Crystal Sands - Destin Rentals — Hotel in Destin

ROACHES & BED BUGS - 307B -OWNED BY OCEAN REEF We stayed in a unit in Building A last year and had a great time(left a 5 star review). Unfortunately, it was booked this year. We stayed in Building B this year and immediately smelled a strong musty odor. We submitted a maintenance request and they came the next day to clean mold from vents. During our second day we began to find roaches in the restroom and bedroom. Prior to bedtime we found a roach in our bed. I immediately left at message for the owner. During the night I felt a bug crawling on my back and swatted it off. I called the owner the next day and requested a new unit and said we would be leaving if they did not make this right. She assured me that if we left we would not get a refund, but she would try and locate another unit. She also said that Ocean Reef is a huge company and will make this right at the conclusion of the stay. They never called back about an alternative, and had the room sprayed the next day(while we were in it). We continued to find roaches and I developed bite marks on my hand and arms. We would and should have left but we drove 18 hours to get to the rental and had several prepaid events. We ended up leaving a day early, being absolutely disgusted. By this time I developed bites on my face, neck and limbs. I sought medical attention and was diagnosed with bed bug bites...which we were not even considering! I summarized this via email and shared pictures with the owner, also requesting a refund. I followed up with a phone call, and awaited a response for three days. When I finally got a response they offered $400 (15% of our stay). I shared that was not acceptable and that I would be filing a complaint with the health department, which I have. The rep stated "if it was that bad you would have left". Please be careful when renting in building B. This was and has been a horrible experience. We have sought legal counsel and hope that this review helps expose a terrible customer service experience. We have never had a negative hotel or rental experience in all of...

The room was nice looking at it until started to use things. The hair dryer was filled with dust n fuzz balls, the electrical sockets were loose n half didnt work, throat hanger on wall was just hanging there, the pull out bed was be t n broke, the refrigerator took 2 days to get cold. You only get 1 umbrella n 2 chairs for beach if you want extra have to pay $50 for a day however they put them up at 330. Then the chairs they give u in condo for beach those were also broken so couldnt use them either. You are to supply your own garbage bags too. Lol the best part was the ocean and the beach. Definitely was not happy with how much we paid and everything...

DOWNSIDE- Condo Unit 206B- needs a bit of maintenance, but the staff were immediately responsive. Wobbling toilet, side of bathroom sink (paneling) starting to degrade from water and salt (just needs to be replaced as it degrades the overall look and feel)Couch needs to be replaced as it has broken down and pull out was not comfortable to sleep on (mattress pull out needed to be replaced as well). UPSIDE - Condo was clean with nice decor, appliances were new, king size bed was very comfortable. Location right on the beach was excellent and again the staff were very receptive to our needs/ requests. We would stay with Crystal...