Lauderdale Pet Lodge — Local services in Hollywood

We have been taking our two dogs to Lauderdale Pet Lodge for the last two years since moving to South Florida. The facility is beautiful and clean, the hours for pickup and dropoff are so flexible - better than anywhere Ive ever gone before - and staff is incredible. they know my boys by name, we sometimes stop in just to say hi! We love the webcam rooms, it's nice to see our boys happy and cuddling together. The staff will do anything you need for your baby (we have a slightly complicated feeding routine).

About a year ago we met Hannah (Head Trainer) and our lives changed forever! We saw Hannah training a cute pup in the lobby and briefly explained the nightmare we were dealing with, with our most recent rescue: Peanut Butter. PB had been through some trauma and was fearful of many things, especially other dogs. If he would see one while out walking he would instantly try to attack it, thrashing around trying to slip out of his harness and "murder screaming" at it to the point where neighbors have come out of their homes due to the disturbance. It truly sounded like he was being slaughtered. Besides that he lacked basic manners. He would pull hard on walks and refuse to sit before being fed. He would try to "attack" oncoming cars by jumping in front of them if we werent paying extremely close attention on walks, and he was not very responsive to his name although we had him a full year at this point.

We decided to send him to "boot camp". Lauderdale Pet Lodge offers training packages with head trainer, Hannah Cartwright" which range in cost and intensity. We decided that he needed the full 3-week away training to get him back on track. This was not cheap so we actually saved for 5 months prior to sending him, but boy was it worth it!!!

We took Peanut Butter in for a 3-week stay. He was given a webcam room so we could check on him, and he was given multiple walks, playtime, and training sessions each day. Hannah sent us videos of his progress every few days so we could stay in touch with him. One of the first videos was of him walking nicely at her side, along a busy road. We couldnt believe it!! He wasnt attacking the cars or pulling! He looke happy and relaxed.

The good news just kept getting better. After the first week we were able to visit him and we could tell he was more confident and content. By the end of his training Hannah had taught us how to treat him so that his obedience would continue. She taught us how to use a e-collar, and let me tell you this has been our saving grace. Without having any information on electric collars prior, I was apprehensive. However since learning how they work and how they should be used properly, we never go a single day without using it!! Our PB gets so instinctive when he sees another animal that sometimes he cannot even hear us when we try to calm him down. He goes into auditory exclusion and the only thing that snaps him back is the e-collar. It interrupts the transmission of his instincts and allows us to bring him back to earth. Now we can even get him to sit and stay while in the vicinity of another dog even if he reacts instinctively at first. He is super responsive to his name, he never tries to jump in front of traffic, and he sits much easier for dinner time. We are beyond grateful to have met Hannah and still send her success videos to this day. She loves seeing PB thriving, he is happier than ever before. He understands his place in our pack and we understand how to communicate with him.

We will continue taking our dogs to Lauderdale Pet Lodge every chance we get - including day care which PB can now join in for...

I’m absolutely heartbroken and furious after my experience with Lauderdale Pet Lodge. As a dog mom who has praised this place for 2 years and recommends this place to everyone who owns an animal, it breaks my heart to submit this review.

I paid $331 for a weekend stay for my Golden Retriever, trusting he’d be safe and cared for — but that couldn’t have been further from the truth. When I picked him up, staff told me he had one small wound, but when I took him to the vet on Monday (and spent $500), I learned he actually had EIGHT wounds, including teeth marks on his head. He had to be completely shaven and worked on Monday morning.

The vet confirmed these injuries had been developing for several days, meaning my dog was in pain and neglected while in their care. He’s now on steroid medication for 20 days, bed ridden, has to wear a cone, and per doctor’s orders cannot play with other dogs or get wet for a month. The vet was shocked that I am not pressing serious charges given the extent of the injuries and negligence. It’s devastating to see my dog so uncomfortable knowing this could have been completely avoided. I checked in multiple times throughout the 4 day stay, and they never mentioned anything to me. This was either because they were blind to this issue or just wanted to hide it to save themselves as a company.

When I addressed my concerns, Lauderdale Pet Lodge actually told me in writing through iMessage that it was MY FAULT for not noticing the wounds through their ceiling-mounted camera, which is not included in the boarding price and is of terrible quality — clearly incapable of monitoring my dog properly. Keep in mind I brought my dog here because I was going out of town for a family reunion. If I am paying a large amount of money, why should I need to even check in. I should be able to trust the company enough to know my baby is as safe as possible.

Adding insult to injury, my partner Jeremy, who is co-owner of our dog and actually dropped him off more often than I did in the past for daycare and overnight stays, tried to calmly discuss the matter over the phone. The staff refused, claiming they “legally” cannot talk to him because he isn’t on the file. This is ridiculous and insulting, especially since he is the dog’s father and was trying to advocate for his well-being while I was too upset to speak. Keep in mind I was in the room, phone was on speaker, and the manager could for sure hear me crying and weeping for air.

To make matters worse, they only refunded me $166 — and only after learning about my $500 vet bill and me claiming I am contacting my attorney. A partial refund doesn’t even begin to make up for the pain, stress, and medical expenses caused by their negligence.

For what they charge, I expected professionalism, honesty, and compassion — none of which were shown. I would never recommend Lauderdale Pet Lodge to anyone who truly loves their pet and this comes from. regular customer who genuinely used to devote 110% trust into...

Hello fellow animal lovers. Before writing this review I attempted to resolve this personally with the trainer and manager, to no avail unfortunately. I boarded my girl for the very 1st time ever at this facility from October 22nd-October 26th. I paid for an additional 3 days training with Hannah to give her extra one on one time and possibly some impulse control skills, she's a spirited girl. I specified no interaction with other dogs to avoid accidental injury of any kind. On Saturday November 4th I put on her harness to walk and she was acting very agitated. When I took thharness off she was bleeding at the top of her neck and there were 2 holes in her skin I took her to my vet on Monday morning ( I kept it clean and under observation ) because I trust them more than an ER clinic. The trainer had told me specifically that the E collar she used as one of the training methods was usually set at a 17 and she had turned it all the way up to a 70 to get my girl to respond! That was disturbing and I should have taken action at that moment had i known better. I did feel 2 small scabs on her neck a few days later exactly where the E collar was placed but saw nothing alarming. That was disturbing in itself and I could have simply chosen never to return however I felt the need to make this public as a warning to any potential new clients. I asked the facility to reimburse me the $320.00 vet bill only, I didn't even mention the $800.00 boarding and training fee + tip. They are calling this a hot spot and refuse to take any responsibility for the mistakes made, I do not claim they were intentional at all but Lyla had no such injuries when I took her there. They also accuse me of waiting 10 days to get it looked! I would have taken her asap had I known she was brewing a severe infection. I find it unfortunate that this is the end result. I do not recommend this facility mainly because of their unwillingness to take responsibility for what I'm going to choose to call a mistake on the trainers part followed in part by the management. *in response to your answer. A Hotspot is an infection due to injury to the skin. The collar that was used is the cause of this injury as stated above. Lyla has never been to the vet nor has she ever had a Hotspot in the 4 years she's been in my family. It's already been accepted by myself that you are unwilling to accept any responsibility but it's important that the prospective customers are aware, that's the best I can do at this point. Best of luck to...