Super Lodge — Hotel in Dover

I stayed four nights here because I got sick while at a music festival and became pretty desperate to find a way out of camping. For the first three nights, this place was honestly everything I needed even though the amenities are quite Spartan. I was willing to overlook the missing smoke detector, seemingly nonexistent WiFi, the questionable floor stability in the bathroom, the broken fixtures, the yellow bath water, the dead crickets, and the spider webs. I was so grateful to have a semi-clean and quiet place to rest and recover, that I didn’t even care that paid over $800 for the privilege of staying in such a low quality room for those three nights. What completely changed my mind, however, was my fourth and final night.

My reservation was initially for three days, leaving Sunday. On Saturday, I asked to extend my reservation through to Monday. I was told that was fine, and they charged my card for an additional night. On Sunday morning, there’s a knock on my door. One of the front desk staff tells me that she made a mistake and that they will need to move me to another room, but she assured me it would be the same size. I said that was fine with me, and she said she would come back later to help me move. Over six hours later, I assumed they had changed their minds but they finally came and asked me to move.

The first room they took me to was half the size, had a smaller bed with a MASSIVE divot in the middle (it was clearly visible from the door, and seemed as though perhaps a very large person stayed there for quite a long time) and it completely reeked of cigarettes. I asked for a different room, and they offered me another option but said the housekeeper had broken the TV. I didn’t care because I’d rather be able to breathe and sleep than watch TV, so I moved into this other room.

This new room had no chair, no table, no lamp, no mirror. It was on the edge of the building closest to the road. Within an hour, we had people fighting outside of our window. We called the desk and they said they handled it and blamed it on drunk people walking by (to be honest, I’m not really buying that story). We left to go get some dinner so we could come back and get to sleep early because we had a 12 hour drive home in the morning. I didn’t notice at the time, but the hotel did try to call me once at 7:30 PM while I was on the way to dinner. They did not leave a voicemail or try calling me again.

We returned to our room by 9:30 pm, took showers, and got into bed. As we lay in bed asleep, we hear someone trying to unlock and open our room door. The sounds woke us up, startled us, and we reacted by screaming “PEOPLE ARE IN HERE” and trying to stop the door from flying open. Mind you, our bed is in FULL view of the road. Once I found some pants (because who sleeps in pants?), I flung open the door to figure out what happened. The OWNER (?) OF THE HOTEL DECIDED SHE COULD JUST WALK INTO OUR ROOM UNANNOUNCED BECAUSE “SOMEONE” TOLD HER WE LEFT?!?!

This is completely unacceptable. There is NO situation where what she did to us is appropriate. I worked front desk at a boutique hotel for two years, and they always tell you to assume a room is occupied even when it isn’t. She didn’t knock. She didn’t announce her presence. She just unlocked our door and proceeded to walk in. What was she hoping to accomplish? Confirm that we left? If so, the deadbolt being locked should’ve told her that we were inside because the crappy keys they give you don’t actually lock the deadbolt. Checking if we were okay? Why didn’t she call me back or leave a voice message? If her intent was truly positive, why was it handled this way? She violated her own “quiet hours” policy by barging into our room after 10 PM.

She made me feel incredibly unsafe. She completely violated my privacy. And frankly, I’m tempted to get a lawyer and file a lawsuit based on principle alone. I tried talking to her about it this morning at checkout, but she completely ignored me. So instead of resolving this issue quietly, this story now belongs to the Internet...

This place is absolutely disgusting first off she accepted my service animal and then requested $25 a night then knew we had 4 people because she asked at check in and gave us a bed with 1 queen bed & the first room the owner showed us they had a man painting right out front of it he had to move out of the way in order for her to show the room once she opened the door the AC was falling out of the window, it was filthy and the mattress was sunk in the middle the room looked like it wasn’t cleaned in 15 years then when I asked for a refund the lady said that I had to wait for her “boss” for 30 minutes and in the meantime showed us 2 other rooms this time double bed rooms the first double bed room was filthy it had trash on the floor and looked like someone was just living in it full time with stickers all over the walls. The pillows were brown the blankets were dirty too. Then the next room she said was her “newer room” which she also upped the price on from $90 a night to $122 a night for that room it wasn’t too bad it had a little kitchen area but it still felt very dirty inside the one blanket had a blood stain on it the lady checked the cabinets while we were in there and I felt very uneasy and as if they were coving something up they were speaking in another language to each other while speaking in front of us the whole vibe was very off!! I NEVER write reviews but hopefully this one will help someone not choose this place ! Definitely not a 3 star it really should just be shut down -10 stars is what...

This was the most unsafe and unprofessional hotel experience I have ever had.

When I first arrived, the staff refused to give me a room key unless I paid extra money. Even after paying, the key finally worked but the door lock was defective — anyone could have pushed it open. This put my safety in serious danger.

Inside the room, there was no television as advertised, and when I asked, I was told it would also cost extra money. On top of that, the room had roaches (I have photo evidence).

During my stay, I was threatened on the property, which made me feel my life was at risk. With the lack of security and the unsafe door, I did not feel protected at all.

To make matters worse, I was missing valuables, and management failed to address it. Instead, they charged me more money and refused to refund me properly.

This hotel is in clear violation of health, safety, and consumer protection laws. If they do not compensate me fairly, I will be escalating this with my lawyer, the health department, and consumer protection agencies. In my opinion, conditions like these should put their operating license at risk.

Do not stay here if you value your safety or...