My family of five were needing transportation from Fort Lauderdale to Port of Palm Beach (55 mins. one-way) to sail to Grand Bahama Island for spring break (3/21 - 3/25). I called three shuttle companies of which I chose FLS, primarily due to their first impression. On my initial call to FLS, I did not make contact with anyone and hung up, but shortly afterwards received a follow-up call. The FLS lady informed me of their prices for a round-trip shuttle. FLS' price point was competitive with the other two companies. Since the prices were comparative, I was faced with which company I thought would provide the best service based on my phone conversation.
I chose to call FLS because I was impressed with the follow-up call, 1st *.
When I called to make accommodations, the gentleman keyed in my information into the system; and told me I would be receiving two confirmation emails detailing both legs of the round trip. I received the emails within two minutes, 2nd *.
The next morning, I received a call approximately an hour before the designated time of arrival confirming my pickup time and location. The driver arrived on time, loaded us up, we arrived safely, unloaded us and informed me to turn my phone on the morning we return as someone from FLS would call to confirm pickup, 3rd *.
When the ship docked on our return, I turned my phone on as instructed and about 30 minutes later, I received the confirmation call from a FLS driver. He informed me that he was waiting for us when we got off the ship. I in turn informed him that it would be a while as the line at customs was pretty long. I texted him periodically to give him a status of our progress through customs. An hour an a half later, I called him to let him know we had made it through customs. He was very patient to say the least, 4th *.
He greeted us with a smile and very positive attitude, loaded us up, and we arrived safely to our destination, 5th *.
I can not say enough about the professionalism and how customer service oriented this company was during my experience.
I highly...
Read moreExcellence in Land Transportation Arranged for 7 member family to be transported from Fort Lauderdale Airport to Port of Miami and back 8 days later. DeWayne, our driver, was early on both trips, communicated via text and phone. He wouldn't let us touch our bags as he said that's his job. He was very courteous and provided answers to our every need and helped us with restaurant recomendations. Most importantly he was a very safe driver in crazy Miami traffic. Thanks DeWayne for your professional excellence. Our vehicle was a Ford Transport and very roomy even with all our luggage. If you're wanting hassle free ground Transportation in the Fort Lauderdale/Miami area select Florida Luxurious Shuttle and Limo and if you're lucky you'll get DeWayne. Thanks, again, to DeWayne and FLS&L for excellent service....
Read moreThe service was impeccable from start to finish! My family and I came to Ft. Lauderdale for my graduation, and I had taken a chance using the company from yelp reviews. I have no complaints. Our driver Daniel was awesome! He was very kind and professional! My family was so impressed and just loved Daniel. I highly recommend Florida Luxurious Shuttle & Limo if you are in the area. The prices were reasonable and the courteous and professional service was beyond what I expected. Oh, I can't forget Wayne! He answered all of my questions and had such patience with me during the reservation process. He even contacted my Daniel for me in an instant when my phone battery died to give Daniel an alternate number to reach us. Great...
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