La Quinta Inn & Suites by Wyndham Denver Gateway Park — Hotel in Denver

We contacted this La Quinta property about moving our reservation from a 1 to a 2 bed Queen room the day of our check-in as we drove from CA to Denver. The clerk told me that 2 beds were available but wasnt trained and had no idea how to help us and "didnt know the system well" and would have to call her Manager, Ill fast forward and tell you that we never got a call back, even after waiting 3 hours. We contacted Customer Service line and was hung up on twice, left on hold and never returned for 33 min. Spoke to an agent on our 4th try and an 5 hours later- and they called the property- you can guess what happened next --NOTHING. We were told that despite having 2 Queen Beds available we were not able to be moved to that room. Incredibly frustrating and pissed off. I called back and acted like a new Guest with a new name and simply reserved a new room with 2 Queen beds. We froze our CC for the one King bed we never used. We check in very upset and tired off this circus. On day 2 our AC stopped blowing cold air- nothing but hot air. We contacted the front desk and they "put in a ticket" because the Tech was not available. Another day passed and when I threatened to leave the hotel finally someone came to the room. Thats two full days without AC in 95 degree weather. We travel often and will NEVER EVER EVER stay at a Wyndham property again. This message will be going on Trip Advisor and Yelp. TERRIBLE.

PS: No cold water availble through a cooler machine or water fountain, not even in gym. No streaming TV available, no Netflix, HBO nothing, only regular local TV for the entire stay. Not disclosed before booking. Continental Breakfast is the barest bone foods Ive ever seen, no yogurt, no protein (sausage, bacon) only carbs. Coffee tasted like water. Area IS VERY SHADY with Phentanyl Zombies right outisde property. This hotel owns next door...

I am tour director leading group through out the country so I stay at hotel more than my real home. For this hotel :

Booked via booking.com. Great custom service even they are not in united States. All problem always resolve. But if you have problems with hotel you can only contact booking.com first. Only downside.

Room: King executive is bigger with pull out sofa and bunch of chair . Bigger and little nicer than double queen. If you can sleep in one king get the king . Nice bathroom. Good water temperature and pressure .fridge and microwave works . Everything live up to the stander of la Quinta.

Breakfast: I don’t eat breakfast but my guest they are good hot breakfast.

Front desk: I am ok with 20 some years old front desk just learning . You do what I do you seen all kinds . The best is not to be picky and be considerate, they will help you with their best . Only complain is they don’t pick up calls . I had issues before my trip so I have call them . Never get through . Automatically on hold over 30 minutes. When I checked in , I saw them press on something when the phone rings , then I know what happened when I called . After we all checked in no more people at front desk , phone still ringing . The lady press on it and watched but never picked the phone . You be the judge . Hotel is good , don’t expect to get through the phone cal easily.

Environment: not the best . But we have a bus so it’s not like we are going to walk . Stayed for two days ....

I booked a Two Queen Bed room through Expedia for my father-in-law and his relatives. While I didn’t travel with them, I made the reservation to ensure they had a room that would comfortably accommodate three adults. The reservation was clearly for two beds.

When they arrived at the hotel around 2 a.m. after a long road trip, they were given a room with only one bed, which is unacceptable for three grown adults. On top of that, they were asked to pay a $50 deposit, which we weren’t expecting, but we understand that may be standard.

What made this experience worse was how it was handled. I called the hotel myself once I found out what happened, and the front desk simply told me that the room they received “cost more.” That made no sense — the room had fewer beds than the one we reserved, and it certainly didn’t justify giving them the wrong room without explanation or apology.

My father-in-law doesn’t speak English, and while I don’t expect the staff to speak Spanish, I do expect basic courtesy and patience. No effort was made to help or make the situation right, and when I spoke with staff myself, they were dismissive and unwilling to address the issue.

I didn’t continue pushing at the time because it was clear nothing was going to be done, and my family just needed to rest after traveling — but this was a clear failure in service. They didn’t get what we paid for, and no one took...