Verizon — Local services in Fishers

EDIT TO ADD: Verizon was serious about escalating my concerns. Aleem was extremely helpful, the business account representative. Also, Courtney Groves, District Manager, spoke to me in depth and has offered to assist me in any way possible. I appreciative the attentiveness + professionalism.

I just experienced one of the worst customer service experiences in my life. The employees are slow, incompetent and rude.

Backing up, Thursday, I went in to upgrade mine and my children’s cell phones. After getting two different quotes from two different employees, and three hours later, Aleem ended up assisting me, and upgrading my plan to a business account. He was a breath of fresh air.

Today, Saturday, I decided to go in and add accessories. I purchased 2 pairs of AirPods. Once I got home I realized should have purchased the noise canceling AirPods. So I went back to the store.

This is where I encountered Randall. He took 40 minutes trying to figure out how to make an exchange. I ended up only exchanging both, charging for one and giving us two. And was sending us on our way. My daughter realized his mistake. He did not want to admit he was wrong. Instead he wanted us to pay for the second pair and he would put a credit on my account to hide his mistake. I told him I wanted a clean transaction with a paper trail. He asked for access my account which seemed odd. He was very confused and flustered. I asked for a “second set d eyes” for my account and he told me “it didn’t get any better than him” I said I felt uncomfortable and wanted additional help and he flat out told me, NO! I said, fine I’ll get it myself. I went to knock on the back door and he chased after me, snapped his fingers, pointed and told me to GO!!!! I said you cannot speak to me that way. He said he could. Another employee came out, Chris, and he snapped at Chris not to help me!! What? At this point Randall was shaking. He grabbed the phone to make it seem like he was calling the police and I told him to please do what you need to do! I told them to give me my receipts and I was leaving. He said I had to sign a document before he’d give me my money back but wouldn’t show me the document so I signed , “AGAINST” as in against my will. He still wanted me to make a purchase aha I told them o was no longer interested. I have never encountered anyone so unhinged and hostile. I hope management pulls the cameras. He should not be working for Verizon.

I called Aleem to explain what happened. He apologized and gave me the district managers phone...

I order pick up for my 5g internet and when I arrived to the store no one could locate my order. It wasn’t in the lockers and they looked in every one. After about 10 minutes and the entire team looking they finally found my order or so I thought. Later that day 07/03/23. I get a call many hours later from a store manager apologizing and telling me he forgot half my order and I won’t be able to get service. Of course I have plans but agree to come back after the holidays. I come back the store is full and as soon as I walk in I am rushed by the manager asked what I want and to make it quick because they’re closing. Baffled at the rude greeting I remind him he called me to come to the store. He says oh yes I remember and tells me to wait. I’m on the phone during this interaction and my friend says is that an employee telling you to make it quick?! We both discuss how service has gone downhill as the manager precedes to make me wait 20 minutes for a pickup that needs no signature no exchange of funds or anything. He goes to the back and sends out an associate with the rest of my order. I ask for him and the associate takes the box back. I wait again for another 10 mins. Finally after rolling his eyes he address me. I tell him I wanted to talk about how I was greeted and that it was rude. I understand they were close to closing but I was there before they closed and by their request due to their negligence. Never the less no one should be greeted with “make it quick” I ask for return instructions due to the interaction and decide to stick with att who offered me 200 gift card to stay. I had previously declined this offer but after this I’m staying put. I ask for my box again. The manager reappeared with my box in seconds. Again I had been waiting 30 minutes at this point for something that could have taken seconds. He then gives an “apology” where he blames me for how I was greeted I tell him it was rude and inappropriate. He raises his voice and goes on about the store hours.I remind him I arrived before then and he called me and I’m there for his mistake. I tell him to stop there as I am leaving and don’t need excuses just treat people better. As I turn to leave he demands I leave the store. His associate is now speaking up because he has clearly crossed a line but I am already headed out so it was a waste of his breath. Verizon customer service did make it right. I’ll still be staying with att though and enjoy my $200 and good...

If i have to work with verizon this is now my go to store. Went to spain in December. Before going i called the 800 number twice and visited a store (not this one) making sure our two phones were unlocked and ready for a local or esim. All three times i was told yes, Verizon phones are unlocked after 90 days of purchase. Come to find out, once in spain, they were wrong. After a 4th call internationally with verizon i was told the new iphone with tons of money still owed was unlocked. The galaxy s21 with $100 owed and at the end of the 2 year contract was still locked.

My dad went to the store, put me on speaker and worked out the best option would be a change to our calling plan that was cheaper than the monthly international plan$100 or the $10 a day plan. I would have to change my plan back once i got home. Worked out perfectly. Saved me a ton of money and got my phone working.

He also explained that samsung is who supposedly wants to keep the phones locked until completely paid off. So word to the wise if you are traveling internationally and you ask if your phone is unlocked make them search the...