Mattress Firm Clearance Center Kickingbird Plaza — Hotel in Edmond

Worst experience ever!! Make sure you read everything even the small print!! They delivered the wrong bed when i called right away to advise this was not the same bed Stephen told me it was the firmest in its model... come to find out it was the softest which is the complete opposite of what we told the guy we wanted... they still made me pay the 79 bucks to exchange it... and the only reason i exchanged was they hid the fact that if you buy a base there and get it at a discount they will make you pay the full difference if you decide to return the bed on top of their other ridiculous fees which we did get advises on... nothing to do woth the base... no one told us this only about the restocking fee... in the end we got a bed that suited our needs and a refund for the difference in price for the bed.. they still made me pay 79 for a mistake they made and still never got the credits sent to their finance department... which is also another ordeal... synchrony bank is horrible with customer service and if you are not super careful and tell them specifically that you want the monthly installment auto draft they will auto draft your entire balance even what you paid! From beginning to end this place has been a horrible experience. Stephen at this place really did us dirty. Michael helped me out for the first week but as he is a regional guy its hard to catch him at this location. He is probably the only reason i did the swap.. he was trying to make a bad situation right.. unfortunately there was too much wrong doing and no accountability. I wouldnt shop here even if i got a 10k certificate ... still waiting on the 130 to be sent to synchrony and still waiting to hear back from a supervisor about the 79 i was made to pay and its been since May... at this point i doubt theyll even try to make this right anymore... save tour money and save yourself from a headache and...

Mattress Firm does it again. After our first Mattress Firm purchase it was time, actually past time, for another. My bad back lead us to the store a little earlier than we planned. Deb and We were the best. They listened to our needs, asked lots of questions to help figure out what would best serve us. After we narrowed it down as far as type and function, they presented a few different options and offered a variety of price ranges. In the end, we made the purchase (Saturday night).

We called me on Sunday saying he had talked to the manager of the distribution center (handles the deliveries) and he agreed to get me my new mattresses and adjustable bases much sooner than I was originally told.

That is service above and beyond. They actually listened to me and tried to solve my problem faster.

Delivery came the next day. Set up and done in under 15 minutes.

We've had our new mattresses for just over 90 days now. They are the best we have ever had and didn't break the bank.

Our next purchase will be from this store, from...

My husband and I were looking for a king size mattress that’s comfortable, but within our budget. We choose to go to Mattress Firm and I’m unsure who had the better experience, my husband and me or our kids! We were immediately, kindly greeted by Wes Sowell and Lance Everhart. They were professional and friendly. Wes listened to our specific needs, asked some questions about how we sleep and our current mattress, and within two tries, found us the perfect bed within our budget. (LOVED the clearance selection!) In the meantime, his colleague Lance helped entertain our two littles by helping them build a lego tower and letting them also try the beds! Lance was genuine in helping the kids, and it really helped us focus on what we needed. After we picked a bed, Wes helped us with a bed frame and explained our options for waterproof bed covers. He was knowledgeable and detailed. Checkout was easy and smooth and had delivery options if needed.

Great experience. Great selection. Great prices. Above and beyond...