Hyatt Place Atlanta Airport-North — Hotel in East Point

Where do I begin with this place. My husband and I got into the ATL airport at 10:45 pm and I immediately called the hotel to make sure their shuttle was still running. The employee on the phone told me yes, for another hour. They usually run til 1 or later but due to Covid the last pick up is 11:45 pm. We waited the hour and the shuttle for the hotel never showed up, so a very nice man from another hotel offered to take us. Upon getting to the hotel at midnight, there were two other guests in front of us and one very frazzled employee working. She was both on the computer and talking on her cell phone to who seemed to be the manager. After about 20 min of waiting, it was finally our turn. She immediately called the manager again and said “so I have another one, they have a reservation but we didn’t assign them a room and we are sold out.” She spent about 15 min trying to figure that out and ended up having to unassign a room to someone who was staying at the hotel the next night and give it to us. She didn’t have me sign any paperwork, just took a 25$ refundable deposit and gave me one key. She also had me fill out a “breakfast slip” for the following morning. I had to select a time I was going to go get the food and if I wanted the hot or cold option. This ended up being a joke, but I’ll discuss that later on. Since it was so late and took so long to get to the hotel and check in (I’m pregnant) I was starving and we were exhausted from such a long travel day. I asked her if they had any type of food or drink to offer us for the wait and bad service, and she said I could buy food from the cold case if I wanted (Mountain Dew, M&Ms, or already wrapped up muffins for $4.50) I passed. We were on the 5th floor so got in the hot, small elevator and went up to the room. Just as a reminder, I paid for a mini-suite with a King size bed for my 6’4 husband. When we walked into the room it had two very small full size beds, a second extra sink near the fridge, and that was it. Needless to say we each had to sleep in our own bed because the beds were not big or comfortable enough for my tall husband and me being 7 months pregnant. (I will say however, I slept very well and the beds were comfortable.) The next morning our “hot” breakfast was a semi-microwaved Jimmy Dean sandwich. The cold option was a fruit cup with a granola bar.

Overall, I do not recommend this place and suggest people pay attention to the bad reviews. I’m not a picky person, I know this is not a 5 star hotel, but for the cost and the name, it shouldn’t have been so bad.

The pros and cons: PRO: beds were comfy and hotel offered coffee

CONS: -mold on shower curtain -stains on pillows -literal dirt on bathroom floor (like chunks) -broken AC -incompetent staff—I dealt with 3 different people -no shuttle -no wifi -wrong room given to us -I left something behind on accident and when I went back early the next morning before my flight to get it, they said they couldn’t get it out of the maid quarters for several more hours because the door was locked so I had to...

I would Love to give them a 5 BUT.. we checked in on Late Friday Night and my debit card was charged the $25 for incidentals and the $356.44 for Two Nights. Ok, Fine.. Well The next day, Saturday, I noticed another Charge for $153.22.. I called and spoke to the lady at the front desk( Who was very nice) . And she did not know why my card had been charged again,she did not know why or know how to explain to me what was going on, but did say this was not the first time this had happened, that this had been happening frequently lately since they went to a new system, she said it was some kind of “glitch “ in their night audit system, they were very sorry and they would call their merchant to release my money that day . They were very apologetic and compd us a meal from their hotel, that they make there . And assured me that the funds should be in my account the next morning. Well I got up the next morning , Sunday, and not only were the funds not in my account they charged my card another $178.22, So Totaling right at $713 ( for TWO nights) and still could they Not Explain to me what was going on or Why. They tried calling their Manager repeatedly , but could not get in touch with her, and so I wanted the corporate number since there was no manager that could rectify this problem and explain to me what was going on and give me my money. But they said that they were a franchise, and did not have a corporate number , and they then called the assistant manager. He was very nice, and apologetic , but still could not explain to me or know why this was happening. He tried looking on the night audit report to see why this was happening, but it just showed them charging my card without any explanation of how or why this was happening, and told me that the charges were just pending now, that my card had not actually been charged yet, and he would wait to charge the card on Monday and would call my bank first thing Monday and explain what was going on (Which is Not Helping me at all today. The whole purpose of this trip was to take my kids to six flags before they started school, and Well that was cut short because I did not have access to my money 😢) and he also said that when he checked me out that the $25 and $153 should be credited to my card in a few hours( since those were charged on Friday, that they should be credited back so that I could have some money to get home, Well 9 hours later and I still have not seen my money put back in my account. Thank God I had cash money to put gas in my car for my 4 hour drive home!! I understand that the charges were just pending but that still made the funds unavailable to me!! He did offer to give me a $50 Credit on my stay , for my trouble... On the bright side the Front desk people were Amazing, the breakfast was Good, and the rooms were ok. But this was the worst hotel experience I’ve ever had like this!!! I’ve never seen anything like this before and I worked as an Assistant Manager at a hotel before for 3 years and I’ve never seen...

My stay from March 20-26 was amazing!!!! (Besides one incident that irritated me). The staff… made my family feel so at home. From Ms. Betty(grandma), Ms. Monica(momma) 🥰🥰these two women deserve the highest raise… their hospitality was unlike any other I’ve ever experienced traveling. Especially since we’re from New York and we don’t see that kind of compassion so often it was so refreshing. We looked forward to seeing them every morning and couldn’t stop telling our family back home about them and how sweet they both were to us. I’ve never had such a great experience like I’ve had there with them. I feel like I’ve known them my whole life. We were always the last to have breakfast in the mornings but we preferred that so we could stay and socialize with them I cannot wait to come back in May/ June and spend some time with these wonderful women(we love you ladies🥰🥰)Miles, Sarah && another young lady whose name (I’m sorry) I didn’t get but they were all great. The cleaning staff Sean && Ms. Sharon AMAZING!!!!! They as well deserve the highest raise. I don’t even know how to express the level of professionalism and compassion they showed us. Thank you for this great experience. Now… let’s get to the point of the trip that almost made me check out and go somewhere else. It all went down t like this. It was about 11pm and I had my cousin and her newborn baby over to spend some time with them before we went back to NY. So I called the front desk and asked if I could have so extra pillows. I was questioned several times as to why I needed the extra pillows and that pillows were already provided for me in the room. I once again asked for the pillows in hope I would have received another response but to my surprised I was told that I could not receive extra pillows because I received the pillows I needed already for my room. I asked the lady (later known to be Angie) if I could speak with a manager and she in turn told me she was the manger on duty and that I was not getting any pillows and I was to make due with what I had. I went downstairs and Miles saw in my face I was irritated and helped right away. I was so appalled that night to the point I wanted to check out and was convinced otherwise because I thought of all the other GREAT people that were making my stay homey. But ANGIE (who was not even the manger) she needs to be let go her customer service is disgusting, she has no integrity and lacks all aspects of compassion. Not to mention she lied to me and said she was the manager after I asked for one. I travel a lot and I have never had anyone be so nasty and vile. I enjoyed my stay even after but I was so disgusted with how I was treated.

Thank you Hyatt Place North East Point, With love all the way from...