Holiday Inn Express & Suites Forest Hill - Ft. Worth SE by IHG — Hotel in Forest Hill

I previously stayed in this hotel last year in 2024 when they first opened. Service was top tier, rooms were great and the customers service was unmatched. Because of that, I decided for my vacation this year, I would go again. Lets break down my stay this time: Rooms: Rooms were clean, showers was clean as well. Customer service: Terrible customer service specifically from the manger. Let me start from the beginning. I had a four night stay and on the second day, Someone thought it was a great idea to shampoo carpet on the 2nd floor,INCLUDING rooms that were occupied.So I asked the guys that were cleaning the carpet,"How long before you get my get cleaned(so I can gauge how long I need to be gone)?" They replied,"your 201 so you'll be next." This was at 12:34pm. Then I went downstairs to confirm with the manger how long it would take to dry and he told me verbatim," No longer than 15-30 jus turn the AC on." So in my mind,I can go and hit the gym, run a few errands and by the time get backlit should be dry.I returned to my room around 3:45 and my floor was spongy. I'm confused because the manger said out of his mouth, 15-30 min with the AC on. So I go downstairs to speak to the same manger that told me 15-30 min but he was gone. A young lady who was very helpful told me she was unable to move me baecuae I was an overnight stay.No worries, thats your policy so I went with it.I go and take shower and attempt to sit on the lounge chair that comes in the room and it was wet as well as if it were cleaned as well. Now I'm livid. I call down stairs and express to the young lady that the chair was wet also and she told me to pack my things and she would move me. She moves me to 213,which also had a wet floor but the seat was not as wet.I'm so annoyed at this point I go and take a nap. when I wake a from my nap on the chair,My clothes are wet from the seat I was sleeping in. As I get ready to walk downstairs and express my disappointment, she is coming up the elevator and I ask her to come into my room so she can see for herself how wet and slippery this floor is. Express to her that I wasn't upset with her, just confused on who thought this was a good idea to shampoo carpet of rooms that were occupie. She understood and put me in a room on the third floor that was dryer than the others. I wake up the next morning and came downstair to speak wit the manger that misinformed me about the the dry time of the carpet. When I express to him what happened with the carpet he replied very smug," Do you want to go stay at the Woodbridge!?" As if I was annoying him with my complaint. I replied calmly,"You said 15-30 min, I based my day off of your time."He then said."what do you want me to do, I have keep a clean hotel.Do you wanna stay at the Woodbridge(as if I know what the hell the Woodbridge is)." I assume its a lower quality hotel. To avoid anymore conflict,I just told him I was moved so its all good. Maintenance: Water pressure was extremely low in my room like I barely turned on the faucet. Some of the light switches didn't work There was no clod water, only room temp and hot

Overall the the stay would have been fine if not for the miscommunication on the part of the manger(Older Indian man with white hair and white beard. Wear rosary beads) I won't return only because of the poor leadership skills that were displayed at the hotel.If you misspoke, just admit to it and fix it. Dont redirect...

After several years of staying here during MLK weekend, I am overdue for providing a review, especially because each of these stays has been excellent. If I am staying out later than usual (for an old guy), having a good night's rest matters a lot. This month's visit was more of the same. | Staff at check-in and checkout were friendly and efficient. I have long had a habit of speaking with staff at hotels, restaurants, and businesses where I go to get a feel for the place. I am thinking these are some motivated people. Beyond courteousl; friendly. This visit i checked in late evening, and in the lobby were several different groups sitting around chatting. I asked the front desk about the guests the next day. "Were they here for MLK, or the opening of the Ft. Worth Rodeo, etc." I learned that on that weekend, among others, they were hosting two university groups, a high school field trip group, and I think others were there for the rodeo. So clearly others have also learned this is a pleasant and conveniently located place. | I seldom eat a hotel breakfast, but as I was there meeting friends, morning started with a breakfast visit. I was pleasantly surprised at the quality. The eggs tasted like eggs, and the sausage was real! And there was a variety to choose from. But full disclosure...coffee is my greatest need in the morning.....ahhhhh. | I do remember two years ago (yeah this will sound funky), I asked at checkout if they knew what brand of mattresses they used. Mine at home was ready for replacement, and I had already been checking mattress companies. Whatever it was, it was perfect for my kinky back. | I suppose at this point, it's pretty clear what I think of this place. I don't really know how long Trip Advisor keeps their reviews, but when I like a place, I do a review on someone's forum. I believe if you checked other Trip Advisor reviews I have done, say for Ireland, China or Cambodia, you will find this one consistent with them; hence not invented or AI or bs.| (btw I do have a few photos but they are not uploaded yet. Can probably add at | a later time)| You have probably suspected...I highly...

Let me start off by saying yes it is a clean hotel.||It is new and it is very accessible from the highway. 30 minutes from the airport as well. It is close to two pharmacies and a few fast food resturants. Its in a residential area as well.||The front desk agent Ms.Jackie needs a raise or assistance first of all. If they don't answer the phone its because the management is understaffed. The hotel should invest in cordless phones for their staff and recognize they may need part timers during holiday weekends. ||Also eating in the lobby should be a no no for staff. Also if they are eating in the lobby then cameras should be placed strategically ao they can better watch the hotek when they need to eat (which they should able to).||To have to be let in the hotel during the day gave me pause because I have never been at a hotel or motel that requires a key to walk in the front door and I also worked front desk at a hotel before and worked 3rd shift.||The GM needs another walk through and talk to the employees to see how they can make things smoother for checkout and thw employees because if they are inconvenienced then guess who gets the end if it.....the customers. I should not have had to wait in line for a folio. ||We had some issues in 222 (a couple of spiders small ones) I get it that the hotel may not have been as occupied so things happen.||Cleaning needs to be a little better but overall it was a...