Hyatt House Indianapolis / Fishers — Hotel in Fishers

I'm no longer culture shock about how bad customer service is here in USA compared to other countries, but Hyatt Fishers...they're something else. I wanna give them a benefit of the doubt that perhaps it's an Indiana culture, (sorta like the people in New York), or perhaps it's something to do with the tornadoes...||The moment I stepped into my hotel room, something already felt off. When I came in my room someone else was already there.|She wasn’t an intruder; she was another guest, waiting for maintenance to fix the TV. “Are you staying here?” I asked, confused that I may have booked a hostel although I know hostel in USA isn't popular. She laughed, explaining that she was being moved to another room with a working TV. That was supposed to be a relief, right? Except maintenance never came for me.||I approached the front desk the next day, where two employees—one black lady with braids and another latino with a slight accent—listened to my complaints and decided to move me to a new room, #507. Maybe this time things would be different. They weren’t. The TV was still broken, the ceiling still had cobwebs, and the dust on the sofa was even worse. Made me question why they moved me to another room that has the same issue. |Down to the front desk again, where this time only the guy with the accent remained. He was visibly annoyed as I explained that my new room had the same issues. He promised he’d call maintenance, but after two hours of waiting, no one came.||The following day, I followed up again. “No more rooms available,” he said. In which I replied that I didn’t need a new room—I just needed a functioning TV. He fed me the same excuse about calling maintenance, but at this point, it was obvious that was never happening.||There was this nice guest I've met on the first day I checked in.  He offered to swap TVs or even the Chrome Cast device that the hotel uses for streaming applications. At this point, I didn't care about the TV anymore. It was about principle. My mind was set to make someone take responsibility and to get things done. I picked up the phone, dialed and called what I thought was the front desk, hoping to lay on them a solution but I was only to be directed straight to the assistant manager’s voicemail. I laid out my frustration in that voicemail, hoping that someone in management would step up. No response.|When checkout day arrived, my TV was still not functioning, the cobwebs were still clinging to the ceiling, and the dusty sofa still sat there like a trap for anyone with allergies. No apology, no effort to make things right.||I have stayed at a hostel with better service than this place! Dusty room and cobwebs on the ceiling, non functioning TV and the worse is the font desk people are crazy! ||P.S if there's a consolation prize the housekeeping changes my towel every single day. At least I feel clean knowing that I am drying myself with a fresh towel. But please check the back of the dresser where the TV stands. There's a collection of trash there from unopened candy to condom wrapper but thankfully no old food that is decaying or molding.  ||Feedback: Fire the two personnel there ( the black lady with long hair and the latino guy who were working there between 1200-2000 01June25-05June25, AND NO this isn't race thing, I'm Asian) or at least teach them a lesson or have a functioning TV or working facility so they don't have to find a solution because they're acting like they don't get paid enough to relay the problem to the...

The great service began with a couple calls to Pankita and Will who took my quiet room request to heart. Pankita placed a note in the hotel's file and Will made sure we had a great night's sleep in a clean, comfortable, and quiet room. The building is beautifully designed with easy parking, power doors in front and back, lots of luggage carts, and plenty of chairs and tables in the public areas. The website didn't have many pictures of the room, so we were blown away by the great furnishings, finishes, and layout. Our room was much nicer than other places we'd stayed in Fishers and Noblesville. We were delighted to finally find a place free of slamming doors, freeway noise, and guests running through the hallways. We also no longer need to bring clothespins to secure the curtains to keep out the light while we slept. Our windows had a blackout curtain that rolled along a metal channel and perfectly sealed the window. Ample outlets were placed high off the floor for easy access for charging our phones and laptops. The room had a convenient closet area with a counter to hold suitcases in addition to a luggage rack in the closet. The bathroom's mirror had a powerful light along the entire edge that lit our face better than any at our own home. The room was immaculately clean, too. We've become accustomed to other hotels not free of past guests' food and litter scraps, dirty surfaces, bugs, and odd odors. The kitchenette included a dishwasher, microwave, mini fridge and freezer, sink with hose sprayer, and cooktop. We loved the room's design that located the head of the bed around the corner from the entry door. We were suprised to not hear any hallway noise. The free breakfast was way better than other hotel chains' breakfasts in terms of variety, quality, display, and seating. Four staff kept everything well-stocked and clean. We were surprised to see so many types of fresh fruit and prepared food that looked good enough to have been prepared by a chef at the hotel. The exercise room was huge and well-stocked with lots of equipment, including a rowing machine. Unlike other hotels, this place had four elevators all cabs larger than expected. Hotel staff were friendly and helpful. Well done, Hyatt House! My wife and I visit Indy about every other month to see Mom and sister's family and are relieved to have finally found a wonderful...

Visited June 18-20. Check-in took 15-20 minutes while we waited for an annoying guest argue with the front desk about why the computer system didn't automatically pull up his email address for an extraordinarily complicated booking he was making. Apparently only one person working the desk that time of day (around 8pm!)||They charge $8/day/guest for breakfast now, which is new (it used to be free, like most Hyatt Places). This isn't noted anywhere at the time of booking and is strange for a Hyatt Place. It's not worth $8/day - they didn't even have muffins and the french toast sticks were rock hard. Get breakfast at the little bakery a few blocks away. The attendant wasn't even wearing a name tag and just randomly asking people for their room number, which was awkward and weird. Either make the sad breakfast free again or make it nice and charge money (like a Hyatt Regency).||I stayed two nights and after night one, we came back and the maid was in the room so we waited in the lobby a few minutes, went back up and found the room was NOT turned over but they just put the bathroom garbage can on top of the toilet and left the room. Very strange and felt invasive.||The convenience center in the lobby is woefully under stocked, we needed some ibuprofen and they had nothing but claritin. Had to leave the premises to find a drug store late at night.||It rained a few times while we were there, staff never bothered to dry anything off - tons of great outdoor seating/cushions that were completely soaked the whole time and unusable. Couches in the lobby were stained (look in the little work Cubby areas)||Complete lack of attention to detail, it's clear the place is understaffed or just a money grab against a once pretty good Hyatt property. For $200/night in this area, I'd expect better.||Plusses: Parking is easy, the rooms are clean on day one, if you have an EV there is free electric charging in the back, close to a lot of the stuff in Fishers. You can walk to Torchys Tacos from here. The coffee still seems free in the morning. Very...