Enterprise Rent-A-Car — Local services in Fort Lauderdale

Still continuing to have an awful experience with Enterprise.. When we arrived on 2/11 to pick up our vehicle around 4:30PM. I had a reservation and we did not receive our vehicle until 6 PM. I waited with my family for an hour and a half until we could get “the next available car”. There were groups of families who showed up after we arrived and were told to come back the next day because there were not enough vehicles available, even though the Enterprise employees let us know the next day was even busier than the day we picked up our vehicle. When we got the car, it was completely on E, no gas at all. We had to hurry to the nearest gas station. We were also not informed of this by Enterprise. Also, my family was not made aware of tolls. So, we had no idea what to do going through the tolls as Enterprise did not inform us of having a possible transponder in the car, which would have been nice. When I returned the car on 2/16, I let the employees know of my experience when asked. I was told a manager would be right out. Again, we waited and waited and no manager. As we called for the Lyft to the airport, the employee stated someone would be right now. I let the employee know we had to catch our flight. The employee took down my cell phone number and I STILL have not received a call 3 DAYS LATER. I emailed Enterprise on Sunday making them aware of the situation. I did not receive a call since then, even though I was told I would get a response from the South Ft. Lauderdale Enterprise. I emailed AGAIN and STILL did not receive a response from that office. So, what am to do when NO ONE has reached out to me AFTER SEVERAL ATTEMPTS. Please, could someone from Enterprise PLEASE reach out? I have always rented from Enterprise with no issues.. now, I am not sure I will rent from Enterprise again after still not hearing from...

Reserved an premium SUV. According to website it was supposed to seat 8 and I needed 8 (4 adults 4 children). When I arrived I was presented with a suburban that held 7 maximum. I stated that I couldn't accept it that I needed minimum of 8. They said this was the only one they had. I was aked if I would be willing to take a 15 passenger. I replied yes if it was the same price. The team member returned and said they didn't have anything. So I left and went home and started looking again. According to Travelocity search this Enterprise showed a 15 passenger available (and it was the cheapest, but still $300 more than the Suburban). I booked the 15 passenger for pick up the following day. This is now taking time away from my family. I wanted to avoid this by making arrangements to pick the car up the day before everyone arrived. On the second trip to this location I arrived at 2 pm as per my reservation and was met with surprise and confusion that I was there to pick up a 15 passenger vehicle. I was told they attempted to call and verify that I was coming so they could have the vehicle ready. Neither the wife nor I received a call to verify anything. After an hour I was provided a vehicle. On return day I followed signage to the return lane, after waiting 5 minutes without any acknowledgement I went inside to make sure I was in the correct spot. After it was confirmed I was in the correct spot I went outside near the vehicle and waited. When a team member came out to check in the vehicles I had to stop them from assisting the person that arrived after me and point out to them I was there first which was obvious because of the order the cars were parked. At the end of the check in process I was asked how the customer service was and I told the team member...

I booked a car over three weeks in advance using a corporate code and received two emails and one voicemail confirming my reservation. At no point in time during these three weeks did someone ask for proof of employment.

When I arrived to pick up my car after a 5 hour red-eye flight, I did not even receive so much as a 'Good morning' or 'Welcome.' It was was a weirdly accusatory 'We called you yesterday (It was flagged as spam on my phone). We need your employee badge for proof of employment.'

I explained that I didn't have a badge because I work remotely and that I actually don't work directly for the parent company that the reservation was booked under, but one of their LLC's. This has never been an issue before, so I was confused as to why I was being interrogated. The employee then gave me a disgusted look and snapped at me to find anything with the Company's name on it.

I pulled out my laptop and started to look while a line formed behind me. Another employee completely put the entire situation on me and started passive aggressively complaining to customers about it.

Eventually I found a random email with the company's name on it and they finally brought me my car. It's a shame that it had to play out like this, because the situation would have been completely avoidable if someone had asked me for proof of employment in advance. Or don't offer corporate discounts at all if you don't want to honor them.

I did speak to a reasonable woman when I returned the car, who agreed that the communication could have been better, so I added a star for that.

Overall, I'm hesitant to book with Enterprise in the future. Even though they have nice vehicles, it doesn't seem worth it to be accused of fraud and delayed erroneously...