SpringHill Suites by Marriott Fresno — Hotel in Fresno

This place has a cozy atmosphere with friendly staff basic amenities that made my month long stay for work a little more bearable. The morning breakfast consists of the staples most American mid-class to budget hotel chains offer: watery eggs, alternating between soggy bacon and soggy sausage rounds, a single selection of yogurt, various baked goods that are suspiciously reminiscent of store bought goods, various juices and milk, oatmeal, cereal, and a banana or apple here or there. Given this rather plain food selection however, the environment in which it is served in is quaint and welcoming. The news plays on a single screen adjacent to an unlit fireplace. The room seems to create a unique atmosphere where business men and women feel free to discuss the various details of their day with their team while at the same time inviting small children to enjoy their morning meal in all the loudness that is built up next to the infinite joy within a child's heart. The rooms themselves also seem to carry this mentality of shared community balanced with convenience. Furnished with a single television, a couch, a dresser, small closet, small vanity, medium sized dresser, and work desk the room seems to desire to make the stay of guests just as pleasant as the hardworking staff. With a surprisingly roomy kitchenette you can enjoy the luxury of a mini fridge, microwave, small coffee machine, and one rather petite sink any short-stay travel will be more than taken care of in these rooms. Well lit and spacious, they seem to have opened up a small space to feel as roomy and welcoming as home. With your own thermostat it rounds out all the necessities to feel like a not-so-familiar home away from home. The maid staff are kind and approachable and willing to help with any needs a guest may have and the rest of the hotel staff are just as willing to lend a helping hand whenever possible. The hotel store is a place where one must judge their need against the relative value of items. If the item is not immediately needed I would offer that you ditch the high prices there and attend the CVS pharmacy across the street for all your convenience needs. The laundry room is one place that seems a bit forgotten in all of this hospitality however. It is in a small room sequestered to a far corner on the first floor. Be prepared with about $5 in quarters before you try and do a load of laundry. Finally, there is the fitness center. This is a small but open space where one can engage in a decent workout. Full of basic workout machines you may not be feeling the burn in those weird muscles that you can work out at your home gym but this place will definitely get your juices flowing and you can get a decent sweat session in the...

We stayed at the Fresno Springhill Suites in mid to late March 2024, as my son was competing in a regional swim meet in Clovis. We drove from San Jose and checked in fairly late in the evening, and we wanted to get to bed right away, as we had an early morning the next day. Upon pulling out the under sofa trundle, we were greeted by not only a mattress covered in food crumbs and hair, but a dirty pair of underwear! I called the front desk, but was put on hold, and after waiting 10 minutes, I decided to just go downstairs and speak to the front desk. The gentleman working was very friendly and professional, but he couldn’t do anything because the hotel was full, they didn’t have any spare mattresses, and housekeeping had gone home for the day. I asked if they had a vacuum cleaner, and he said no, that it was with housekeeping. So the only thing he could offer were some additional sheets and blankets to cover the mattress with, and he said he would make notes in the computer and that I could follow up with management during the day. My wife and I put on some gloves and used Lysol wipes to clean the mattress the best we could, but it was still filthy, so we ended up wrapping the sofa cushions in the spare sheets and blankets, and my son slept on top of the sofa. ||We never had a chance to speak to management, because we had to be at the pool all day, and checked out very early on the final day of our stay. Disappointing that no one reached out to us. ||We also didn’t get housekeeping on the second day of our stay, in spite of the website advertising every other day cleaning. On the third day, I inquired, and was told that we had to request housekeeping. ||Finally, I would say that the website makes the rooms look a lot nicer than they are in reality, mainly because the bathroom areas have been somewhat updated (with an illuminated mirror), but the room still felt pretty old and dingy. Our bathroom door was misaligned and had to be forced open and closed. ||Parking is also $10/night, which seems like an unnecessary up-charge, given the huge parking lot shared with the other hotel on the property. ||Would not stay here again, and would...

This last stay was different then the previous times before. We arrived to the room, decided to put the tv on for our kids, however the remote battery was completely dead. We called and asked politely to have a new remote brought to us and the front desk told us “you will have to come to the front desk for us to help you with that”. Which would be no problem if I knew there was only one person at the front desk, HOWEVER, we just checked in 5 minutes prior to that and I knew for a fact there was two people there and we have two small kids with us after traveling all day. Even if they are not allowed to come to our rooms due to COVID or something, a simple “my apologies about the remote, unfortunately we cannot come to rooms directly due to COVID, would you mind coming to the front desk and we can get you a new remote?” Would have sufficed. It’s the customer service that did it for me this time. I know thing s happen and that is fine, but it’s the way the staff handles things that usually I don’t mind, I just didn’t enjoy having to ignore everything wrong with the room because they didn’t handle it when we called. Our room was not cleaned properly. When we pulled out the bed from the couch, there was ALOT of crumbs and wrappers that came out and were all over the bed. The light in the bathroom kept going out and flickering, it went completely dark on me while showering. The bathtub had dirt marks on it like it wasn’t even touched when being cleaned. The bed sheet we had for the pull out was ripped on the corner(s) of the sheet. Wondering why it was replaced? Wouldn’t even stay on the bed cause of how ripped it was. The pillows were EXTREMELY uncomfortable. Very flat. And last but not least, the little freezer within the fridge doesn’t work, I put a little pint of ice cream I bought from the front desk for a million dollars in there and it melted. I really wanted that ice cream :( I have stayed here multiple times in the last 6 years regularly for family visits and never have had an experience like this. I hope they put some money into this hotel to buy new stuff to keep it feeling...