TownePlace Suites by Marriott Fresno — Hotel in Fresno

My arrival was unwelcoming where she wanted not only ID, but to swipe a CC. As a Lifetime Titanium who lives on the Road, if Marriott Corporation’s technology doesn’t allow for secure delivery of a Digital Key without having to interact with the Front Desk, isn’t my problem. ||The hallways smelled Heavily of fragrance deodorizer to the point my eyes and nose ran from the smell. ||The room appears clean and thank god not overly floral. It was however FREEZING to the point the countertops even in the bathroom were cold to the touch. When attempting to turn off the AC, the knob (which had been previously taped), broke off in my hand. It seems, a quick trip to Amazon, or Home Depot would be appropriate rather than trying to patch a broken knob with tape.||I attempted to call the front desk, but the telephone in the room was not working, even after checking connections at the wall and in the telephone. I use my cell phone to call the front desk, I was told that there was no one from maintenance there at 4 PM. She agreed to see what she could do. In a short time, someone appeared at my door, not in uniform, no name tag, and expressed he didn’t speak English. I was happy to speak Spanish, and explained the situation. Again, he was very cordial, and returned in a few minutes with a replacement knob. Even he commented the room was ice cold, and freezing.||The next morning, I asked the front desk to see that my telephone would be in working order up upon my return, which it was.||This property doesn’t start breakfast until 6:30 AM. That makes it difficult for me, since I have to be at the hospital by 7:00 AM., But one morning I planed my departure so that I would be there at 6:30 so that I could grab coffee and maybe some oatmeal. Upon arriving at 6:30, the breakfast room was still dark, and people were waiting. About 637, the eggs were delivered, and the lights came on. As I was making my coffee, the breakfast attendant came and stood beside me, apparently wanting to get into a cabinet. She sighed and wrapped her artificial nails impatiently on the countertop. I expressed that I would be out of her way momentarily, but I didn’t feel welcome with her, wrapping her nails on the countertop. Her response was that she was attempting to break them off. But still rolled her eyes and sighed at me. So much for enjoying breakfast.||On the day that I did receive Housekeeping, I came home to find that all of my furniture had been moved differently than I had left it. As well, the dishes, which I always wash myself by hand and put a tea towel over with a note asking them not to be touched, Were all put away, requiring me to hand wash enough dishes. I also discovered that Housekeeper had taken away the dirty towels, but not replaced any clean towels. Luckily, I had saved one bath towel on a hook, so the next morning I asked the front desk to have my towels replaced.||Upon returning home that evening, I still did not have any clean towels. This, being the straw that broke the camels back, I called and asked for the GM. I was told the GM was at the front desk, but my calls all went to voicemail three different times. I asked that the GM call me. that has been three days ago, and that Call never came!||As a Lifetime Titanium guest, when it becomes necessary for me to feel like I need to reach out to property leadership, it’s unfortunate when they don’t take the time to return the calls of their most important, and long-term guests that have showed loyalty to them for nearly 40 years.||I was planning to be there two more weeks, but have canceled my reservation and going elsewhere. I don’t need to contribute to their occupancy when they don’t feel any commitment towards...

We arrived at the hotel at 12:30, and we checked in. The lady notified me that there were no rooms available at that time, which we understood because check-in is at 4. Though, I asked her for a room on the 3rd floor and she told me there weren’t any. There we went. When we got back to check-in, they did have a room for us on the 3rd floor. When we arrived to the room, we noticed that the air conditioner wouldn’t decrease from 76 degrees fahrenheit , and the temperature outside was literally 106 degrees. We left the room to use the pool for an hour, which was their policy (1 hour per family). The pool was very very dirty, with grease on the the walls of the pool, and in-grown plants and leaves of the sidewalk. It was literally so dirty, it should just be closed. Then we came back to the room at night, and the air conditioner stayed not working. So we decided to go to the front desk to ask for someone to check the air conditioner but we were told that there wasn’t anybody to check it and that there were no available rooms to move us to. They said that someone would be sent to check the air conditioner the following day. For the inconvenience, I was told I would be getting points, that were never actually put in my account, and we were told to take a beverage (I ended up taking two tubs ice cream that they offer in their little store). We had to sleep in the immense heat. The next day we went to do our activities, waiting for the air conditioner to be fixed, and when we arrived, surprise— the AC was still broken and housekeeping did not clean our room. When I called to ask about the housekeeping, the person at front desk said they did not know why our room wasn’t cleaned and why someone didn’t fix the AC. It was still very hot in my room. So then I said to at least give me towels, because I needed to dry myself when I shower, and they literally stated that they ran out of regular and even pool towels... I asked to see the manager and I was told that she was not there but would give me a call the next morning. I never got the call. They ended up giving us small hand towels to use. All I got were apologies and a promise to get more points, which once again, I never saw in my account. When I went to check-out, I asked the front desk about my call from the manager, and they told me she would call me the following day. This was July 10th. I have yet to receive that call, and I am still waiting. Please be aware of the issues I’ve experienced, and the issues you will experience too if you go to this hotel. If you say something about it, you will just get...

I recently stayed at the TownePlace Suites Fresno for two nights while celebrating my birthday weekend at Yosemite. Unfortunately, this stay fell far below my expectations for a Marriott property, even though the staff tried their best to make up for it.||We arrived in the evening and were greeted by Jessica at the front desk. She was incredibly friendly and professional; however, my Bonvoy status was not acknowledged, which was disappointing. Despite this, Jessica stood out as the highlight of the stay and I’ll explain why shortly.||We were assigned a room on the 3rd floor, but as soon as we entered, we noticed water pooling on the kitchen floor, likely from a leak, and found a dirty housekeeping rag left behind. It was clear this room should not have been given to a guest. I called the front desk, and Jessica immediately apologized and arranged a new room just a few doors down. She even came with me to ensure the new room was satisfactory.||Unfortunately, the second room also had issues, a dirty towel was left behind, and the sink wouldn’t drain properly. Jessica called to follow up, showing genuine care and empathy, but by this point, we were too tired to move again.||The hotel itself is extremely outdated. The furniture is worn, and the TVs are small and outdated. This was further compounded by a lackluster breakfast experience the next morning. The eggs were hard and rubbery, the oatmeal watery, and the juices overly sweet. While the breakfast attendant was polite and welcoming, the food quality was among the worst I’ve experienced at a Marriott property.||Another major frustration was the $250 incidental deposit. For a property with no bar, restaurant, or significant amenities, this charge feels excessive and unjustified, especially considering the hotel’s outdated condition.||While the staff, particularly Jessica, went above and beyond to make things right, it’s clear the hotel ownership and management do not prioritize maintaining or upgrading their property. This was one of the most disappointing stays I’ve had with Marriott. I cannot recommend this hotel unless it’s a last resort. It’s a shame because the staff deserves better than to work in such an underwhelming environment.||I hope Marriott takes action to update this property and bring it up to the standards we’ve...