Kimpton Claret Hotel — Hotel in Denver

I chose this hotel because it offered two queen beds and an ADA accessible bathroom, and my preferred choice was sold out. I had a late check-in due to an evening flight, so my arrival at the hotel coincided with the rooftop bar closing. I told the front desk clerk that I was traveling with a disabled family member, and I wanted assurance that the room and floor were both quiet. “This is my third day,” was the reply.

The room was on the 18th floor, directly below the rooftop bar. I went to bed while the staff moved furniture, played music, and cleaned. After the upstairs noise ceased, I could hear the traffic on I-25. I quickly sensed this hotel was hastily built without much concern for soundproofing the rooms.

The room did not have its own coffee service. Instead, I had to take one of two working elevators to the lobby where large cisterns of coffee and hot water were available for guests. The third elevator was out of order, so it took some time to wait for an available elevator to return to my room.

I returned to the hotel before 10:00pm, and the rooftop bar was still in full swing. I could clearly hear everything happening through the ceiling. I went down to the lobby and asked a different clerk when the bar shuts down. After many apologies, I was told the music stops at 10:45. I inquired about possibly changing floors for another ADA accessible room, but the only other option was one king bed. Defeated, I returned to the room to wait out the bar commotion. The music stopped at 10:47, and then the staff began to drag furniture along the floor. The noise was just as loud and obnoxious as when the bar was open. I packed my belongings, booked another hotel, and went down to the lobby to check out.

The front desk clerk, wholly affable and professional, apologized that I would be charged for two nights because only a manager can issue credits, and I would have to wait until the morning. The valet is also handled by a different company, so the hotel is unable to arrange for any credit. I left the hotel and went to my new booking. I did receive an email that showed I was not charged for my stay, so I decided to leave my bad experience there.

Today I checked my bank statement and, to my surprise, I was charged for two nights plus valet at Kimpton Claret Hotel. Fair's fair.

If you crave peace and quiet, make sure your room is not on the 18th floor or facing the interstate highway. Know that the valet service is separate from the hotel, and that there are far better options in the greater Denver area than Kimpton...

I booked Kimpton Claret Hotel because it advertised two queen beds and an ADA accessible bathroom. My preferred hotel was sold out, so this seemed like a reasonable alternative. Unfortunately, my experience was anything but restful.||Due to an evening flight, I checked in late as the rooftop bar was closing. When I explained to the front desk that I was traveling with a disabled family member and needed a quiet room, the only response was, “This is my third day.” Not exactly reassuring.||My room was located on the 18th floor, directly underneath the rooftop bar. That first night, I attempted to sleep while staff loudly moved furniture, played music, and cleaned overhead. Even after the bar closed, the noise from I-25 traffic was constant. It became clear the hotel was not designed with any meaningful soundproofing.||Adding to the inconvenience, there was no in-room coffee service. Instead, guests must take an elevator to the lobby for coffee from large dispensers. With one of the three elevators out of order, waits were long and frustrating.||The second evening, I returned before 10:00 pm to find the rooftop bar still in full swing. Every bit of the music and chatter came straight through the ceiling. When I asked another clerk when it would end, they apologized repeatedly and told me the music stops at 10:45 pm. I also inquired about switching rooms to another ADA accessible option, but was told the only available alternative was a single king bed, which wasn’t suitable.||At 10:47 pm the music finally stopped, only to be replaced by the sound of furniture scraping across the floor above me. Unable to tolerate it any longer, I packed my things, booked a room elsewhere, and checked out that night.||The overnight front desk clerk was courteous and professional, but informed me that I’d still be charged for two nights because only a manager could process any credits. Since the valet is operated by a separate company, no refund could be arranged for that either.||I left hoping my charges would be resolved, especially since I received an email stating I hadn’t been billed. However, when I reviewed my bank statement later, I discovered I was indeed charged for two nights plus valet parking.||If you value rest and quiet, avoid any rooms near the rooftop bar or facing the interstate. Be aware that valet charges are separate, and that there are many better options in Denver than Kimpton...

The lobby and reception area create a beautiful welcome upon arrival although the parking is a little stressful when you pull up; like, where is the parking? On this weekend, I skipped the $55 nightly parking as the street parking was free. Incidentally, if you are looking for the parking I think you pull up like you are going to Valet park, and the large doors are across the turnaround (?). Never really understood how to get there so, back to the free street overnights. So, if you add the $55 a night parking onto the $35 nightly resort fee (basically covers the internet), now we’re talking $400 for a room that overlooks a dirt pit. I opted for the King Premium City View. The bathroom is gorgeous as advertised, the foyer to the room a weird, empty space with a mirror. In the room, there is a small couch that, oddly, is not placed to see the TV . Next to the king bed is an empty space where the couch maybe was before(?) Anyway, I was becoming frustrated with the nickel & dime mentality, an uncomfortable room without a chair and the beautiful, but untouchable snack tray. We previously have stayed at the Kimpton near the Denver Union Station Downtown (may no longer be a Kimpton) and the decor was beautiful and service exceptional. Other than the restaurant, lobby and bar on the roof, the rooms are plain and the views unimpressive. I don’t write reviews that discuss small flaws as properties age or small cleanliness deficiencies; there certainly weren’t any until the shower disaster. The shower handle was extraordinarily difficult to turn on and, then, well, it never turned off. Upon checkout, the front desk acknowledged that they knew it was a problem “because it’s new and sticky”. It was like staying next to a waterfall all weekend. The hotel was full with three wedding parties so I felt that I did not want the hassle of the repair or being transferred to another room in the hotel. The breakfast in the restaurant was great and service exceptional, it’s a beautiful place. Next week we’ll be headed to the Kimpton Journeyman in Milwaukee, hopefully, this is just a one-off, but I would say an expensive room in the Denver Tech Center has lots of competition, especially without a pool ; it may not survive the competition. IHG Group runs Holiday Inns, not sure they are up for the...