Liked · Our stay at the hotel was a wonderful experience for the most part. The room was clean, comfortable, and beautifully appointed—everything we had hoped for and more. We were traveling with our dog, and it was heartwarming to find that the hotel had prepared a few treats just for her, along with a welcome dessert for us. These thoughtful touches made us feel genuinely welcomed and cared for. The hotel itself is full of charm and character. Every corner reveals a detail that shows how much love and attention have been poured into the place. From the elegant decor to the cozy atmosphere, it’s clear that the owners are deeply invested in creating a memorable experience for their guests. We truly appreciated the warm hospitality and would gladly return. It’s the kind of place that makes you feel like you’ve discovered a hidden gem.|Disliked · The breakfast experience, unfortunately, fell short of expectations. Given that the property has been awarded a Michelin Key, we were surprised that the dining didn’t reflect the same level of excellence. There was no menu provided, and the staff did not clearly explain the available options, which made the experience confusing and underwhelming. Although we stayed for four nights, we only had breakfast on the first and last days—the latter only because we were rushing to catch a ferry. Overall, we felt the breakfast options were limited and did not meet the standard we anticipated. While we understand that not all team members may be fully trained, a printed menu listing the daily offerings and ingredients—especially for guests with dietary restrictions—would be a simple yet effective improvement. We would have happily made our selections through reception if the wait staff had not equipped to guide us. A bit more structure and communication would go a long way in creating a more seamless and enjoyable breakfast experience. I also appreciated the thoughtful message I received upon booking, offering assistance with restaurant reservations or activities. However, none of my follow-up inquiries received a response, which was a bit disappointing. It would make a meaningful difference if guest replies were actively monitored...
Read moreOur stay at the hotel was a wonderful experience for the most part. The room was clean, comfortable, and beautifully appointed—everything we had hoped for and more. We were traveling with our dog, and it was heartwarming to find that the hotel had prepared a few treats just for her, along with a welcome dessert for us. These thoughtful touches made us feel genuinely welcomed and cared for. The hotel itself is full of charm and character. Every corner reveals a detail that shows how much love and attention have been poured into the place. From the elegant decor to the cozy atmosphere, it’s clear that the owners are deeply invested in creating a memorable experience for their guests. We truly appreciated the warm hospitality and would gladly return. It’s the kind of place that makes you feel like you’ve discovered a hidden gem. The breakfast experience, unfortunately, fell short of expectations. Given that the property has been awarded a Michelin Key, we were surprised that the dining didn’t reflect the same level of excellence. There was no menu provided, and the staff did not clearly explain the available options, which made the experience confusing and underwhelming. Although we stayed for four nights, we only had breakfast on the first and last days—the latter only because we were rushing to catch a ferry. Overall, we felt the breakfast options were limited and did not meet the standard we anticipated. While we understand that not all team members may be fully trained, a printed menu listing the daily offerings and ingredients—especially for guests with dietary restrictions—would be a simple yet effective improvement. We would have happily made our selections through reception if the wait staff had not equipped to guide us. A bit more structure and communication would go a long way in creating a more seamless and enjoyable breakfast experience. I also appreciated the thoughtful message I received upon booking, offering assistance with restaurant reservations or activities. However, none of my follow-up inquiries received a response, which was a bit disappointing. It would make a meaningful difference if guest replies were actively monitored...
Read moreHELD HOSTAGE.
Booked the suite for Memorial Day weekend .
Chose hotel because it was suppose to have won accolades as “ the most dog friendly hotel in all of Cape Cod” .
Quite the contrary
When we arrived we never were greeted with dog welcome package, not even a biscuit to be offered
It was a cold rainy Memorial Day in which we stayed indoors in our room most of the day .
We didn’t even come down for breakfast
We left dogs for a few hours in the mid afternoon to get dinner
We were constantly harassed by the inn keeper that our dogs may be barking.
We would have to drop what we’re doing and drive back from across the island .
Not once when we drove back did we hear the dogs bark. Inn keeper claiming she was trying to be “proactive”
At one point we were having a 5 course tasting/ wine pairing at Charlotte inn several blocks away, which we had to leave as we were starting dinner to check on our dogs which the inn keeper later stated she realized only barked a second as we closed the room door to leave.
Our room was situated on Main Street with active rain storms throughout the day . To hear and occasional bark is one the thing but to claim our dogs were consistently barking all day long is another especially when we’re leaving dinner to rush over to make sure our dogs are
Furthermore once it was made clear that they did not want us leaving our dogs there was no hospitality or accommodations made by the inn keeper to see how she could make our experience better
Not once did we come down for breakfast and the inn keeper never offered to bring something upstairs for us
Overall.
I would say that the hotel is in a prime downtown location in edgartown, has well appointed rooms, and late night chocolate chip cookies
However this hotel ultimately fails as they label themselves dog friendly.
There is a big difference to say pets are tolerated versus welcome
If you are traveling with your pet companions I would highly suggest...
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