Crowne Plaza Ft. Lauderdale Airport/Cruise by IHG — Hotel in Fort Lauderdale

The customer service is horrible. Non existent as a matter of fact. I broke my nose yesterday and had surgery this morning and came straight from the hospital to recover at the hotel so you can only imagine how I feel/look. I drove in asked for valet, the women at the boom gate directed me to a parking spot which had a huge valet parking sign. She walks over and picked up the valet parking sign that was more than half her size. Nevertheless I parked where she told me to. went inside, waited in line, when it was my turn I walked up to Lucretia (the lady at the from desk) we had a conversation about early check in. She said I’m early and had to wait. She was stand offish, extremely short with me and frankly just plain rude. As I started to ask what time a room might be available, Lucretia cuts me off mid sentence and asks the woman/guess behind me if she needed help, the woman/guess walked up to the front desk, she (the guess not Lucretia) acknowledged my presence and obvious physical distressfulness. It’s truly a shame when the guess of the hotel you’re staying at are nicer and have more empathetic than the staff of said hotel. Still, I patiently waited until she was finished with the woman/guess. Lucretia did not apologize for her rudeness and just bluntly told me to park my car on the second floor so I submittedly moved the car like she said. Which meant I had to carry my luggage further than I would have if they had valet parking. When I came back down the manager (Michael) assisted me. The digital card reader didn’t work so Michael told me to have a seat and figure it out. The hotel Wi-Fi indicator showed two bars, so I walked around the hotel and eventually had to go outside to get 3 bars and enough connect to contact me bank (USAA). Only to find out from USAA that there was no POS transaction sent from the hotel POS terminal to USAA the first place. Meaning the errors was actually on Michael’s/the hotel’s end. I went back to the front desk and was informed by Lucretia that Michael was no longer on the property. As I waited quietly and patiently for Michael to return to the property a Different guess approached me, asking if I was ok like a decent human being and at that point the blood from my nose was leaking through the gaze on my nose and dripping onto my lips. It was disgusting. I clearly needed a bathroom, or a napkin, or maybe just a little human decency. When Michael finally returned I informed him of the conversation with USAA. He successfully tried a different method and gave me the room keys, some papers but DID NOT APOLOGIZE for the inconvenience for the credit card machine or the lack of customer service or the fact that I was ya kno… bleeding from the face. Frankly this experience was extremely disappointing. The amount of inconsideration on both their parts is inexcusable) Honestly the only thing I could think of is that they both immensely hate their jobs and are probably extremely underpaid. And that’s not even the end of it. I needed help switching the tv to HDMI 2 because I hooked up my firestick, the input button on the remote was stuck so I called the front desk. A man came with the biggest attitude. Before he even stepped foot in the room he was visibly annoyed to be there. He made it clear that I should not have called him to help me and said “it wasn’t his job to help me change channels” I bashfully asked his name, he threw his hands in the air and covered his name tag and walked out of the room. I can only assume when the from desk conveyed the message to him it came with some unpleasant comments about me. Because I was super sweet and nice when I answered the door as I had an amazing interacting with Alejandra (with house keeper) before he arrived. Mind you, I was never rude or disrespectful to neither...

BUG ALERT!

Thought we were getting a pretty good deal with this room. But overall, it was not. First, the process for the free airport shuttle was very confusing. Had tons of hotel shuttles showing up constantly, but you have to call a special number for this one and it took awhile. When we did get in the shuttle we asked the driver for a recommendation for a restaurant for dinner. Of course his recommendation was the hotel restaurant. We looked around for other places to eat, but due to the location of the hotel, everything was either a DoorDash or Uber distance away.

We decided to give the restaurant in the hotel a try. We sat down to realize that everything was ridiculously overpriced. While they did have some good options, My alfredo was flavorless. I know that i'm paying for convenience, but with this being a very limited option for the location they are taking advantage of hotel guests for sure.

The hotel front desk gave other guest water when they asked for it, but when we came down go ask, they refused and said they don't have water bottles and we needed to go to the restaurant to buy some.

When we were picked up by the shuttle we were also informed that it is better to take the hotel shuttle to the cruise port because the hotel shuttle will bypass all the security from checking bags and if we took an uber or a lift we would have to all get out of the car and be checked. It was made to seem like this process was extensive. The hotel shuttle is $15 per person for a mile or 2 drive. We had 5 people in our party, so we ended up taking a lyft for the price of 1 person on the shuttle and had no issues or delay whatsoever. We were all asked to give our license to enter the cruise port, but that did not delay us even a couple of minutes. Thankfully, we canceled the pricier option with the hotel and saved over $50. Again, this hotel is just a couple of miles.Almost (depending on port) walking distance to the cruise area (can't actually do that though).

We did not go in the pool, but we did stay on the patio for a little bit and that area was clean and comfortable.

Now let's get to the cleanliness of the room. Overall it wasn't a bad room. The firmness of the bad was a little more than we would have liked so it made for a difficult night of sleep. On the morning that we woke up to leave, we noticed a bug on one of the pillows. It was a small round and wingless bug, which looked like a bed bug. Upon taking a picture and looking up this insect, bed bug came right up. We took this bug on the pillow to the front desk and were told that the manager would look and let us know what they thought. No one ever came. We checked the room as well for more.

When we checked out hours later, no one came to talk to us about it, so we asked. The manager came over and briefly said his "bug guy said it was a fruit fly." The bug was not only wingless, but round. He dismissed our concerns. Poor customer service and lack of concern for...

Our flight diverted to a red eye so we booked this hotel close to our final destination the night before, knowing that we would arrive at 6:00 a.m. to catch a few hours of sleep with our family. While the reservationist could not book a late checkout, she assured us that it would likely be available, particularly since we were IHG members. Upon arrival the receptionist told us that we would need to call back at 7:30 a.m. to check on availability for a late checkout. Obviously that's not going to work in our situation. I set an alarm for 10:00 a.m. (a few hours after check-in) just to double check with the front desk. Though she did ask for my room number, she quickly glanced at her screen and informed me that a late check out would not be available. At this point I had been wandering around looking for a coffee pot which I ultimately found in the general store, $3 a cup for continental coffee. You can also forget about any free water for members upon check in either, they don't have it at the front desk. Not at all a big deal, but it certainly added insult to injury at this point. Now with 30 minutes to check out, I inform my wife and daughters about the unfortunate news, and obviously everybody is upset at this point. My wife called the front desk to plead for an additional 30 minutes after a disaster start to a family vacation. Shortly before checkout the housekeeping manager calls and offers us an hour. This is great, but Dad is now in the midst of and upset family with only 3 hours of sleep. This begs the question; Why not offer the extra hour with the front desk manager when we checked in? They had also already assumed we were a no-show despite the fact that when I reserved I told them we would be checking in early morning. If you don't want to read this, the point is:

1. No communication upon reservation
2. No efforts or cares about special circumstances
3. Expensive breakfast with $3 cups of old coffee
4. Unfriendly staff *with the exception of the shuttle driver, despite the fact that the shuttle doors are broken so we lugged our luggage in through the side door over the backseat.

It pains me to write poor reviews, but the bottom line is, go...