Living Spaces — Local services in Fresno

A Truly Disappointing Experience at Living Spaces – Customer Service at Its Worst NEW STORE ALERT!!

On Sunday, February 16th, my brother and his family visited Living Spaces to finalize their furniture purchases. They had previously been impressed by the showroom, the amenities like the snack bar and kids’ area, and the overall shopping experience. This time, however, their expectations were completely shattered.

Their planned purchase totaled approximately $8,000, and they applied for credit through Living Spaces, which was approved. Unfortunately, from start to finish, the customer service was beyond unacceptable.

Unprofessional Sales Associate & Miscommunication The first sales associate handed them off to another associate as soon as he clocked out, while displaying incredibly unprofessional behavior—cussing, swearing, and even flipping off the other sales associates while interacting with my brother and his family. Later that associate handed them off to another sales rep to complete the transaction because she was also clocking out, leading to complete confusion and a rushed experience as closing time approached. Several associates were visibly impatient, even taking personal phone calls while helping my brother during checkout process looking at their watches and pushing to speed up the process.

To make matters worse, there was conflicting information regarding a promotional discount. The gal originally stated they would receive $150 off their purchase, but at checkout, they were told they would only get $100 off—plus another $50 if they spent $50 at the concession stand. The floor manager was looking through receipts at the concession stand to see if we spend $50 to get $50 this was so inconvenient and time consuming. The lack of consistency and professionalism in handling this situation was shocking. Living Spaces chose to lose out on an $8,000 sale over a mere $50 dispute, rather than honoring their initial commitment.

At one point, an employee named Aiden even stood up and told my brother, “I think it’s time for you to leave.” It was clear they were trying to kick us out simply for insisting that they honor the extra $50 discount we were originally promised. Instead of handling the situation professionally, they opted to dismiss us altogether.

Lack of Accountability & Questionable Credit Process Aiden provided the name of the store manager, Rebecca, but said she was unavailable. Instead, he gave them the Living Spaces customer service 800 number. After calling the automated system they were assured someone would follow up. As of today, February 25th, no one has reached out. This level of neglect in customer concerns is completely unacceptable.

Additionally, when they applied for store credit, the sales associate signed the legal credit documents on their behalf without their consent indicated it’s okay don’t worry about signing it—a clear violation of proper procedures. No customer should have their credit processed without personally signing the necessary documents.

Final Thoughts This experience was beyond frustrating. The lack of professionalism, misleading promotions, and failure to follow up with a manager reflect poorly on Living Spaces. They need to seriously rethink their approach to customer service and train their staff to uphold ethical and professional standards.

If I could give NEGATIVE 10 stars, I would. This is very sad for being a new location to Fresno. Customer service retention should be a priority, yet this store proved it is not. We will be taking our business elsewhere and advising others to...

First of all let me start by saying that I was so excited for this new furniture store. The selection is great, good customer service, lots of sales ppl on the floor ready to help at all times. We ended up loving this couch. Our sales Guy was Jason he was very pleasant and helpful so we thought! He explained everything very well again so we thought!! we picked out the color and we ordered the couch. FORWARD 2 later our 4500 dollar couch arrives. The couch is missing the console piece!! Ha it must be an oversight… I call living spaces immediately. They let me know that the piece I’m missing is a separate charge another 240 dollars. I’m so confused I said! You mean to tell me that Jason spent 1 1/2 talking about the how popular this couch is and it’s so comfy and you can mix and match how may recliners you cant add to it, we even talked about how it’s so great that it came with the console to put the tv controls and the 2 drink holders… HE NEVER mentioned that the console piece was a separate charger. How can they mislead you like that. It’s just so upsetting. To top it off I thought off returning the couch just because I don’t believe that’s right. On the same day the couch was delivered they said if u want to return it you will be charged $490 unbelievable they didn’t even try to make it right. Either you keep the couch the way you got it. Pay another $240 to get that other piece or return it and pay $490. It’s just so un professional so disgusting I’m extremely disappointed. I kept the couch but I will never return to that place ever again. So ppl please be aware. These sales ppl only get ur money. Once they have you they don’t give a flying you know what about you. And you might say well why didn’t you ask what I was including, well we did!! And yet never mentioned anything about a...

I had a problem with the kid area a lady was trying to tell my autistic son not to be doing certain things remind you my son is nonverbal and I told her he’s not gonna be able to understand and she was like well. The rules apply to everyone. I was like my son will be in here with him on the floor, I encountered a wonderful worker. Their furniture was very beautiful. I thought my experience was very fun but as of today, I have been waiting on a piece of furniture that was a part of my couch and from my understanding they had ordered it and it would come in four weeks. It has been six weeks now and a lady called me telling me that it was on a wish list and that this piece will I will have to purchase another $600 mind you I had just spent 5000 already on this furniture. I thought that was all together. I was just waiting for it to come in to pick it up. Come to find out it’s on a wish list and now they’re telling me that it’s gonna take another three more weeks to come in. This is an in piece to my couch so it looks ghetto no one can sit down without falling off the edge it has no arm piece. this is just so unprofessional what I thought was on my order. I’m now having to come out of pocket another $600 oh and by the way, when my furniture got delivered, the workers dropped my couch damaged my wall in two different places they took their pictures. I took mine and nothing was never reported but yet they’re sitting here sweating off my money for this piece. That should be a part of my own furniture I will never purchase anything from the store again this is the first time I’ve ever encountered anything like this and now they’re trying to tell me there was only a seven day return policy. I will never shop at the...