Angel at Rose Hall — Hotel in Eureka Springs

First of all I general don't participate in reviews even though I refer to them for my own choices frequently. I'm in the service industry so I hate to critique a bad experience as I know that these things are possible, even at great establishments. Yet our experience was so awful I feel it is imperative that anyone planning on spending their wedding there at least hear me out.

My best friend recently had her wedding here and I am so thankful that we had absolutely no problems with the bridal party or the bride and groom themselves, because the owners of this establishment did everything they could to ruin what should be a wonderfully celebrated event. Firstly, upon arrival I informed the man in the parking lot that I was a part of the bridal party and he looks around and yells "WHERE IS THE MAN THAT IS SUPPOSED TO BE SHOWING THESE PEOPLE WHERE TO PARK"? then turns to me and tells points to where I should go curtly would be a gross understatement. This man is the same one who would very shortly be marrying my best friend and her fiancé and stopped their romantic gaze after she walked to tell them to turn for the pictures in a certain way, again very curtly. As the MOH was trying to explain how the proceedings of the ceremony were going to go, Susan walks up to me puts her hands on my shoulders looks down and says "Do you understand"? In a tone that cannot be conveyed via text. I didn't actually understand but I told her yes because I needed her to get out of my face as soon as possible because I was infuriated by the way she spoke to me. The same woman told one of the photographers that "People at weddings just don't know what to do so you have to tell them".

Dear Susan, while you may be correct you are charging 4,000 dollars for a very short event you could at least recognise that this is supposed to be a celebrated occasion and while you may need to direct people you are responsible for making people feel happy and welcome not belittled and anxious.

The bride had also ordered bouquets and boutonnieres that were tossed in glitter so we were not allowed to have them in the house because Susan said that someone else would have a fit. I do understand glitter may not be the easiest thing to clean up but for the amount of money spent I feel like allowing for a little happiness during a wedding isn't ludicrous just like some of their other rules for a romantic B&B after a wedding. I.E. T.V. Volume should be turned down after 11. No Jacuzzi after 11 (which is in the suite its self).

Sitting was very awkward and I didn't appreciate the view of all the cars right there so close to where we walked. This place may be an "Alright" B&B but that is the only way you should even consider it, and hopefully have as little contact with the owners as possible. It is in no way suited for a wedding - parking is a disaster and the photos are very misleading, and it breaks my heart that my best friends wedding day was nearly ruined by a rude condescending host that she paid large amounts...

We got there an hour early, and were told to leave, that another wedding was in progress. That's fine.. We went to a nice little ice cream shop down the road and got a snack. Upon our return to Angel at Rose, a man behind the railing at the top of the steps started shouting at us. "You can't park there! You have to move! You can't park there! That's for the house next door! Go around back!"(Found out was a manager) Am I dimwitted enough to stay optimistic about my cousin's wedding too? Yes, I am. I just don't know where to park.. I nod my head and turn around and tell the other two cars behind me to move as well. The man, who previously shouted, follows us around back and guides us on where we should park, good move, we got the spot next to the broken-down rusting truck.

Middle of July we sit outside waiting for my cousin and his to-be wife to be wed. The lady raises her voice for everyone to hear, "OK will the immediate family please go down to the gazebo so we can start? This isn't going to happen if the immediate family doesn't go down to the gazebo!" Someone asks her what she means by 'immediate'... Grandparents, parents, sisters, brothers. Oh okay, people start to make their way and she responds with "Finally, people are listening to me!" In a very patronizing manner. We stand there while they were being wed. Because of the distance from the porch to the gazebo we weren't able to hear anything that was said. (Note to manager: Get some nice fans for the people still on the porch, we can't hear what's being said anyway.) Everyone is told to go back inside for the lighting of the candle ceremony. A man is standing there holding the door, letting others inside, and conversing with someone else about whether a kid should come inside or not. And the lady comes up to him and says "You need to either stay outside or come inside" Another man, who's already inside, exclaims "Yes! If they want to stay outside let them stay." Very unwelcoming. How are you guys staying in business with the way you treat prospecting customers?

Inside: Ceremony Mothers lit the candles, Couple lit the candle. Very well done. Great presentation. Then it's time to cut the cake. They start to cut it and the manager butts in. "No no no. You want to cut very small pieces, like this." and, I believe, takes the bride's hand and cuts the cake. ! Very impolitic in my opinion. Granted the groom asked, "Oh, how do I do this?" Verbal communication would of been affective enough.. (Note to Manager #2. Wearing flip-flops to a wedding that you're hosting doesn't seem very professional.) Great scene, awesome house. Just some work on politeness to the oblivious people in your world. Oh, my mom says she's sorry about making the dog bark, but you telling her to get away from the dog, through the closed window, was pretty funny to...

My husband and I were married last June and there are no words to describe the absolute beauty of the Angel at Rose Hall. ... Susan and Bob are both not only excellent people, but they are wonderful hosts! The Angel at Rose Hall is the PERFECT place for a romantic wedding or just a romantic getaway.

The quaint bed and breakfast is the ideal location for a wedding. The ceremony we had was intimate and, I'm almost embarrassed to describe it this way, precious. The whole scene was like a fairy tale. We tied the knot close to sunset --a feat which Susan took upon herself to time out perfectly for our ceremony. The whole gazebo was filled with the golden light of the summer sunset, filtered through the trees. The garden, which Susan takes an enormous amount of pride in, was in full bloom and beyond gorgeous. Like I said, getting married at the Angel at Rose Hall was picturesque. I couldn't imagine a more perfect wedding. And an added bonus for us? Bob's accent as he performed the ceremony. Staten Island. Represent.

Before the ceremony ever took place, Susan took care of every detail one could imagine. She asked questions about things and offered options that I'd never even thought of. I'm pretty sure she stressed more than I did. I mean, she thought of every single thing possible...she ordered the flowers, designed the cake, and took on the role of wedding photographer, plus, I'm sure she handled many other details that I'll never even know of (like dealing with a rushed florist, since I added to my order just days before; and asking the baker questions I had about ingredients). Together, we planned an entire, perfect wedding in little less than a month. Before we ever even met, Susan Misavage became a friend.

Once the ceremony had concluded, Susan snapped some lovely wedding shots for us. Inside the B&B, Susan had prepared such a wonderful reception. The cake was absolutely beautiful and tasted like perfection.

Susan was such a terrific hostess. The Angel at Rose Hall has rooms that look straight from a Victorian romance. They have a very nice video library with movies of every genre to entertain guests. The breakfast...my God. Susan prepares such a fabulous breakfast that my taste buds felt like they were in Heaven.

Every single expectation went above being just met, it was perfect. My husband and I have nothing but good things to say about Susan, Bob, and their wonderful little B&B. We look forward to hopefully spending our upcoming anniversary there!

...I apologize for saying "perfect" so much, but that's really the best word to...