Ulta Beauty — Local services in Destin

I travel all over the country for my job and like many of us girls ypu will run out of your necessities. If you are In a town without even an Apple store your choices are Limited to the pharmacy or if you are Lucky an Ulta Store. I have never walked into an Ulta store feeling like I do walking into Barney’s of NYC. Nope.....Never! Furthermore never in a million years would I expect too....Remember Options here....I dragged myself to the Destin Florida Ulta store. I was on a mission.......get my Items, pay and quickly walk out. Walking in I received your typical welcome following an offer of assistance. I said my no thank you’s And went on my way. I had told myself No questions.....I set myself up on that one because a store like that they set you up for questions......So I looked for someone to help me and was immediately greeted by Kim. She carried herself as if she was the manager and definitely having a log of retail experience she must have read my body language and read it well because as soon as she answered she stepped away. Of course in the most polite & professional way. Ugh!!! More I was in there the more the questions.....thinking at this point it was to much effort maybe I should just walk out. Instead I was greeted by Madeline. She was younger than Kim I immediately thought there was no way this millennial was going to know about mature skin....I was completely wrong! Shocker....she had more knowledge than freaking Wikipedia.....next thing you know Kim approached the both Of us and instead of the two of them competing they worked together And I mean really worked together. Their ideas complimented one another. I stayed until the store closed and ended up spending double the money. The best part was for the first time I was able to enjoy Ulta and instead of sprinting out the door I strolled. No it’s a barney’s But seriously what is........So Kim and Madeline Thank you both for your wonderful service and your great attitudes you two were awesome! Anyone looking for the BEST ULTA STORE in Destin Florida and surrounding areas it’s definitely...

It's hard to express how bad of customer service this location has. We arrived there at exactly 5:42PM. We knew good and well that they closed at 6:00PM on Sundays. We had made the mistake of going on the wrong side of the road where Destin Commons is. My wife is extremely detailed with makeup and knew exactly what she wanted and could buy some stuff in 5-10 minutes. When we walked in the door, one of the female employees that was getting off work and leaving made a joke about them staying late today(the store was very packed with customers and a couple of small groups came in right behind us) Holly came up to us and my wife was asking her where a specific item was, she interrupted her 3 times saying "it's a blah blah gift package, we don't have it" My wife told her multiple times that's not what it was, she interrupted her 3 times saying it was gift package then said they didn't have it(without listening to what the item is and said "just so you know we close in 10 minutes'' I then watched her go to every single customer and tell them they close in 10 minutes. Practically every single customer left the store without buying something after Holly went to them with her attitude. At 5;54PM Holly LOCKED the door to the business that closes at 6:00PM. They should close at 5:30 or get new employees. The manager was a male and listened to us but clearly was on her side as it sounded like he was making fun of our complaint. By the way, my wife is some sort of DIAMOND or PLATINUM member at ULTA. I insisted we did not buy anything and we went to Sephora which closes at 8:00 and the people were nice as can be. I wish I could rate 0 stars for that nasty "Holly" Go across the street and save yourself from horrible customer service. The entire group was itching to get out the door and could care less about selling make up. The entire staff needs re trained from...

Bummer. My experience of ULTA mask ‘mandate’ has given employees the right to be commanding, harshly rude to their customers; So sad. On my last trip to ULTA (never again ) the last mask got wet in rain. Had my asthma inhaler out .Manager chased me loudly, where all customers could hear, “ma’am you need to leave now” showed my inhaler. ( through winded breath )Asked if I could get permission from MGR. “ I AM the manager. You have to leave” 12-15 customers watched. Interestingly , our Florida and US Civil Rights Code, namely, US CODE Title 18, Section 242. These are suggestions only, not public orders, and not enforceable by law. Law, Civil Code NO BUSINESS MAY REQUIRE PATRONS TO WEAR A MASK. These are suggestions only, not public orders, and not enforceable by law. prevents the free access and equal accommodations protected by law. Florida 760.08 Florida Statutes Section 760.08 - Discrimination In Places Of Public Accommodation. (Fla. Stat. § 760.08 Discrimination in places of public accommodation.—All persons are entitled to the full and equal enjoyment of the goods, services, facilities, privileges, advantages, and accommodations of any place of public accommodation without discrimination or segregation on the ground of race, color, national origin, sex, pregnancy, handicap, familial status, or religion.

History.—s. 5, ch. 2003-396; s. 5,...