Rooms To Go — Local services in Miramar Beach

I am writing to express my dissatisfaction with the recent delivery experience I had with Rooms To Go,specifically regarding my purchase of a bedroom and living room set.Below,I have outlined the sequence of events and the issues that occurred during the delivery process. I visited your store located at 4404 Legendary Dr, Destin, FL 32541,where I worked with sales representative Ray Belville.Following this,I made a purchase for a bedroom set and living room set, with delivery scheduled for March 27th between 9:00 AM and 12:00 PM.The delivery team arrived at 9:30 AM, and the setup process took approximately one hour.Upon inspection of the delivered items,I noticed several issues: •A mark on the headboard, •Scratches on the dressers and nightstands, •Black marks on the mattress, and •A large black mark on the sofas. I immediately reached out to Mr. Belville,who informed me that customer care would contact me regarding these issues.Unfortunately,I never received any follow-up communication from customer care,which prompted me to reach out to them directly.I was advised that the earliest available time for a resolution would be April 5th. On April 5th,the delivery was scheduled between 12:00 PM and 4:00 PM. At 4:45 PM,I received a call from customer care confirming my address, and I noticed that the delivery truck was parked outside. However,the drivers were not present. Upon inquiry,I learned they had gone to the wrong building.After they returned,I kindly asked if they had booties and gloves,which they did not. I offered to provide these for them, but when I returned outside five minutes later, the truck had left.I then received two missed calls from Vincent Smith,the delivery manager,who claimed the driver had reported that I was being rude. I would like to clarify that I was not rude, but simply trying to ensure proper care during the delivery, given the issues I had already experienced.The core concern here is that the delivery was scheduled from 12:00 PM to 4:00 PM,but the drivers did not arrive until 4:50 PM without any prior communication about their delay.I am not sure if the delivery crew was aware that the delivery was for the third floor and there was no elevator and decided not to do the delivery.Given the multiple delays,lack of communication,and poor customer service,I would appreciate your immediate attention to resolving these issues.I request that the damaged items be replaced or repaired promptly and that the delivery be completed without further inconvenience.Thank you for your time and understanding.I look forward to your prompt resolution of...

I purchased the living room sofa set and dining room table set in January of 2024. The salesperson recommended the Fortegra warranty strongly and promised Rooms to Go would take care of any stains or problems even if Fortegra could not do a good job. Since I chose the white fabric for sofas and dining chairs, I purchased Fortegra warranty just in case. About 2 months after the delivery, the new sofa, loveseat, single chair and dining chair got some stains from food spills. I called for the cleaning under the warranty program. The technician from RTG came out and tried to clean the stains. However, some spots were still present and she said someone would contact me about replacing the furniture and more resolution. I thought RTG would replace stained furniture as promised or did better job of removing stains. Because there was not any response for 1 week, I called Fortegra and their rep said our stains were not covered by the warranty to my surprise. When I asked the written denial of the warranty service, she said Fortegra would not issue the written notice and communicate the denial only by the phone. I have never heard of refusing the written notice of denial. I called RTG and salesperson himself many times, and finally he promised RTG would take care of stains including replacement if stains could not be removed.

However, nothing was done and no responses from multiple calls and texts. Salesman texted me RTG would taker of the problems, not resolution at all for 1 month. So, I had to call the regular cleaning company to remove the stains. The cleaning company found a few stains were due to the faulty fabric which could not be removed. Other spots could be removed and cost me over $500. I asked for the second opinion and the second company said the same findings. Due to faulty fabric, furniture should be replaced or refunded.

However, RTO refused replacing the furniture nor refund the warranty payment. The Fortegra warranty program is just an empty promise and taking the money for no service. I am taking the next step to correct this absurd and wrong sales tactic by Room To GO. I will post the eventful outcome later. I just want all customers to be aware of how Room To GO is treating the customers badly and selling their furniture and Fortegra warranty program. Please aware of their sales tactic just selling the empty warranty program and not honoring the...

If I could give Rooms To Go zero stars, I would do so. I purchased a Beachside sectional sofa from Rooms To Go Destin, and had some concern about the light color but decided to purchase after 2 sales associates told me the protection warranty covered all stains for 3 years. They both went on to explain that the sofa would be replaced if any stain could not be removed! Since I bought a Barcelona Sofa and love seat a couple of years earlier and received the same sales pitch I had no reason to believe it wasn't accurate. So I buy the sofa and the protection. It's quite sneaky how the documents are then parceled together with a small pamphlet describing the protection in detail - after the purchase and just before leaving the store. I called customer service to clarify and was assured my sofa was covered for 3 years- any stains. 2 years later I put in a claim. A service tech came to my house and said he would order new covers on a few of the cushions. Today, I receive a call from customer support telling me the stains are not covered - only "spots are covered". These are spots!! Multiple spots on a sofa that is not used very often because it sits in my living room that I do not use daily. After being transferred to the manager she tells me I can have my covers laundered and they will reimburse me the cost of the cleaning. 1st- this is not what I purchased and 2nd - this is not honoring their contract - albeit a verbal (yet enforceable) contract at this point because I was bamboozled into a worthless protection package. If I hadn't had so many problems with this sofa from the start I might consider taking a chance that my cleaning bill will be reimbursed but this sofa, only 2 years old and used about 4 hours a month, has already been replaced once. It has sagging cushions, crooked covers, threads fraying and lopsided back cushions. It looks pathetic and based on my conversation today with Rooms To Go, I am more than happy to tell everyone this ugly sofa is a Rooms To Go sofa. I just wanted some covers people - while it is still under "warranty" so I could get some life out of this lifeless...