yes they got a little nutty. The ladies comment about what a horror my children were and if someone could "shut them up now" (yes that's what she said "que horror que alguien los calle ya") was rude and unaderstading due to circumstances. You don't say that. It was unprofecinal. Comments and opinions like that should be kept to once self. After a 5 hour long process missions acomiahed! I got my passport. No appointment needed. See you...

Horrible service. If I could 0 star it trust me I would. I’ve had to travel over 4 hours to continually be told that I can’t renew a passport because of different reason and every time it’s different. According to them laws are constantly changing and therefore even though, I bring what they tell me the next time I come in I’m missing something else. Just ridiculous and a waste of time. Even with appointments it’s horrible service I showed up 15 minutes before my appointment and I was there over 2 hours still waiting because they don’t know how to handle and get things done just terrible, it’s unbelievable! Just a disgrace to us...