Ramada Limited Decatur — Hotel in Decatur

The most honest review you might find

Have you been to Decatur? Forsyth is essentially Decatur. If you have, then you might have some idea of what to expect. If you haven’t, be sure to lower your expectations just a teeny bit.

PROS Staff was basically friendly. They mostly keep to themselves and let you do you. Laid back people. They were good about calling us immediately when they realized we had left our trunk open by mistake. When we checked out, they knew exactly which people we were. The two-room King suite with hot tub in room 301 was spacious and the hot tub itself was spectacular. Fridge and microwave were functional. No coffee pot, but 24/7 coffee in the lobby, at least. They never hesitated to provide us with fresh towels and washcloths upon request, as well as toiletries (toothbrush and toothpaste) that we forgot. Housekeeping was great about taking garbage or towels left out in the hallway. Very quiet. Either there weren’t very many people staying for the July 4th weekend or people were just quiet and respectful.

CONS It’s time to replace the carpet. I don’t think any amount of carpet cleaning can save these bad boys. It stinks and it feels greasy and waxy and as if every fluid that’s ever gotten on them is still there. I would not recommend walking anywhere barefoot, in your room or otherwise. Its time to deep clean pretty much everything. The pool has a dark ring around the whole thing. Overflow valves in the bathroom sink and hot tub were VERY gross, sludgey and slimy with dark stuff (likely mold and mildew). Walls are pretty dirty and gross. Surfaces were clean but it seems like surface cleaning is about all that gets done (the things you immediately see). The whole place needs a very, very detailed cleaning crew to address the nooks and crannies ASAP. It smells pretty stale and “basement-y” throughout. Bed linens desperately need replacing. Everything you can imagine is going on: stains, popped threads, sheets that don’t fit or stay on all the time, and the pillows are simply terrible in every way. The public hot tub is covered and police taped off, and based on other reviews sounds like that’s been the case for awhile. Not a huge deal since we had one in our room, but still. Also, the pool room shower doesn’t work. Continental breakfast is VERY lacking. We thought that since COVID restrictions had lifted that this might have improved over what other reviews said but no. Options: individually wrapped mini muffins, sticky buns, and chocolate cupcakes, all Dollar Tree brand/quality; orange and apple juice dispenser; oatmeal packets; and a waffle maker. No produce or dairy. Carb/starch options only, really. General damage, i.e. holes in ceilings, wallpapers peeling, a room that looks like someone tried to break in.

Look, it’s not the Taj Mahal. If you have high expectations, look elsewhere. It’s old and doesn’t smell great but the people are good and accommodating and we were happy the whole time. About $500 for three nights in a two-room King suite with hot tub wasn’t a bad deal, in my opinion. We would possibly consider...

Oh yes, I spend more time in hotels/motels in a year than I do at home. As per my norm upon arrival I requested a key to inspect room before handing over my credit card. Room was clean, no bed bugs or roaches nor dust, dirt, funky smell, marked up walls, or dinginess. In a smoking room that in itself is a feat of victory for any hotel. The bed was comfy, the towels bright, clean, thick and soft, not thin and itchy like many hotels. While I had do not disturb sign out the entire 7 days I was here the housekeeper was always quick to give me fresh towels, toilet paper restock and trash emptied when I asked. Only weird thing about the room was the gunk that was stuck between the two panes of glass. (See photo) The heater/air unit was great, keeping the room well regulated even when the outside was -4 degrees. Breakfast is 6 to 9 and is the typical offerings of sausages, gravy, eggs, cereal, yogurt, etc. The breads and muffins were is good supply and fresh. Mr. Patel, his wife, and Dawn at the front desk were always friendly, polite and professional. Not so much for the other 2nd shift gal who seemed to spend her time behind the glass of the business center, without the lights on, as if she was avoiding the guests. I was never smiled at, acknowledged or greeted by her once during the many times I was in and out of the lobby.I didnt use the pool but it looked clean, and saw a couple of families enjoying it at different times during my stay. Needed to use the business center computer to print a few things, but the printer wasn't working. There are two things that bothered this frequent traveler. One, my credit card was charged for the entire 2 week stay up front. Most hotels just put a minimal hold. My company had me check out and go into another city 7 days early so now I am waiting to see if the $584. is refunded to my card. This is the other thing.....I am a Diamond member and that status is suppose to have perks. One is a late check out. Normal check out is 11 here, late is considered Noon. They should push that to 1. Status is suppose to receive a free gift at check in....a drink or snack. I received neither. Look, not a big deal for some, but after a 3 hour drive from O'Hare receiving a bottle of water and a bag of chips would have been welcomed. Also, as a Diamond member we should receive a suite upgrade. I was told by Mr. Patel that the upgrade class would be to the jacuzzi suite, he only has one and needs to keep that for people who pay that price. I get it. So in lieu of that perhaps he should have charged me for the standard King Bed for the King Deluxe that I had booked. So all in all this is a good hotel, if I didn't have membership status it would still be a good price for what you get. But common on......Diamond Status should mean something, but evidently it doesn't mean anything to these independent owners of a Wyndham property. Next month when I am in the area I will be staying with Marriott, where I have Platinum status, and earn myself the ...

If I could leave a 0 I would! If I could've left for a different hotel I would've!

I am deeply disappointed by the experience my family and I endured during our recent stay at this hotel over the Labor Day weekend. What should have been a peaceful and enjoyable time quickly turned into an unpleasant and stressful ordeal due to a series of preventable issues that compromised the quality and safety of our stay.

The problems began immediately upon entering the hotel, where an overwhelming and unpleasant odor greeted us. Despite this, we proceeded to check in, only to find a significant stain on the bed in our room. Naturally, I reported this to the front desk staff, who then attempted to move us to another room. However, to my shock, the new room was in an even worse condition, with more stains on the bed, further eroding my trust in the cleanliness and maintenance of the hotel.

I was informed that no other rooms were available and, to my disbelief, was told I could change the sheets myself, as housekeeping had already left. Such a suggestion is not only unprofessional but also completely unacceptable for a hospitality brand like Ramada. Only after I inquired about receiving a discount for this inconvenience did housekeeping suddenly appear to replace the bedding, but we still had to request that they vacuum the floor, which was in a deplorable condition. This made me question whether guest comfort and cleanliness were priorities at all.

Adding to these problems was the fact that the side entrance to the hotel, which required a key to enter at night, was broken. This posed both a security risk and a significant inconvenience, particularly with two young children in tow. The fact that these issues were never shared with us but discovered on our own and occurred on a holiday weekend, when my family of five had no feasible alternative accommodations, made the situation even more distressing.

The following morning, when I attempted to discuss these concerns with the hotel manager, Jake Patel, I was met with hostility. Mr. Patel was prepared for an argument before I even had the chance to fully express my grievances. His dismissive attitude, and his remark to me—"don’t try to check me"—were extremely unprofessional and exacerbated my frustration. Instead of working toward a resolution, he chose to escalate the conflict, leaving me no choice but to escalate this complaint to corporate.

If I had chosen to be confrontational, I could have easily documented multiple safety violations, including uncovered electrical outlets—hazardous to my toddlers—stained furniture, wet floors caused by a malfunctioning air conditioning unit, and water damage at the base of the walls. These conditions were completely unacceptable for a hotel, and especially for one operating under the...