Best Buy — Local services in Destin

I know nothing about printers. Took a minute for someone to help me. It's that time of the year so I understand it was busy. But when I asked for help it seemed like they ignored me alittle bit. The employee gave me that "okay hurry up and go away so I can finish what I'm doing" response. Then maybe about 20 minutes went by and no one came so I asked a different person walking by and They sent someone who didn't know too much about the printers, but I was at least thankful they sent someone and he did educate me alittle bit. Then someone else came who knew about the products and I trusted him in helping me decide what I needed because clearly I don't know anything about printers lol. He picked up some paper and photo paper for me towards the end and told me it was the best option after I told him I wanted. I wanted small size photo paper for pictures and regular paper for the printer. Came home and when I opened the photo paper it was the wrong size. Came back to exchange it the next day and the person at the customer service refused because it was opened and didn't even try to listen to me explain the situation and kept cutting me off saying no ( and I never used the paper, was still in good condition. Just a clean tear where it was to be opened) But i felt it wasn't fair because I trusted their employee with what he told me to purchase after I told him what I wanted and he still got it wrong so I felt kinda played. I politely asked to speak to a manager. She said they weren't there. Then I asked to speak to a supervisor or something and he came and didn't even listen to me. They ignored me when I was trying to explain (politely) and the supervisor didn't even acknowledge me talking, they did whatever on the register and he walked off with a attitude. I was kinda embarrassed because their were people behind me watching. When I was talking it was like he didn't even want me to speak. And the person checking me out didn't really explain to him the situation either so immediately he was annoyed, and that's why I started trying to explain because all she explained was "it's open and she wants to return it". In my head I'm like yes it is open but Your employee told me to purchase this item and said it was the best and I trusted him and it turns out it was wrong. I don't want to just return it, I want exchange it. They ended up letting me exchange it and I said thank you. I wanted to apologize for being difficult while they were so busy, watching the line get alittle long, but I changed my mind after they were so rude about it. And I promise I wasn't rude to them. Next time I'm probably just going to go somewhere else because I didn't like how I was treated in there. It's that time of the year so I understand it's busy and stressful, but that doesn't mean you're just rude to people for no reason. I didn't want to be rude back because I don't believe in treating retail employees or anyone rudely especially when I need their help. They work hard I'm sure but their attitudes in there really...

I had a horrible NO-customer service issue today, June 11, 2021. My BestBuy Elite Plus member and have been for years, meaning I have bought 10’s of thousands of dollars worth of equipment from Best Buy over the years. On most of the items I buy the extended geek squad warranty.

So for the first time ever I need to have a product repaired, which in my opinion I is already paid for when I bought the warranty. Long story short the system of “do you have an appointment ?” is laughable… of course I do… because I made the appointment when I bought the extended warranty. Rather than that being the case I was told by 3 different levels of no-customer service, I need an appointment to drop the item off to have it repaired. Seriously… I’m not asking you to repair it while I wait, just allow me to drop it off. Blake the manager even had the where with all to tell me he was there to provide “the most excellent customer service”. Nice guy, but misinformed, the most excellent customer service is when the customer leaves satisfied… not frustrated.

In addition I was there to buy a keyboard and mouse for a Microsoft Surface Pro tablet, and two new IPhone 12 Pro Max. Believe it or not… I went to to counter at the back of the store the no-customer service employee looks at me and says how can I help you? I say I need to buy a keyboard and mouse he says “ do you have an appointment?”. I respond with I wasn’t aware I needed an appointment to buy items. At this point even a fiercely loyal MyBestBuy Elite Plus member has had enough.

I have already ordered my keyboard and mouse from Amazon and have already purchased to two IPhone 12 Pro Max from the Verizon in Niceville. Golly gee Batman neither of them asked me if I had an appointment, they just took my money!!!

It must be nice to not need customers that typically spend $3-4 K with you annually… good luck with your new and improved “do you have an appointment” business model.

Update: Two stars instead of One as previously reviewed. After speaking with the general manager, Sean, I was granted permission to drop off my damaged product without an appointment. It took less than 5 minutes to drop off the product and receive a Service Order Claim Check. My question still remains, why in the heck didn’t Blake the “I’m here to provide the most excellent customer service”, manager on duty take the damaged item? Instead he opted to spend 5 minutes explaining why he couldn’t help me, that it is a very complicated process. From an ex-fiercely loyal customers view point I say, what a...

SEE UPDATE BELOW It's scary reading all the negative reviews here. I'm in the middle of dealing with them. Ordered $2300 worth of camera and lenses. Camera was shipped separately with pretty much no packing material and the box was crushed on one side/corner and wet. I didn't open the other box with the lenses due to having the UPS guy document the condition of the camera shipping box. I called Best Buy and of course you can't even get through to an actual store anymore. I explained my concerns over the camera and that I didn't want to open the camera box to check to see if it was okay since I would have to pay the 15% restocking fee and could I take it to the store for them to make sure it was okay. She said yes. I also took the box that the lenses were in but had not opened it so I could have them put a lens on it to make sure it was in good working order. I thought the box was light but had heard the lenses were light so... Long story sorta short; get there, guy that works there opens the camera box and tells me he thinks it should be okay. I asked to put a lens on it so we could check. I opened the box right there in front of him and another employee. He opens one of the boxes and surprise! there's no lens in the box. Nor the other one! Oh, they say, must've been stolen by the driver. Common issue they say. I say okay, Credit me and I'll start all over again. He says, can't refund what you don't have...here's a number you can call...we don't deal with this here. I'm still in the middle of this and waiting on a replacement shipment that was supposed to arrive last Saturday but now should be here today but no word from them. Not sure if I can dispute a brand new BEST BUY credit card either...what a terrible experience when I could've just ordered it from Amazon but thought, Hey, same price, I'll support our local store. Depending on how this turns out, that may never happen again.

UPDATE I was very upset and anxious over this experience. It did take longer than expected to receive the replacement order but everything seems okay now. I'm changing my initial rating of 1 star to 3 stars for the experience but I do want to give kudos to Austin, the in store supervisor that did take time to help me. I would give...