Hampton Inn & Suites Atlanta Airport North I85 — Hotel in East Point

My review will certainly reflect my mood after my experience with this place. That can't be good, can it?

First it started with the shuttle. Was at North Domestic Terminal pickup, Zone 2, bay 25-29 at precisely 19:20. Boarded the shuttle at 20:16. Why Andrew, would you wait 56 minutes in the mid 40 degree weather for so long? Excellent question, step aboard the shame train and let's have a ride.

I grab my bag and call for the shuttle as I'm walking to the terminal exit at about 19:15. Was told the shuttle runs every half hour. So I wait, expecting a Hampton Inn Shuttle. Nothing at 19:30. I ask the 6 or 7 other Hilton shuttles that come by, but no, each of them is for their own respective hotel. They also tell me a Hampton Inn Shuttle should be coming. So after about the 4th one I stop asking and wait for the correct one. Only. It. Never. Comes.

At 19:45 I call and ask if I missed the shuttle and should I expect the 20:00 shuttle. Sadly the lady I spoke with talked so fast and clearly was an English as a second language speaker, I didn't get all of it, but I asked her to slow down and ask how long? She takes my name and number and calls me back. A few minutes later she does. And says 3-5 minute ETA...and it never comes.

At 20:00 I still haven't seen a GD Hampton Inn shuttle. So I start asking every Hilton driver, is there a Hampton shuttle, does it actually say Hampton on it, again, I'm assured it does. I call back and the same lady answers, I'm a bit peeved at this point, but she said I could take the Hyatt shuttle as they're right behind us. What? Turns out she's right, but still. Who does that? I asked her what the van looks like, I get white, red and then I can't make out the rest while I'm still processing the Hyatt shuttle comment. I admit, to my shame, I hung up in frustration.

Turns out, today, there wasn't, in fact, a Hampton shuttle. It was the Hilton Garden Inn shuttle, which is directly across the street from this one. How did I solve this mystery, because a very nice lady asked the driver if he serviced the Hampton and he replied, yes. I was in earshot and said, Why haven't you yelled out the damn hotels you service like everyone else does, ESPECIALLY because you service a hotel that isn't named on your van?!? Why no Hampton Inn placard or magnet, hell printer paper in the window, a damn sign, anything. I saw this dude roll through THREE times and didn't say squat about the Hampton. Crooked hat wearing sunnuva......

So now that we started off on the bad foot, it just makes everything... Irritating. The front desk gent was awesome, apologized for the driver, seemed like it wasn't an uncommon thing, and got me my room quick. I asked if the shuttle could drop me off at a local restaurant close by, he sadly said, no. Awesome.

Go to shower after 14 hours of work travel, tile grout is black on the floor. Never usually a good thing, looks dirty, maybe moldy, maybe dark to hide the mold, eh, whatever. Didn't look moldy but looked dirty. Shower curtain rod looks like it broke the shower surround at some point, rather than replace it they just filled the shower wall pieces with sealer. Has 3 distinct, unmistakable breaks, not cracks, that looks like their glued together. Awesome. Step into the shower and tub floor soft. As in they didnt mortar in the tub so it's solid. It's not a good thing to feel a squishy tub floor. Superb. Look up and around, cause why not, I'm irked, let's fine more! And I did. Cracked drywall joint and what appears to be actual mold. Hooray, we've completed the circle of totally not giving a dang. Wonder why there is mold? No active bathroom fan, what appears to be a vent in by the light fixture for the sink, but no air movement that I could see.

Yup, I'm still in this room. Right now, as I write this. Tomorrow I get to get up and leave this place, while parting can be such sweet sorrow, this will be just happiness it's all over and I put the memory of this room to bed. Yea, room 618, I'm looking at you.

For marginally more money, you could stay elsewhere. I'd...

Prior to checking in, I received a phone call stating my room was no longer available. I told the receptionist that I have 3 teenage boys and I need somewhere for them to stay. She responded with, "Just come on."

Once we got to the room, I noticed several disturbing things: the room was nasty and smelled of marijuana and cigarettes; lipstick was smudged on the doorsill; the clock, counter, and the light fixture had a bunch of sticky stuff on it, an iron was not in the room, the tub and sink were nasty, and the refrigerator was nasty (COVID protocol was not a priority). I did not think to take pictures until I began cleaning, so I simply bought some cleaning supplies to clean the room.

I sent my oldest downstairs to get another set of towels. However, he was told that I could not get a towel until I brought all the other towels to the front desk. I gathered all the towels and took them to the front desk. I told the receptionist that we were only provided 3 sets of towels, and I have 3 teenagers who have already used these.

