FOUR SEASONS ON THE GULF — Hotel in Galveston

I rarely write reviews but felt this was important enough to do so for this establishment. We stayed there last week and had an end unit. On the second day of our stay we had a couple come visit us for lunch, so we walked next store to a restaurant to eat. We left our condo at 1pm and I got a call on my cell phone from the front office 45 minutes later, that both vehicles had been towed!! We had moved our vehicle so it was parked parallel to our unit and not directly in front so that our visitors could fit. We did not block anyone or another unit and we were not parked in a fire zone. Also, we had our parking permits clearly visible on the dashboard. I did not receive a courtesy call stating that they would like us to park differently.. just a call saying they had been towed and we would have to contact the towing company. I did speak to the office staff and they said it happens all the time. And that the maintenance crew saw it happening and tried to stop the tow company but it was too late. The front office told me they have a contract with the towing company. I also asked to have the General Manager called as they would have authority to have our vehicles returned.. and was told he had been contacted and there was nothing they could do. I will state that there is a "towing enforced" directly by the front office but it was not visible around the property. Also, we had to pay $300 CASH per vehicle to the towing company, as they stated the credit card machine "did not work". Also, we called the towing company immediately and they said they would be there to let us get our vehicles only to find out when we got there, they had left and made us wait over an hour in the heat for them to show up. We had to pay an Uber as the front office would not help us get to the location to pick up our vehicles. I am not saying we not not at fault for not parking "incorrectly" in front of OUR unit.. but to tow our vehicles less than an hour after we left, is uncalled for and to not even get a courtesy call before towing is bad business. The towing company ACE TOWING was horrible! I work in a high stress job and have the motto of never letting a person see you sweat, to remain calm in a stressful situation as losing your cool does not help the situation. I will say that I was honestly calm and had restrained respect for all..but to not have it returned was very disappointing and EXPENSIVE. If this had not happened I would return to the Four Seasons as the unit was clean and I enjoyed my stay otherwise. It was nice to be right next to the beach..although the traffic at night and bright lights coming into the bedroom was a negative. I would still recommend.. just don't park incorrectly outside your unit or...

The only good thing about the room was the location. I loved that it was on the beach front we had a great view and we only had to walk across the street to get to the beach. On the flip side the room was very old and the could really use some upgrading, it was kind of spooky. During our stay we noticed little tiny ants everywhere especially In the bathroom they were all over the sink. As we sat watching TV a roach climbed across the wall. That’s when I begin to zip up my bags I did not wanna take any roaches home with me. Lastly, on the day of check out we received a message telling us to remove all linens from the bed, put all towels in the bathtub, put all dishes in the dishwasher use the pods NOT the detergent and start the dishwasher. Not only that they said empty and seal the trash and take it outside?? I text back and asked what is the housekeepers job. They said since it a bigger building and they don’t charge us a housekeeping charge then she went to say they can look forward to changing a housekeeping fee. I said sure bc people on vacation don’t wanna clean bf they leave we do enough of that at home. We paid 420.00 plus a 200.00 deposit I’m sure the housekeeping got there’s BUT there was nothing to clean bc I had to cleaned the room bf I left. I won’t return back to that place again I’ve seen and been to much better. I did read a review saying they take deposits so I took photos of the...

Location! Location! Location! Location! This is a timeshare complex. It only has 20 units. They are rented out on an available basis to non-owners. Or they are very affordable to purchase. I currently own four weeks. Each unit is a two-bedroom condo, with two bedrooms upstairs and a pull-out sofa downstairs. It is right on the seawall. You can stand on the balcony and literally touch people walking by on the sidewalk. You can look down to your left and see Pleasure Pier within walking distance. You are right next door to world famous Gaido's seafood restaurant. you are a few blocks from grocery stores, Walmart, pancake house, wendy's, Pizza hut, McDonald's night spots and restaurants and bars... And on and on and on. It's just everything you need. Right there! Walk across the street to the beach. Now the complex itself is very dated and in need of many upgrades. I know they are in the process of doing some renovations but it's going to be a slow bit by bit process so it's kind of hit or miss. You may get a renovated unit or you may not. Either way it's location! Location! Location! Location!. It may not be fancy but it has all the amenities you need. And myself when I go down here I do not plan to spend 24 hours a day sitting up in my condo unit. I am out and about, ripping and running. When I come home I have a clean safe place to sleep, a full kitchen to cook in, television,...