Prior to leaving for that day, I gave the housekeeper on our floor the dirty towels and asked her if we could have four sets because I showed her my children. She told me that one of the dryers was broken so it would be a few minutes before she had towels ready. She told me that she would place them in our room before the end of her day. When we returned, I noticed that we did not have towels. I went back down to the receptionist desk and asked for towels. She told me that they do not have hand or face towels ready; she has to place them in the dryer. I told her that I had reservations with a restaurant downtown at 8 PM. I asked her why I have had so many issues since checking in. Megan then explained to me that the people who were in the room before me trashed it and smoked in it, so they did not want to give me the room. She said I thought the manager called and told you that. I responded back with a no she did. Megan apologized for all the issues and stated that she would adjust my room rate to $100 per night. Megan called my room at 7:10 PM to let me know that towels were ready. By that time, we were late, so unfortunately, we canceled the dinner reservations. I refused to take my children to a nice restaurant, smelling musty. We spent the entire time sweating at Six Flags.

Later that night, one of my kids came into the room with a nose bleed because he said the living room with the pullout couch was extremely hot. At that point, I moved my two boys in the room with me and the youngest one. We all slept in the same room for them to be comfortable.

When I got downstairs to checkout, I stated to Megan that she informed me that she would be adjusting my room rate, but I noticed on the receipt emailed to me that I still paid the original price. Her response was, "Oh, the other manager told me I couldn't do it." Megan then stated, "Ma'am, how do we know the room was dirty? You are probably just saying that. You don't have the proof because if you did, you would have emailed us the pictures that we asked for? I told her that I do have pictures you can check the review post on your Facebook page. Megan looked at me again and said, "Oh well, it is nothing we can do. Take it up with guest services. She gave me the number for guest services again."

I have a lot more details; however, Google is limiting my character count. They get one star simply because I had to give them a star and...

This is without a doubt the worse Hilton hotel I've stayed so far... I've been a Hilton Honors member for 3 years now...During my first year I reached diamond level being a corporate road warrior traveling through multiple states... By traveling so much I had the opportunity to stay at almost every Hilton chain such as (Hilton, Hampton, Hilton Garden, Double Tree and Embassy Suites) and until now I always had a great experience. I reserved two nights to stay at this location (from 6/28 through 6/30) with my family. From the moment I went to the front desk to check in I could tell this experience was going to be totally different. To start the lady at the front desk had a really bad attitude when I asked her if she could give us any upgrade being a Hilton Honors member...She just replied - "We are full!"...then I asked her.....Do you have any goody bags for HH members? again she just replied "We don't have any.....You can get water if you want from the vending machine for $2.00 each". At that point I gave up asking for perks.

The next morning I woke up with a really bad neck pain because the pillows were old and kept loosing shape during the night. We went down to get breakfast at 9:30AM (Breakfast at this location goes from 6:00AM to 10:00AM) just to find empty trays food and multiple guest with empty plates waiting. I asked a man waiting in line how long he had been waiting and he replied 5 min....I told my wife to wait for me and find a table. 20 minutes later (by that time multiple guests gave up waiting and discarded their empty plates!) the kitchen door opened and the kitchen lady came out with scrambled eggs and sausage patties. She purposely ignored people asking her to bring bread and went back inside...When I made it to the trays I served eggs and sausage for me and my family and then noticed why guest were asking for bread! (There wasn’t any!!!) just empty trays with scrums and I also noticed the orange juice machine was damaged....I knocked gently on the kitchen door...the same lady came out and I politely asked for bread or bagels...she just replied "Breakfast is over at 10:00 AM and we had a busy morning.... we ran out of bread"...I told her I came down at 9:30 AM and had been waiting for over 20 min to get breakfast...At this point the hotel manager came and asked her to check again...they went inside the kitchen and then came out with a bag of 2 bagels, the manager just handed me the bag and said..."that's all we have!"...At that point I was extremely disappointed and told her..."No, thank you!"...I told my wife we to get the kids and that we should go out to get breakfast....Before leaving I stopped by the front desk and asked if I could get my pillows replaced...they answered "I am sorry…we are busy and we ran out of pillows!" I was in total disbelief and disappointment because of the lack of courtesy and poor customer service at this location....They made me feel they do not care at all about my experience….At night I managed to wrap our pillows in towels and we ate breakfast outside the next morning..... I highly advise people to stay away from this location....They have really poor management and customer service skills....They do not care for their customers at all and leave the Hilton brand name...